Jira

What do you like best about the product?

Jira is very useful for managing time and tracking tickets and work, including logging time. JIRA’s user-friendly UI really stands out compared with competitors like Microsoft ADO, etc.

What do you dislike about the product?

If you enable too much feature, UI become messy, also for a new user, navigating between tickets etc can be hard.

What problems is the product solving and how is that benefiting you?

JIRA solves our problem by helping us to plan our sprint. we can tag the user stories to current sprint, log our time, QA can log bugs, BA can give inputs, stakeholders can see the progress and team involvement in real time thus making everything smooth and efficient

What do you like best about the product?

The ability to maintain swim lanes, and the tickets on Sprint boards, and the ability to bulk move the tickets around on the board and across users.

What do you dislike about the product?

The lack of accuracy in third party integrations, like inability to manually link PRs to a ticket when the PR ID for commit message doesn't match the Jira ticket ID.

What problems is the product solving and how is that benefiting you?

Management of the features, and release targets for those features.

It helps in finding out the responsible person for a feature with ease, and defining work done in a specific period of time.

What do you like best about the product?

Jira has helped our team standardize and streamline our support operations. I appreciate how flexible it is for setting up workflows, automations, custom fields, and SLAs that align with different business requirements. The service portal is straightforward for users to navigate, and its integration with other Atlassian products makes collaboration much smoother across the team. While there’s a learning curve at the start, once it’s configured properly it becomes a dependable platform for managing day-to-day service requests and broader operational processes.

What do you dislike about the product?

Some of the more advanced configuration options take time to understand, especially for new administrators. The automation limits on lower-tier plans can also feel restrictive for larger teams running more complex workflows. The reporting and dashboards are helpful overall, but I’d like to see more built-in reporting options so I don’t have to rely as much on additional apps or custom configurations. A few administrative tasks could also be streamlined to cut down on setup time.

What problems is the product solving and how is that benefiting you?

Jira helps us manage service requests, incidents, changes, and internal projects from a single platform. We use it to automate repetitive tasks, enforce SLAs, and standardize workflows across teams, which keeps our processes more consistent. It has also improved visibility into ongoing work through dashboards and reporting, making it easier to prioritize requests, track progress, and collaborate across groups. Since moving from our previous ticketing system, we’ve reduced manual effort and maintained more consistent support operations overall.

What do you like best about the product?

Mostly, I use the Kanban board. It’s easy to use and very user-friendly.

What do you dislike about the product?

Sometimes is slow, and when you upload a lot of pictures they need some time to finish

What problems is the product solving and how is that benefiting you?

Its easy to navigate to the tickets and github pull reqests for tickets

What do you like best about the product?

Jira is a helpful tool for providing support, and it integrates well with other CRM systems. It makes onboarding and agent tracking easy, and the AI features keep things simple when I don’t understand something for example, when setting up workflow automations.

What do you dislike about the product?

Sometimes can be a little tricky with the automations withing tickets and parent tickets, like the whole organization of the subtasks, can be a little difficult to get around.

What problems is the product solving and how is that benefiting you?

Jira makes keeping track of all issues more simple and efficient, definitely helping with day to day deadlines and improving overall SLA's for performance review.

What do you like best about the product?

To be fair, I didn´t like much about Jira personally
But the amount of integrations not only with other tools, but on the way that developers work, is top in the industry

What do you dislike about the product?

UX was not pleasing, I found it that everything was 2 steps further than it should take

What problems is the product solving and how is that benefiting you?

tracking the completion of the projects we had in backlog/sprint

What do you like best about the product?

As a Digital Marketing Coordinator, Jira has become one of the tools I rely on to keep marketing projects organised. From planning social media campaigns to coordinating website updates and creative requests, it gives our team a clear view of what needs to be done and when. It has made collaboration much smoother, especially when multiple teams are involved. My favourite feature is the visual boards, which make it easy to track the progress of every marketing task. I can quickly see what's planned, what's in progress, and what's ready to launch. Comments, due dates, and file attachments keep everything related to a project in one place.

I regularly use Jira for:

Campaign planning
Content calendar management
Creative design requests
Website update tracking
Marketing approvals
Team collaboration
Monitoring project deadlines

What do you dislike about the product?

Large projects with many custom workflows can sometimes feel a little complex, and simple tasks may require more fields than necessary. A more streamlined experience for smaller marketing projects would make the platform even better.

What problems is the product solving and how is that benefiting you?

Jira has improved the way our marketing team manages projects by reducing confusion, improving task ownership, and helping us meet campaign deadlines more consistently. It has also made collaboration with designers, developers, and sales teams much more efficient. Overall, Jira is a dependable project management tool that keeps our marketing work organised and transparent. It has helped our team collaborate more effectively, stay on schedule, and deliver campaigns with greater confidence.

What do you like best about the product?

centralized place for tasks and projects

What do you dislike about the product?

Honestly, it’s not very user-friendly. It feels too focused on software development.

What problems is the product solving and how is that benefiting you?

It’s mostly used for project management and as an information repository, especially for keeping and referencing historical data.

What do you like best about the product?

What I like best about Jira is its ability to organize and track work efficiently. It provides clear visibility into tasks, priorities, and project progress, making collaboration easier across teams. I also appreciate its customizable workflows and reporting features, which help improve productivity and accountability.

What do you dislike about the product?

One thing I dislike about Jira is that it can sometimes feel complex and overwhelming, especially for new users. The interface and numerous features may require a learning curve before users can navigate and utilize it efficiently.

What problems is the product solving and how is that benefiting you?

Jira solves the problem of tracking and managing tasks, projects, and team workloads in one place. It helps me stay organized by providing clear visibility into priorities, deadlines, and project progress. This benefits me by improving collaboration, reducing miscommunication, and making it easier to monitor the status of work and meet deliverables on time.

What do you like best about the product?

During my internship, Jira became the main tool our team used to keep tracked of tasks and deadlines, it helped me understanding what work was assigned to me, what was in progress, and what has already been completed. as someone new to the team, having everything organised in one place made it much easier to stay on track, i like how simple it it to update tasks and see the progress of ongoing work, the boards give a clear picture of what need attention and comments make it easy to ask questions or share without long emails, conversations. i regularly use it for tracking daily marketing tasks, following up on sales activities managing campaign checklist , coordinating with teammates , updating tasks progress, meeting projects deadlines, sharing files and notes, the interface is clean and easy to understand, after a short learning period, i was comfortable creating tasks, updating statuses, and finding the information i needed, the interface is clean and easy to understand, after a short learning period, i was comfortable creating tasks, updating statuses, and finding the information i needed, its integration with Google workspace ,and agentforce sales keep project information connected across different teams.

What do you dislike about the product?

as a sales and marketing intern , one thing i dislike about Jira is that it can feel a bit overwhelming when a project has many issues types, custom fields, and workflow for someone who is new to the platform, it takes a little time to understand where everything is, i also think creating small. routine tasks sometimes, involved more steps than necessary, once i became familiar with it, the experience improved but a simpler onboarding process for new users would make jira even better.

What problems is the product solving and how is that benefiting you?

Using Jira improved communication between the sales and marketing teams, it reduced, confusion about tasks ownership, helped us meet campaign deadlines, and made it easier to track the progress of ongoing work, as an intern, it also helped me to stay organized, and understand team workflow more quickly. overall Jira is a reliable project management tool that helped me to stay organised collaborate effectively, and learn how cross functional team manage their work , it made my internship experience more structured and productive. this has helped me to stay organised, complete tasks on time, improve communication with my team. and gain a better understanding of how project move from planning to execution.