Jira
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Great ticketing system for developers to dive in deep to technical issues
What do you like best about the product?
I like how much automation there is within Jira. You can automate your developers' tickets and tasks to help you stay organized and delegate tasks to people with the right skill sets.
What do you dislike about the product?
It's quite hard to find previous tasks that your organization was working on to see how things were corrected the first time. Wish there was an easy way to group similar cases, so the search function was more intuitive.
What problems is the product solving and how is that benefiting you?
For us Jira is helping our developers stay organized and on task. It benefits us because we are able to quickly communicate issues to developers and track similar cases to pinpoint problems that need to be addressed with the software.
Great tool to track multiple projects
What do you like best about the product?
The dashboard is super friendly and easy to use - even for a total beginner like me. Navigating between the different tasks is a breeze. I particularly love that I can batch tasks together for one quick approval rather than individual approval tasks.
What do you dislike about the product?
NOthing much to dislike at all. If I had to pick something I would say the mobile app is not as feature rich as the desktop app. That said, I can still do all tasks right off my phone... but the batch task feature doesnt seem to be there
What problems is the product solving and how is that benefiting you?
The approval process for tasks between departments is a snap using Jira - even in different parts of the world and different time zones! Performance is much improved as our onboarding is done in a snap!
JIRA to create and manage sprints to keep track of the backlog is the best tool I've worked on!
What do you like best about the product?
Attention to detail while creating a sprint and tasks with the priority weightage is what I love about the product. It makes life easy to prioritize tasks with JIRA
What do you dislike about the product?
The user experience I feel could have been better. There could be some improvements made to how configurations are made. Also, something to track OKRs would be great!
What problems is the product solving and how is that benefiting you?
JIRA among other project management tools gives the best clarity and visibility on the sprints to managing the tasks and their statuses. It always a plus having the best UX in owning the board
Review of jira tool which is very useful software development tool
What do you like best about the product?
It allows us to create any type of issue like bug issue, story, task , subtask etc.
It's automatically generate the report in form of graph which helps to find out the burndown of all team tasks.
There are many tabs which is very useful like backlog tab , active sprint tab, report tab etc.
It allows to customize the sprint board.
It's automatically generate the report in form of graph which helps to find out the burndown of all team tasks.
There are many tabs which is very useful like backlog tab , active sprint tab, report tab etc.
It allows to customize the sprint board.
What do you dislike about the product?
The user interface is very complicated first time user will find difficulty to use it.
We cannot able to reuse the report.
It should have a built it communication feature with your team.
I cannot able to upload the large files in jira.
We cannot able to reuse the report.
It should have a built it communication feature with your team.
I cannot able to upload the large files in jira.
What problems is the product solving and how is that benefiting you?
It tracks the whole team task parallely we does not required to even tab the switch to track the team task its even provide the tabs also to see the individual task.
I doesn't have to make a report with any other tool as it has auto generate report feature.
I doesn't have to make a report with any other tool as it has auto generate report feature.
Best tool to keep track on the business requests and working
What do you like best about the product?
It is having friendly user interface which allows you to use the jira more conveniently. It allows to track the working and requests project vise. It is also working as a great storage platform for your day to day working with track of the person completing the task.
What do you dislike about the product?
The only feature which is not available in jira is in creation of multiple tickets through csv, the linking with parent ticket can not be performed hence it should be done manually.
What problems is the product solving and how is that benefiting you?
Business requests managements. Keeping track of accounting working. Maintaining records of month end closure and year end closure.
Not precisely an easy-to-adopt software, but quite useful for the Scrum or Kanban approach.
What do you like best about the product?
The features that track which employee is involved in which projects (and a status display dashboard for each) is quite useful both for tracking purposes as well as for snapshots of what techs are currently involved in. Essentially any feature of the ticket becomes a way to index and prepare for future searchability amongst all the other items being tracked. It also doesn't require that you use everything that it does. There is potential to really capture every single detail and resource, but if there is information not utilized by your organization, Jira allows for some customization (including adding in your own fields) to help identify and communicate who is generating work (and how it's being accomplished).
Jira also provides different levels of access to the tickets (whether only initially creating them, or making updates for work progress, or even adding additional commentary by the original requester to provide interaction between reporter and working tech).
Jira also provides different levels of access to the tickets (whether only initially creating them, or making updates for work progress, or even adding additional commentary by the original requester to provide interaction between reporter and working tech).
What do you dislike about the product?
