Jira
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Intuitive Interface and Powerful Search Make It a Standout
What do you like best about the product?
Its has very easy user interface and I like search query
What do you dislike about the product?
Integration of JIRA and confluence is something I don't like about JIRA , it not easy to search
What problems is the product solving and how is that benefiting you?
I m a security engineer all our issues are tracked through JIRA
Seamless Integration with Intuitive UI
What do you like best about the product?
I have been using Jira in all my different workplaces and have had a wonderful experience. I appreciate the great UI experience and find the workflows easy. Assigning tasks to different teams is straightforward, and I love the seamless integration and easy tracking. I also value the assign feature since it's easy to alert teammates. Overall, Jira is easy to use and makes tracking easy.
What do you dislike about the product?
n/A
What problems is the product solving and how is that benefiting you?
I find Jira offers a great UI, seamless integration, and easy assignment workflows, which help me raise and track tickets effectively and alert my teammates easily.
Flexible Workflow Management and Seamless Integrations for Large Teams
What do you like best about the product?
Very flexible issue and workflow management that fits complex team processes
Strong integration ecosystem (CI/CD, repositories, documentation tools)
Powerful tracking and reporting for sprints, backlogs, and long-term planning
Scales well for large teams and cross-department collaboration
Very good Customer support
Strong integration ecosystem (CI/CD, repositories, documentation tools)
Powerful tracking and reporting for sprints, backlogs, and long-term planning
Scales well for large teams and cross-department collaboration
Very good Customer support
What do you dislike about the product?
UI could be more intuitive and modern
Can feel complex and overwhelming for new users
Can feel complex and overwhelming for new users
What problems is the product solving and how is that benefiting you?
Manage my team's tasks
Define priorities and sprint scopes
Life cycle of a task in our pipeline
Define priorities and sprint scopes
Life cycle of a task in our pipeline
Effortless Delivery Tracking for Cross-Functional Teams
What do you like best about the product?
I find it easy to track deliveries within my cross-functional teams.
What do you dislike about the product?
It still lacks a feature to merge multiple projects and view them all within a single project for a comprehensive overview.
What problems is the product solving and how is that benefiting you?
Delivery tracking, product backlog management, and project management are all supported.
Intuitive UI Makes Jira a Breeze to Use
What do you like best about the product?
Jiras UI is simple and intuitive. Helps keep track of all my issues
What do you dislike about the product?
Search can be better. Sometimes i try to search for a old issue and it's very hard to find that using search./random keywords.
Automatic issue creation/description would also be helpful.
Automatic issue creation/description would also be helpful.
What problems is the product solving and how is that benefiting you?
Bug tracking
Flexible and Powerful Workflow Management with Jira
What do you like best about the product?
What I like best about Jira is how flexible and powerful it is for managing workflows. It adapts easily to different project types, allows full visibility into progress, and helps teams stay aligned through well-structured boards, automations, and reporting.
What do you dislike about the product?
Some configurations require too many steps, and the interface can feel overwhelming for new users. Certain features aren’t always intuitive, and reporting customization sometimes demands more technical knowledge than expected.
What problems is the product solving and how is that benefiting you?
task and team management
Versatile and Efficient for Bug Tracking
What do you like best about the product?
I like that Jira is very easy and versatile. It's easy to create a ticket and versatile to use the information from those tickets for automations and team dashboards. The dashboards are amazing for giving good visibility to C-level and other teams. Regarding automations, it helps save time and prevents human error when performing tasks.
What do you dislike about the product?
Some parts of Jira are a bit difficult to configure, especially regarding permissions assignment.
What problems is the product solving and how is that benefiting you?
I use Jira to document client requests and track development, which improves estimation. It's easy to create tickets and versatile for automation and dashboards, giving C-level visibility and saving time while reducing errors.
Highly Customisable with Robust Tracking, But Needs Smoother Usability
What do you like best about the product?
It's great that everything is tracked and there is a full history of every action.
It is so customisable so can be used beyond IT ticketing
It is so customisable so can be used beyond IT ticketing
What do you dislike about the product?
It isn't so intuitive to use and customosation can be clunky
What problems is the product solving and how is that benefiting you?
We are using for IT ticketing and development but also almost as a CRM for program (client) management. It allows to keep track of program specifc details, progress, sentiment and contract status
Effortless Project Management with Visual Clarity
What do you like best about the product?
I like how Jira is very pleasant to the eye and it gives the whole picture. Even for someone like me, who is not a software developer, it's easy to understand the progress of the software. It provides a clear view of how the software is developed without much complication in terms of software language and jargon. I also appreciate seeing the burn rate of issues and whether the team can meet their deliverables on time. Additionally, the initial setup of Jira was really easy, especially when it came to setting up users. It was not hard at all.
What do you dislike about the product?
Sometimes when certain issues would be affecting multiple projects, trying to link them up or link assignees was a bit difficult. But other than that, the Jira application is perfect.
What problems is the product solving and how is that benefiting you?
Jira connects team members, facilitates development reviews, and manages retrospectives. Its visual appeal makes software progress understandable, even to non-developers, showing issue burn rates and on-time deliverable completion.
Effortless Collaboration and Real-Time Tracking with Jira
What do you like best about the product?
Jira offers excellent cross-team collaboration. I appreciate how easy it is to create a ticket and assign it to the appropriate team. Being able to track all progress and updates in one place means I no longer have to chase anyone for information. If a customer reaches out for an update, I can quickly provide it. I also like that I can see the real-time status of what is being worked on.
What do you dislike about the product?
Jira does not provide customer health scores, such as usage metrics or sentiment analysis. While it allows us to monitor the progress of a ticket, it does not help us determine if there is a churn risk. For these insights, we have to rely on a separate CRM, which means Jira cannot serve as a complete solution for customer interaction.
I also find the interface complicated at times. For someone without a technical background, it can be particularly challenging to navigate in the beginning.
I also find the interface complicated at times. For someone without a technical background, it can be particularly challenging to navigate in the beginning.
What problems is the product solving and how is that benefiting you?
Jira offers real-time updates on tickets as soon as they are created, which means I no longer need to chase technical teams for updates when customers reach out.
This feature significantly reduces the time spent on internal follow-ups.
Additionally, Jira integrates seamlessly with various tools such as Gmail, chat platforms, and Salesforce. For example, once a deal is marked as closed-won in Salesforce, we can immediately initiate a Jira onboarding project with predefined tasks like kickoff, onboarding, and sharing admin best practices.
This feature significantly reduces the time spent on internal follow-ups.
Additionally, Jira integrates seamlessly with various tools such as Gmail, chat platforms, and Salesforce. For example, once a deal is marked as closed-won in Salesforce, we can immediately initiate a Jira onboarding project with predefined tasks like kickoff, onboarding, and sharing admin best practices.
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