My use case is to register opportunities to store proposals and to support the sales life cycle.

One of the most valuable features of Salesforce Commerce Cloud is that we are in a transition, aiming to improve our KPIs from our sales team. This is one of my current challenges to register the leads in an easy way. Until now, I had an Excel file, and only when the lead is converted into a real opportunity, which means when the client asks me for a proposal, I jump from Excel to Salesforce Commerce Cloud. We wanted to be more professional in this point and to register the leads in Salesforce Commerce Cloud.

I need to understand how to do it in an easy way. Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario. We have some services that are recurrent services, and the client asks us for a proposal for each quarter. We are renewing quarter by quarter, and after three years, you have 12 proposals only for that team. We have several teams because we work with big clients.

What happened in my Outlook and mobile phone was that the same contact appeared 12 times. This issue might be resolved now, but we switched off due to problems when I tried to send emails to personal accounts. They mixed with so many records, creating big confusion between the names and emails, putting emails for person B in the record of person A. This was truly problematic. Nevertheless, we now have a mobile app from Salesforce Commerce Cloud, and I will try to find an easy way to input that part.

I need to learn what the main advantages and improvements from Salesforce Commerce Cloud are. I would like to see some additional functions which can make my life easier with that product.

The main problem is that I have some colleagues complaining about phone call registration. If I make a phone call to a client, it is not easy to register that I did the phone call at that specific time. I know this functionality exists, but it would be more effective with call center system integration. We are senior sales representatives, and we use our mobile phones to make calls and follow-ups.

I believe that to take advantage of this, I need to have discipline, a daily booked slot in my calendar that states during this period, I do phone calls. I need the laptop in front of me to register using the keyboard. It is not straightforward—it is a challenge to do that. The advantage is that we need that structure so that we have a more professional sales team. If I know that for each 100 proposals I put forward, I convert 50% of them, then to achieve those 100 proposals, I need to make 500 contacts. We do not have those metrics, but we need them. Only with this information can I have a commercial team, a sales team that does what needs to be done to achieve our goals; otherwise, it is guesswork.

I have been working with Salesforce Commerce Cloud for four years.

I would rate the stability of Salesforce Commerce Cloud as nine out of ten.

I believe we are not a big team, with 20 people, but I would rate the ability to scale as nine out of ten.

I do not have visibility on the technical support from Salesforce Commerce Cloud, but I believe it is good as I have not heard anyone complaining about the support.

Positive

I can compare Salesforce Commerce Cloud with Dynamics from Microsoft, which we used before.

The initial setup process for Salesforce Commerce Cloud, in my experience, was quite simple, completed by one of my colleagues because we are a Salesforce partner and we implement Salesforce solutions as well. From my recollection, this was quite simple—one person spent two to three weeks setting up, configuring, and creating the dashboards we wanted. However, we have maintained continuous updating since then.

I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution. Even with the problems I mentioned, we have a very customizable solution. It is very easy to customize and create different views and different fields.

I personally use Salesforce Commerce Cloud. It is totally cloud-based deployment. I would rate this solution seven out of ten.

I primarily use it for automation testing of the applications. 

There are a lot of valuable features. We have different models that allow us to perform various tasks. It's an end-to-end process, and we use it for our life sciences clients. It helps with tasks like calling, sampling, and more. So it is a very flexible solution.

In terms of application performance, it could be a bit quicker. Additionally, the customization options made it challenging to automate certain aspects of the application. These areas have room for improvement.

In the next version, it would be beneficial to have easier out-of-the-box automation capabilities and improved application performance. The performance should increase. The speed of the application should increase.

I have used Salesforce Commerce Cloud for around two and a half years. I currently use the latest version. 

I would rate the stability of this solution a six out of ten.

Overall, I would rate the scalability a seven out of ten. Currently, around 70 to 80 users are using this solution. 

Sometimes we don't get the replies quickly. The response time is not fast.

Neutral

I would rate the pricing model a seven out of ten, where one being low and ten being high. 

I would recommend using this solution. 

Overall, I would rate the solution a seven out of ten. I am happy with the solution but there are still some areas of improvement.