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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,485 reviews
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    Deepak P.

Wonderful project mmanagement and tracking product

  • April 15, 2023
  • Review provided by G2

What do you like best about the product?
The kanban boards and the clear UI always lets me focus on my work by avoiding any possible distraction for almost a decade.

the seamless integration with git and other VCS is definitely another advantage.
What do you dislike about the product?
Jira project management and user management is complex for new users.

In combination with that, a simplistic catalog should provide integration with other Atlassian tools.
What problems is the product solving and how is that benefiting you?
EPIC , Story and Task management is very effective in JIRA.

Kanban board is like a physical board in my office and helps in keeping track of each and everything by making everyone countable for their work in a clear manner.


    Felipe G.

The best product to control the tasks of your project

  • April 15, 2023
  • Review provided by G2

What do you like best about the product?
- The facility of use;
- The filters to do a perfect report of member´s efforts;
What do you dislike about the product?
- Not so easy to install;
- Price of this tool
What problems is the product solving and how is that benefiting you?
Jira is a powerful tool to support team members in activities and, consequently, a powerful tool to manage projects. It's needly to improve the accuracy of the budget of projects.


    Marketing and Advertising

An effective tool to track issues, assign projects, and more

  • April 13, 2023
  • Review provided by G2

What do you like best about the product?
I appreciate the ability to create tickets for issues/projects through Slack, label and track them, and create comments on issues ongoing.
What do you dislike about the product?
Can sometimes be difficult to navigate the platform.
What problems is the product solving and how is that benefiting you?
Creating a paper-trail for issue resolution process, and providing transparency on status.


    Neel R.

Great tool to automate internal communication & task within the team

  • April 12, 2023
  • Review provided by G2

What do you like best about the product?
Jira really helps me and our team to create projects & tasks and assign those tasks to the relevant tea. The best thing about Jira is we can track the details, timelines of the task done, and the reporting, which makes our job much easier.

It's very flexible and can be used and customized based on our team needs and tracking of tasks is really easy and simple
What do you dislike about the product?
For a new user at times it's tough to learn the various features as there are too many features to look into. More self-learning videos or tutorials can be a great help for new comers.
What problems is the product solving and how is that benefiting you?
Well, we do lots of work with Jira on day to day basis as PMs like assigning tasks with deadlines, tracking all the tasks created, and making sure reporting as well. It also helps us track the bugs in real-time and check the project's progress. Really useful tool


    Maria Luisa V.

The best ticketing service I've ever used in my life

  • April 12, 2023
  • Review provided by G2

What do you like best about the product?
One of the things I like best about Jira is its ability to provide various views of tickets for tracking, from Kanban-style boards to traditional queue views, which helps our team stay organized. Additionally, it allows for a great deal of customization - we can automate ticket provisioning for analysts and personalize ticket workflows. To be honest, I'm grateful for programs like Jira as they have made my experience with workforce management so so much easier.
What do you dislike about the product?
To be honest, there isn't anything specific that I dislike about Jira. It's easy to use and customize, but there is a possibility of encountering some bugs, given the wide range of customization options available.
What problems is the product solving and how is that benefiting you?
It benefits me by providing a way to document and verify that specific issues or requests have been addressed. Additionally, it's an extremely organized way to manage and prioritize any requests from people within the company. Overall, Jira has helped streamline the process of managing and resolving issues, leading to greater productivity and accountability.


    Yogesh G.

JIRA- Project & Task management tool

  • April 12, 2023
  • Review provided by G2

What do you like best about the product?
- Easily manage project & task
- Easily track bugs & issue report
- UI is good
- Easy to use
- Easily assign tasks to any team members
- Easily track team performance
- Integrate with many 3rd party app
What do you dislike about the product?
- Configuration is very complex
- Lit a bit diff to understand for a new user.
- Version control is not good
What problems is the product solving and how is that benefiting you?
We use Jira for the bug, Issue, project, and task management.


    Hayward "Trey" S.

Great for software development, but the secret is the larger atlassian stack

  • April 11, 2023
  • Review provided by G2

What do you like best about the product?
Connections to confluence, Jira Service Manager, Trello, and so many other tools. It manages steps well and has deep integrations and functionality. Effort tracking and management is fantastic.
What do you dislike about the product?
If you are trying to follow a truly agile framework you do need to tweak. It can be challenging for those with less software development experience. I know there are some changes happening.
What problems is the product solving and how is that benefiting you?
Helps us manage incoming requests to our department. It allows us to easily intake our work and communicate without requestors. Its extremely valuable to us and gives us the visibility we need.


    Ken D.

Jira is the grease that keeps the wheels turning

  • April 11, 2023
  • Review provided by G2

What do you like best about the product?
Jira gives us an application of record for all of the activity of developers, product managers, product owners and management. We created a template for all tasks in the lifecycle of a product and use that for every product we develop.
What do you dislike about the product?
Jira requires discipline. If one or two people don't use Jira then it breaks down the tracking of projects - but it's easy to quickly identify the individuals not using the tool correctly
What problems is the product solving and how is that benefiting you?
Need a platform that gave a graphic representation of the status of each product in our profile. Management can look at the boards and identify products in distress and push resources to the product for completion


    Etienne Modeste E.

My personal experience on Jira

  • April 11, 2023
  • Review provided by G2

What do you like best about the product?
When using Jira, I especially appreciated its project and ticket tracking and management features. Very useful for team collaboration around projects, it has customisable features that can be adjusted according to your needs. I really appreciated its reporting and analysis capabilities and also the possibility to integrate a large number of other applications.
What do you dislike about the product?
What I didn't like most about Jira was that it was heavy and tedious to learn. I find this not very practical for the integration of new team members who waste a lot of time understanding how to use the application. Moreover, it is limited to just 10 users in its free version. It's revolting!
What problems is the product solving and how is that benefiting you?
Jira solves various challenges and problems that are faced by teams or organizations in using various tools. Some of these challenges include lack of flexibility, difficulty in customization, difficulty in adoption by teams, extensive training to learn the tool and being expensive.

Sometimes, I use this tool for project management and issue tracking. It provides a centralized platform for managing tasks, bugs, and other types of issues and it helps teams to organize and prioritize their work.


    Alfredo M.

Great for development but over complex for task management

  • April 11, 2023
  • Review provided by G2

What do you like best about the product?
I like that you can create multiple projects with different lifecycles depending on the team and need.
What do you dislike about the product?
I think the reporting is by far the least user friendly. There are so many limitations with reporting on specific KPIs that often I have to extract the data and do the reporting elsewhere.
What problems is the product solving and how is that benefiting you?
We use it as a service desk tool where users have multiple ways of creating tickets. Previously we had it connected to Salesforce via Service Rocket, we had email assignment/services to projects and a user could also log in and create a new ticket. That way we can have all new bugs submitted via multiple sources.