Sometimes it's not quite straightforward to implement a specific search filter (such as looking for tickets from a certain requestor who doesn't happen to be you), but I still think, even with just a modicum of familiarity, it's not too difficult to figure out.
It is possible that things can be misconfigured, so unless you have a dedicated admin (or selected individuals who administer the system), I haven't seen great accountability or tracking on that. However, that is most likely due to my own lack of experience with it rather than a fault of Jira. It is not something I have aggressively pursued; just, if it was so easy to see, I am apparently not intuitively finding where those details are stored.
It is possible that things can be misconfigured, so unless you have a dedicated admin (or selected individuals who administer the system), I haven't seen great accountability or tracking on that. However, that is most likely due to my own lack of experience with it rather than a fault of Jira. It is not something I have aggressively pursued; just, if it was so easy to see, I am apparently not intuitively finding where those details are stored.
What problems is the product solving and how is that benefiting you?
With several different product lines, each operating independently (and yet, sometimes cross impacted if they are able, as ours are, to integrate with each other to some degree), Jira keeps the projects contained and manageable without having to get bogged down with a lot of data from everything else that is being tracked with it. It tracks the relationship between different assigned tasks while keeping the broader epic in easily accessible perspective. It helps us to open lines of communication across departments (some who actually work the tickets, or those who need to escalate through different paths based on different scenarios).
Software dev teams can’t function without jira
What do you like best about the product?
End to end solution with easy integration to run project management, issue tracking, collaboration and source code repository
What do you dislike about the product?
Can't complain about it. This is a solid product
What problems is the product solving and how is that benefiting you?
It is an issue tracking product that helps with agile project management and track bugs
It is a good ticketing system
What do you like best about the product?
Jira allows you to create tickets and subtasks to allow you to keep track of your issues. Jira Service Manager is easy to setup, and any company can get it up and running fast. Pay more and you get more features, but out of the box standard has a lot of features.
What do you dislike about the product?
They will give you features as part of the standard package and then one day they will make some of those features premium and tell you you need to upgrade or lose it. It is a dirty way of doing business. We upgraded to premium and got nothing. Just the features they were gonna take from us.
What problems is the product solving and how is that benefiting you?
Customers - Ticketing - Customers enjoy the response times and the self-service portal.
Alerts - Opsgenie allows us to be alerted to severity issues.
Ticketing and project management - Jira helps us manage engineering, change control, and DevOps.
Jira makes our lives simple. The Jira automation is easy to configure, and the integrations are available if you can set them up and running. MSTeams for example, I am an admin and that is not enough to complete the MS Teams integration, you have to bring in a Azure admin to complete the authorization in like 3 different places.
Alerts - Opsgenie allows us to be alerted to severity issues.
Ticketing and project management - Jira helps us manage engineering, change control, and DevOps.
Jira makes our lives simple. The Jira automation is easy to configure, and the integrations are available if you can set them up and running. MSTeams for example, I am an admin and that is not enough to complete the MS Teams integration, you have to bring in a Azure admin to complete the authorization in like 3 different places.
Jira Story
What do you like best about the product?
UI is very user friendly and easy to use.It helps to manage projects and track it's progress on time.It has very good features such as developers can add comment about the progress they made in the project.
What do you dislike about the product?
Deleting ticket option is not there.For new users there should be a tutorial so that they can get use to it.It also lags sometimes.In agile software development jira doesn't fit in.
What problems is the product solving and how is that benefiting you?
Assignment of task becomes flawless.Jira helps in tracking of the project with team.we can keep track of teams progress.It is used as best scrum planning tools for developers.
A good collaboration tool for teams across an organisation.
What do you like best about the product?
1. The user-friendly UI is easy on the eyes and navigable without much hassle.
2. There are many options available to create and link issues (for developers) that make it helpful to draw the hierarchy of the sprint.
3. Its integration with our office suite is incredible and makes it even easier to track and follow up on the issues, epics or product enhancement tasks created.
2. There are many options available to create and link issues (for developers) that make it helpful to draw the hierarchy of the sprint.
3. Its integration with our office suite is incredible and makes it even easier to track and follow up on the issues, epics or product enhancement tasks created.
What do you dislike about the product?
1. The search engine of JIRA is a bit buggy. It gets you the desired result, but in my experience, I have always got results that are nowhere related to the searched term.
What problems is the product solving and how is that benefiting you?
JIRA is solving the sprint planning, quantifying effort, product roadmap development, issues tracking and, at times, documentation management problems for our product.
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