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Jira

Atlassian

Reviews from AWS customer

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6,967 reviews
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    Krutika V.

Highly Customizable and Scalable Solution with Powerful Analytics

  • November 20, 2025
  • Review provided by G2

What do you like best about the product?
It is highly customizable hence one is able to create an intuitive dashboard that is user-friendly and efficient.
It has a robust reporting and analytic capabilities.
It is also highly scalable and flexible hence ideal for any size of an organization regardless of complexity of functions.
What do you dislike about the product?
It is a bit expensive for large teams compared some of its competitors.
What problems is the product solving and how is that benefiting you?
It helps manage tasks and bugs from one place hence reduces any chances of loosing track.
It allows us collaborate with the team and clients from one place as it unifies emails,chats and messages in one central place.


    Jennifer M.

Effortless Task Tracking and Workflow Organization with Jira

  • November 20, 2025
  • Review provided by G2

What do you like best about the product?
Jira makes it easy to track tasks, organise workflows, and keep everyone aligned. I like how straightforward it is to move between boards, update tickets, and follow progress. The structure helps keep projects clear and manageable.
What do you dislike about the product?
I dislike that comments in draft mode can be difficult to customise. Sometimes, when I try to add text before an image, the image gets deleted or shifts unexpectedly. It interrupts the workflow and makes simple edits more time-consuming than they should be.
What problems is the product solving and how is that benefiting you?
Jira helps me stay updated on tasks, timelines, and team progress. It centralises everything in one place, reducing the need to chase information across different channels. It also makes it easier to manage priorities, track changes, and ensure nothing gets overlooked. Overall, it supports smoother collaboration and keeps projects moving efficiently.


    Dominique N.

Jira, the best business collaboration software for your professional goals.

  • November 20, 2025
  • Review provided by G2

What do you like best about the product?
Jira is software that stands out for the quality of its business collaboration features and resources, facilitating connection with members of your organization and allowing you to prioritize and align all your professional goals.

In addition, Jira offers a centralized platform that integrates well with your applications and work systems, facilitating the management of your projects and work operations.
What do you dislike about the product?
I have nothing negative to say about Jira's digital features and resources, my experience using its work tools has been positive and efficient.
What problems is the product solving and how is that benefiting you?
Thanks to Jira's digital features, I have been able to collaborate frequently with members of my organization and improve the quality of all my digital work, enhancing the management of my projects and professional activities.


    Katty D.

Jira: excellent project management tool.

  • November 19, 2025
  • Review provided by G2

What do you like best about the product?
Jira is a project management tool that provides the ability to plan, organize, and control various projects and tasks in a clear and efficient manner.
What do you dislike about the product?
It is quite complex to set up, requires time and technical knowledge, and can sometimes seem too difficult for small teams or those who do not have dedicated staff to manage Jira.
What problems is the product solving and how is that benefiting you?
Thanks to Jira, we have a comprehensive and flexible overview of tasks and their status, task and error tracking, a customized workflow, advanced reporting options, and the ability to integrate and scale through extensions and plugins.


    Nikoloz L.

Effortless Task Management with Notification Perks

  • November 19, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate the ease with which tasks can be assigned in Jira, both in terms of distributing them to my team members and receiving assignments from higher management. This seamless task assignment feature really stands out. Additionally, I find the integration with email particularly valuable as it ensures that I receive timely notifications, helping me stay updated on important matters without missing any crucial information. The initial setup of Jira was remarkably simple, especially in assigning task importance and utilizing color coding for differentiation, which added to the overall user-friendly experience.
What do you dislike about the product?
I am frustrated by missing updates or information on tasks that I am not personally assigned to, which affects my ability to stay informed. Additionally, there's an issue where newly created tasks automatically appear in the backlog instead of the active sprint, which disrupts the workflow and planning process.
What problems is the product solving and how is that benefiting you?
I find Jira makes task assignment easy and ensures I never miss important updates with email integration and notifications.


    Kelly T.

Comprehensive Project Management Made Effortless.

  • November 18, 2025
  • Review provided by G2

What do you like best about the product?
This software allows us to plan, track, organize, and control projects clearly and efficiently. Its main features include time boards, Kanban and Scrum views, providing a comprehensive and flexible overview.
What do you dislike about the product?
New users often feel overwhelmed because the interface is not very intuitive, so many options within the tool can seem overwhelming.
What problems is the product solving and how is that benefiting you?
Thanks to Jira, we have a comprehensive and flexible overview of tasks and their statuses, and we have a tool for tracking errors and tasks, a customized workflow, an advanced reporting option, and the ability to customize and scale through extensions and plugins.


    Shivam S.

Excellent Alerts and Integrations with JAMS Platform

  • November 18, 2025
  • Review provided by G2

What do you like best about the product?
Alert option with other integration with jams platform
What do you dislike about the product?
History of ticket worked on should also show even if status is closed
What problems is the product solving and how is that benefiting you?
Team management,pending task dashboard and to do list


    Jayshree S.

Empowers Team Collaboration and Project Transparency

  • November 18, 2025
  • Review provided by G2

What do you like best about the product?
What I appreciate most about Jira is how it brings transparency to the whole development process. I find it especially helpful for team collaboration, tracking progress, and keeping everyone aware of priorities, blockers, and deadlines. The customizable workflows and dashboards also make managing even complex projects much more efficient.
What do you dislike about the product?
Jira offers a lot of power, but at times it seems overly complex for straightforward workflows. Navigating between boards, issues, and backlogs can be sluggish or involve more steps than expected. Additionally, when there are numerous fields and custom workflows, the interface tends to become cluttered, which makes it more challenging to maintain a clean and organized workspace.
What problems is the product solving and how is that benefiting you?
Jira helps me organize, track, and manage all my tasks and defects in a structured way. It makes the workflow transparent, improves team collaboration, and helps me prioritize work effectively. As a QA, it benefits me by giving full visibility into requirements, test progress, blockers, and release readiness


    ketan n.

Flexible Task Views, But Navigation Can Be Confusing

  • November 18, 2025
  • Review provided by G2

What do you like best about the product?
The flexibility to view tasks filtered by group, epic, task, or subtask is very useful.
What do you dislike about the product?
Navigating between different Epics can be challenging, and at times I find myself getting lost. The learning curve feels quite steep.
What problems is the product solving and how is that benefiting you?
Jira is helping us monitor all the activities happening during a sprint, as well as the impediments we face while working on tasks.


    Ankita B.

Powerful, Customizable Project Management Made Easy

  • November 18, 2025
  • Review provided by G2

What do you like best about the product?
Really like how powerful and customisable project management tool it is. Great at issue tracking, agile support and workflow customization. It is ease to use and the implementation is also easy.
What do you dislike about the product?
You might see performance issues with large projects leading to slugginess otherwise it is a great platform to be used for incident tracking.
What problems is the product solving and how is that benefiting you?
It is helping us with project management, bug tracking and agile development by centralising tasks, improving team visibility and providing great customization and reporting tools. Helped really well in managing incidents and get the customers right resolution with earlier turn around time.