Jira
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Great Visibility and Structured Sprint Planning With Jira.
What do you like best about the product?
Jira offers good visibility in terms of tasks, sprints, and issues, with highly customizable workflows. The boards, backlogs, and sprint planning features are helpful in structuring development cycles in a proper manner.
What do you dislike about the product?
The interface is a bit complex, which can become overwhelming for new users, especially if they are not properly on-boarded. The initial setup and configuration of workflows take time, and if not used in a proper manner, projects and backlogs can become messy.
What problems is the product solving and how is that benefiting you?
What problems is it solving and how does it help you?
It helps in replacing scattered task management, emails, and other updates with a unified system for managing development work, which in turn helps in improving project management, prioritization, and coordination with development, QA, and product teams, while ensuring proper transparency in the entire project life cycle.
It helps in replacing scattered task management, emails, and other updates with a unified system for managing development work, which in turn helps in improving project management, prioritization, and coordination with development, QA, and product teams, while ensuring proper transparency in the entire project life cycle.
Unmatched Flexibility for Workflows, Views, and Permissions
What do you like best about the product?
The kind of flexibility in terms of workflow, views, and permission schemes that can be applied to a space can never be found in any of the other CRMs in service/request management.
What do you dislike about the product?
From a configuration perspective, the admin panel and fields are too complex for us to edit and create.
The Atlassian help center is not particularly helpful for a layperson to understand the configuration.
The Atlassian help center is not particularly helpful for a layperson to understand the configuration.
What problems is the product solving and how is that benefiting you?
We are using JIRA for;
Internal product requests
Internal engg. requests
Internal account management requests
Translating external product intake to engineering requests.
Internal product requests
Internal engg. requests
Internal account management requests
Translating external product intake to engineering requests.
Excellent Customizable Workflows for Task Management.
What do you like best about the product?
Jira provides excellent control over task management, sprints, and issue tracking. It can be customized with different workflows, boards, and detailed ticketing, which is helpful in structuring the development workflow with greater visibility.
What do you dislike about the product?
Jira can be overwhelming with its interface, and it is important to structure the usage to ensure the boards and backlogs remain uncluttered to maintain the ease of usage.
What problems is the product solving and how is that benefiting you?
Jira is helpful in replacing task management and issue tracking with a single platform. It provides greater control over the entire workflow with greater visibility.
JIRA REVIEW
What do you like best about the product?
creating user stories and features, assigning tasks, tracking the tasks
What do you dislike about the product?
not having option for live chat with developers
What problems is the product solving and how is that benefiting you?
managing the work in agile envirronment effectively
Brings Structure and Clear Visibility to Team Coordination
What do you like best about the product?
I like that it brings structure to what could otherwise feel chaotic. It gives clear visibility into what’s being worked on, who’s responsible, and where things stand without needing constant follow-ups. It’s also really helpful to have everything documented in one place, especially when issues need context or collaboration across teams. Overall, it just makes coordination smoother and more reliable.
What do you dislike about the product?
It can feel a bit overwhelming at times, especially with how many fields, options, and configurations there are. For simpler tasks, it sometimes feels like more effort than it should be to create or update a ticket. The interface can also take some getting used to, and small actions aren’t always as intuitive as you’d expect
What problems is the product solving and how is that benefiting you?
It helps bridge the gap between teams by keeping issues centralized and trackable, so nothing falls through the cracks. Integrations with other tools we use make it easy to connect workflows, and the system’s performance lets us stay on top of tickets without delays. This combination improves communication, speeds up resolution, and keeps everyone aligned
Boosts Project Management with Effective Task Tracking
What do you like best about the product?
I use Jira for ticket tracking, task planning with Kanban boards, and writing user stories. It is essential for communication and documenting changes raised by stakeholders. I appreciate how Jira bridges the gap between stakeholders and technical users and provides documentation for future reference and logs. What I like most about Jira is the interface and Kanban boards, which are straightforward with simple navigation, and allow for effective work management and communication among team members. Each component, like user stories for epics and attachment functionality, is well-designed for better understanding. Kanban boards are especially useful during scrum meetings, making it easy to move tasks to the next step and track progress. Additionally, Jira integrates well with email, notifying me of comments or changes through subscriptions.
