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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,419 reviews
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External reviews are not included in the AWS star rating for the product.


    Elen K.

Powerful Automations, but Jira Feels Too Complicated and Costly to Customize

  • April 21, 2026
  • Review provided by G2

What do you like best about the product?
I like the automations that Jira offers because they help me avoid manual work.
What do you dislike about the product?
Jira is way too complicated, and because there isn’t much built-in functionality, it can get pretty expensive to achieve the workflow you need.
What problems is the product solving and how is that benefiting you?
I really like how Jira builds reports. With these reports, we can clearly see the impact of the changes we introduce and track sprint progress.


    Jesse S.

Highly Customizable Tool with Vast Integration

  • April 21, 2026
  • Review provided by G2

What do you like best about the product?
I like how customizable Jira is, allowing us to build it out to essentially do whatever we want it to do. We can build out the reports and views as needed to track progress on development initiatives.
What do you dislike about the product?
Sometimes it can be difficult to find exactly what we're looking for based off of the sheer volume of options that are available.
What problems is the product solving and how is that benefiting you?
Jira helps us keep track of all the work that needs to be done and prioritize things on the dev side.


    Michael A.

Essential for Agile Teams and Resource Management

  • April 21, 2026
  • Review provided by G2

What do you like best about the product?
Agile project management features
What do you dislike about the product?
permissions on spaces
What problems is the product solving and how is that benefiting you?
I use Jira for planning and managing work with its timeline and resource management, viewing story status and subtasks, and determining team capacity with story points.


    Luis Yoichi M.

Great Task Tracking and Workflow Visibility for Teams

  • April 21, 2026
  • Review provided by G2

What do you like best about the product?
It helps us to keep track of the tasks on hand and assign or share tasks to teammates.
It also helps to keep visibility of the workflows.
What do you dislike about the product?
It is hard to create new topics.
The menus can be hard to understand without clicking all over the place.
The framework is so complete that I find hard to understand where to find the correct button/menu to for example create new Epics.
What problems is the product solving and how is that benefiting you?
It is essential to distribute the work within the team.
I find it very relevant to be able to keep track of past work/tasks done in the past.


    Vishwas S.

Robust Project Management with Easy Search and Smooth Setup

  • April 21, 2026
  • Review provided by G2

What do you like best about the product?
I like Jira's searching feature where I can search for things very easily, and I get all the required updates. This keeps me always on top of my project and helps track how resources are functioning. Also, the initial setup was very easy because the guidance was there, making the process smooth.
What do you dislike about the product?
Maybe it is a bit slow. That's the only, only thing I can think of now.
What problems is the product solving and how is that benefiting you?
Jira makes project management manageable by clearly indicating who is the reporter and assignee, task location, and status. The searching feature is great for easily finding things and staying updated, which helps me stay on top of my projects and resources.


    Aswindev P.

Modern, Industry-Refined Toolset for Product and Service Management

  • April 20, 2026
  • Review provided by G2

What do you like best about the product?
A combination of product development, management, and service management tools, refined for the industry.
What do you dislike about the product?
Jira feels modern, but it also comes with a lot of complexity in its architecture and overall system.
What problems is the product solving and how is that benefiting you?
It mainly helps with product development, management, and services, and it has benefited me in all of these areas.


    chris t.

Easy Ticket Tracking and Clear Status Updates for the Team

  • April 20, 2026
  • Review provided by G2

What do you like best about the product?
Easy to find all my tickets and to let team know my ticket statuses.
What do you dislike about the product?
Getting lost in the hierarchy is a bit confusing.
What problems is the product solving and how is that benefiting you?
Knowing what my team is doing.


    Dhara P.

JIRA Review

  • April 20, 2026
  • Review provided by G2

What do you like best about the product?
UI/UX:
1. For issue tracking it has clean interface.
2. Sometimes it will be too much for beginners as options are too much
3. Sometimes , users can not navigate by single click multi click is required
4. As per integration, its very strong
5. For Agile team, its good
What do you dislike about the product?
1. As per performance, it lags with heavy workflow Or large projects
2. They have to integrate AI (Auto suggestions
3. Also, for growing teams it is expensive
What problems is the product solving and how is that benefiting you?
1. Context switching between multiple tools
2. Its Pre-built templates & workflows helps in faster setup
3. Standardizing proccesses accross teams.
3. Improves visibility of team members, collaboration and accountability of team members
4. Improves plan track, deliver work effeciently in Agile Environment


    Transportation/Trucking/Railroad

Jira Review

  • April 20, 2026
  • Review provided by G2

What do you like best about the product?
Good structure and clear visibility of tickets, along with their progress.
What do you dislike about the product?
At times, I’ve experienced slowness and some integration challenges.
What problems is the product solving and how is that benefiting you?
It enhances users’ productivity and efficiency.


    Computer Software

Comprehensive Ticketing & Project Management, but UX and Discoverability Need Work

  • April 19, 2026
  • Review provided by G2

What do you like best about the product?
Comprehensive ticketing and project management tool.
What do you dislike about the product?
The overall UX could be improved. There are a lot of good but low discoverability tools that it has.
What problems is the product solving and how is that benefiting you?
We used to use it across engineering and marketing and that would allow for transparency across teams