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Jira

Atlassian

Reviews from AWS customer

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7,277 reviews
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    Deepakkumar T.

Streamlined Ticket Management with a Few Minor Hiccups

  • April 18, 2025
  • Review provided by G2

What do you like best about the product?
Jira has been an incredibly reliable tool for tracking features, enhancements, and defects across various projects—even those from several years ago. Its ability to maintain a detailed history of tickets and updates makes it easy to revisit past work and reference older implementations whenever needed. The interface is intuitive, and the defect and ticket management features are well-organized, making it an essential tool in my day-to-day IT work. Jira has significantly simplified project tracking and team collaboration, and I genuinely feel it has made many aspects of my IT life easier.
What do you dislike about the product?
One small drawback I’ve noticed is that when copying the summary of a ticket along with its ID, the last character of the summary sometimes gets cut off when pasting. While not a major issue, it can be slightly frustrating when sharing ticket references in chats or documentation
What problems is the product solving and how is that benefiting you?
1. Helps me report defects I identify in my application quickly and efficiently.
2. Allows me to create tickets for my daily work, making it easier to plan and evaluate efforts during each Sprint.
3. Improves Sprint planning by giving better visibility into assigned tasks and workloads.
4. Enables easy tracking of all code changes through integration with our Git repository, as we associate commits with specific Jira tickets.
5.Enhances traceability and accountability by linking development work directly to the corresponding tasks or issues.


    Brad G.

Jira - Best Ticketing/Task Management Software Ever!

  • April 15, 2025
  • Review provided by G2

What do you like best about the product?
Love the ease of use, ability to adjust the layout of your dashboard, each individual can have their own dashboard, reporting is a breeze, most importantly, it is a breeze to keep up with where you are and what you are doing and to keep track of your tickets if you have to send them to another department as you can make comments back and forth directly on the ticket and each comment triggers and email so you will never miss a reply.
What do you dislike about the product?
A slight learning curve at the very beginning but after you have your dashboard set up the way you want it, I have no dislikes about the system.
What problems is the product solving and how is that benefiting you?
Miscommunication or missing comments/replies back from emails. The system makes it so easy to see comments and has streamlined communication.


    Prachi V.

Project Management Tool with status

  • April 14, 2025
  • Review provided by G2

What do you like best about the product?
It is very useful tool for project management. It is useful to check the status amd progress of the project.
What do you dislike about the product?
I saw the permission issue, which make it little complicated. Always need Jira admin for access.
What problems is the product solving and how is that benefiting you?
It is a reporting tool which is used for checking blockers, status of project and timeline.


    Computer Software

COO, Product manager, CPO

  • April 10, 2025
  • Review provided by G2

What do you like best about the product?
The best Project management board i have come across in recent times. Ease of use
What do you dislike about the product?
Cross team boards don't communicate automatically.
What problems is the product solving and how is that benefiting you?
Quality issues and tracking


    Verified User in Information Technology and Services

Jira Streamlines Our Workflow Like a Pro

  • April 09, 2025
  • Review provided by G2

What do you like best about the product?
Jira is a solid choice, especially for dev teams. It’s super flexible and can match any workflow, plus it plays well with other tools like Confluence, Slack, and Bitbucket. The built-in agile features, like burndown charts and sprint tracking, really help teams stay on track and improve over time. It's definitely a game-changer for keeping everything organized and efficient!
What do you dislike about the product?
Jira’s got tons of features, but it can be a bit overwhelming at first. The interface isn't always the most intuitive, so there’s a bit of a learning curve. If you’re trying to customize workflows or manage permissions without an admin on hand, it can get tricky. And for big projects with a lot of customizations, it can slow down a bit, which definitely isn’t ideal when you need things to run smoothly and fast.
What problems is the product solving and how is that benefiting you?
Jira’s really become the backbone of our workflow, keeping everything organized from start to finish. Whether it’s sprint management, bug tracking, or task prioritization, having everything in one place makes things so much easier. The best part? It keeps everything transparent across teams—everyone knows what’s happening, what’s blocking progress, and what’s coming up. It’s especially useful for sprint planning and retrospectives, giving us the insights we need to keep improving.


    Information Technology and Services

JIRA - Very useful to keep track of your tasks

  • April 08, 2025
  • Review provided by G2

What do you like best about the product?
It is very useful in helping me keep tab of all my assigned tasks.
Helps me keep track of my sprint activities and story points.
Dashboards helps me track my previous, present and future activities.
I can keep updates regarding my tasks in the subtasks and comments.
Makes it easy to check on the assignee and reporter for each story.
What do you dislike about the product?
I sometimes face a little lag while loading the dashboard.
There is no option to delete an existing subtask.
What problems is the product solving and how is that benefiting you?
For me JIRA helps in keeping track of my assigned stories and their story points.
I can create subtasks to maintain a detailed record for upto what extend is the story scope taken care of and what all activities are left.
Help me track of who assigned the task and who is the reporter for the particular story.


    Anurag P.

Slick way of Managing your sprints and backlogs

  • April 07, 2025
  • Review provided by G2

What do you like best about the product?
Very easy to manage And plan user stories, Epics and features.
Very flexible to navigate across the tool.
Me and my team use it everyday.
It actually supports 30+ people team with 200+ user stories across the sprint.
It is very easy to integrate across enterprise level.
What do you dislike about the product?
reordering stories need a bit efforts as they are not ranked. I know it's skill issue, not the tool issue.
What problems is the product solving and how is that benefiting you?
It helps me and my team to manage our sprints. with comments, blockers, issues, repositories.


    swathi j.

A reliable and efficient tool for project tracking and collaboration

  • April 03, 2025
  • Review provided by G2

What do you like best about the product?
Its flexibility in handling different project types, from agile sprints to Kanban boards and bug tracking.
What do you dislike about the product?
Performance sometimes lag with large datasets and its confusing.
What problems is the product solving and how is that benefiting you?
It help to get track of the tasks/bugs in a project. So its very easy to the update of a specific project.


    Kunal B.

Jira offers a robust, customizable project management experience that streamlines team collaboration

  • April 01, 2025
  • Review provided by G2

What do you like best about the product?
It is the best tool for project tracking, task management, follow the Agile process.
What do you dislike about the product?
Creating features for stories every time as per story changed.
What problems is the product solving and how is that benefiting you?
It allow client to see all the progress of the project in detail like how much time it will require to complete the project, how many defects are open, client involvement. Scrum master to verify the task for his team.


    Davis J.

Great tool for managing issue reports

  • March 26, 2025
  • Review provided by G2

What do you like best about the product?
Central repository for issue reports - helps all team members to collaborate effectively.
What do you dislike about the product?
Can be a little confusing when working with large Epics.
What problems is the product solving and how is that benefiting you?
Helped us track bugs and features effectively and address them.