What do you dislike about the product?
JQL and filter options, sometimes Jira is slow. JQL query doesn't work better and need more filtering, having simple filters will be helpful for teams.
What problems is the product solving and how is that benefiting you?
Jira bridges the gap between stakeholders and technical users, enhances communication, aids in ticket tracking, and maintains documentation for future purposes with its kanban boards and task planning.
Reliable platform for structured project management
What do you like best about the product?
What I like most about Jira is how effectively it organizes tasks and workflows. It makes it easy to track progress, manage priorities, and keep everything aligned across the team. Overall, it offers strong visibility into what’s happening and helps maintain a clear structure in day-to-day work.
What do you dislike about the product?
Jira can feel a bit complex and not very intuitive at first, especially for new users. Certain configurations and workflows take time to understand, and depending on how it’s set up, the interface can come across as overwhelming.
What problems is the product solving and how is that benefiting you?
Jira addresses the lack of visibility and organization in task and project management. Without a structured tool, tasks can easily get lost, priorities can become unclear, and communication can end up scattered across multiple channels.
With Jira, everything is centralized—tasks, statuses, priorities, and ownership—which makes it much easier to track progress and see what needs to be done at any given moment.
It also strengthens team alignment, since everyone can access the same information and follow updates in real time.
For me, that translates into better organization, clearer priorities, and higher productivity in day-to-day work.
With Jira, everything is centralized—tasks, statuses, priorities, and ownership—which makes it much easier to track progress and see what needs to be done at any given moment.
It also strengthens team alignment, since everyone can access the same information and follow updates in real time.
For me, that translates into better organization, clearer priorities, and higher productivity in day-to-day work.
Easy-to-Use Dashboard for Clear Team Goals, Ownership, and Real-Time Performance
What do you like best about the product?
Easy-to-use dashboard for tracking team goals and work. It provides a clear view of tasks, progress, and ownership, which makes it simple to see who’s responsible for what. It also helps me monitor team performance in real time, and overall it improves planning, collaboration, and delivery.
What do you dislike about the product?
Complex to integrate with external tools like Power BI. The data extraction and syncing process is time-consuming, and the overall setup and configuration require multiple steps. Real-time data updates are not always smooth, which can make ongoing reporting and refreshes harder than expected.
What problems is the product solving and how is that benefiting you?
We struggled with scattered task tracking across emails, chats, and spreadsheets, making it hard to get a clear picture of progress.
But now we manage everything in one place with structured workflows and real-time visibility.
This has improved coordination, reduced missed tasks, and increased accountability across the team.
As a result, we’ve saved significant time in status tracking (around 30–40%) and improved overall delivery speed.
But now we manage everything in one place with structured workflows and real-time visibility.
This has improved coordination, reduced missed tasks, and increased accountability across the team.
As a result, we’ve saved significant time in status tracking (around 30–40%) and improved overall delivery speed.
Best Tool for Tracking Work Tickets and Design Bugs
What do you like best about the product?
This is the best tool for tracking work tickets. I’m a front-end developer, and it helps me keep track of design bugs and follow them through until they’re resolved.
What do you dislike about the product?
One issue I’ve noticed is that when the Jira website stays open for a long time in a Chrome browser, it doesn’t always update properly. If I want to assign a ticket to QA, I often have to manually refresh the page first in order to do that.
What problems is the product solving and how is that benefiting you?
It helps me track work over time and see which tickets are in progress, to do, done, or in QA.
Powerful Integration, Steep Learning Curve for Non-Tech Teams
What do you like best about the product?
I like Jira's ability to connect with downstream systems and track changes or requests. Using the API from upstream, we connect with Jira, allowing our business technology team to enable the auto-creation of tickets. This makes it easy for us to track any request without having to ask for status updates. Additionally, the initial setup of Jira was easy.
What do you dislike about the product?
It's not quite user-friendly for users apart from the engineering team or team from a tech background. Non-engineering team requires time to learn how to create a Jira ticket and how to use it.
What problems is the product solving and how is that benefiting you?
I use Jira for tracking changes, approvals, and compliance evidence. It connects with downstream systems via API, allowing ticket auto-creation and easier tracking of requests without hassle.
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