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Jira

Atlassian

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External reviews

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    Matthew S.

Jira for Issue Management

  • March 10, 2023
  • Review provided by G2

What do you like best about the product?
Jira has a nice, easy to understand user interface where everything flows smoothly through each of the different processes we have set up. With our integration to Smartsheet, we are able to summarize metrics from Jira easily using Smartsheet dashboards and are able to create project plans to follow up on the more complex tickets that get submitted.
What do you dislike about the product?
Jira is a great tool for issue management. For our team, it feels like the tool makes our teams communicate less between each other, as each team has their own workspace and collaboration between workspaces is not as seamless as the intake, review and resolution process.
What problems is the product solving and how is that benefiting you?
Jira has given us a quick and easy way to track bugs that arise in our internal processes. it is intuitive and easy to use for our teams, though we do have to pull information out of Jira and into Smartsheet to get all of the summary metrics that we want.


    Rajeswari Acharya R.

Excellent Agile Management Tool

  • March 09, 2023
  • Review provided by G2

What do you like best about the product?
The best sides of Jira are that you can create each dashboard or kanban according to the business requirements. Also, it allows you to modify the status of each jira story based on its progress.
What do you dislike about the product?
I dont have any significant dislikes to mention about Jira. One of the drawbacks I faced is sometimes it would often ask to log in with your credentials, or the page would get slow.
What problems is the product solving and how is that benefiting you?
Jira helped me segregate the project requirements where I can add up different labels to specify the story's usage. Also, you can add up team members and assignees directly to your Jira stories.


    Daniel V.

Jira review

  • March 08, 2023
  • Review provided by G2

What do you like best about the product?
Keep track of projects (or issues) and connect with the whole company
What do you dislike about the product?
I used to dislike the UX but know is easer and better
What problems is the product solving and how is that benefiting you?
Is solving comunication issues and information lost. Once is there we can follow what was discussed and when Who is responsible


    Henry R.

Using Jira for project management

  • March 08, 2023
  • Review provided by G2

What do you like best about the product?
I really appreciate the capabilities that Jira provides, especially when it comes to project management. The single issue contribution system allows teams to collaborate effectively and adds a layer of depth that can be immensely helpful in understanding all aspects of a given issue. Moreover, the detailed dashboard makes tracking progress easier than ever, and the intuitive interface makes it easy for novices to use. Investing in Jira to improve the decision-making process is worth investing in if you are serious about managing projects successfully.
What do you dislike about the product?
I dislike the fact that Jira does not offer proper support for Slack integration. Once an issue is created in Slack, it cannot be modified; this requires manual intervention within Jira itself. Furthermore, if there are multiple users with similar names but different email addresses on G-Suite accounts, it can be quite difficult to change the details of one of these users via the interface provided by Jira.
What problems is the product solving and how is that benefiting you?
Jira helps me stay on top of projects by providing a central hub for quick updates, notifications and tracking. It eliminates confusion about who is responsible for what, as each assigned task can be clearly tracked from start to finish.


    Pratik S.

Review of Jira platform

  • March 07, 2023
  • Review provided by G2

What do you like best about the product?
Jira helps in creating tickets and allocating work. It's one of the best tools for resources and management and for project management purposes. It is also easily integrable with other software.
What do you dislike about the product?
I do not like that while creating the tickets fields are not customizable. Almost always we need to specify everything in every field which is cumbersome. Also, sometimes hard to navigate between tickets.
What problems is the product solving and how is that benefiting you?
Jira has solved the biggest problem of bug tracking. While QCing is one of the homegrown annotation platforms JIRA has helped a lot in tracking bugs and staying on the same page.


    Yan A.

Industry standard when it comes to ticket management

  • March 07, 2023
  • Review provided by G2

What do you like best about the product?
I like that when I start working at a new company, I already know their ticketing tool. Most companies use this, just like how popular Microsoft Office or Google Docs are. I also like that many tasks can easily be automated.
What do you dislike about the product?
Sometimes it can be complicated to set up things that should be easy. They support rich workflows while sometimes all you need is something simple, so it does complexify things unnecessarily in somes cases.
What problems is the product solving and how is that benefiting you?
It allows us to track the work that needs to be done, prioritize it, and measure progress around what's left to be done. It also allows us to remain compliant as per our different processes that are in place within our organization.


    Angel R.

Easy project management tool.

  • March 06, 2023
  • Review provided by G2

What do you like best about the product?
I love the ease of use of the software, I like its simple interface, it has a fast learning curve, I love the KANBAN and SCRUM board system, it is very easy to administer and manage projects, it allows me to create projects and tasks, it is excellent for teamwork, I like that I can customize the workflow as much as I can, it's very easy to customize boards, add cards and edit everything to our liking, notifications work excellently and in real time, what I like the most is that I It offers a total vision of how the projects or tasks are going, it has the best tools for monitoring tasks, the state in which it is located, I really like the appearance of the application, in addition to being very aesthetic I like it because it is very friendly.
What do you dislike about the product?
I had no big problems with the software, there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
It has great features that are decisive, I like that the access is really easy, and it is very easy to navigate the application, creating the projects and the boards for the team was very easy, in addition to the options that the software provides to prioritize tasks, it is a software that can be configured as much as I want, the tools panel is very easy to understand, I love that it integrates easily and perfectly with other software, it also has tools for teamwork such as sharing attachments or comments, The easy view of the tabbed boards, as well as I love the summary visual of the tasks and their current statuses, it's very easy to tag a teammate, and the setup of the workflow was easy.


    Lukas M.

A classic tool for software projects that has improved the usability in recent years

  • March 05, 2023
  • Review provided by G2

What do you like best about the product?
Jira has been known as a go to tool for managing software development projects. In the last few years, Atlassian simplified some of the things with team managed projects and different project templates that opened the door for the rest of the org. teams to use Jira. When everyone in the org. uses Jira, all the work can be visible, searchable, linkable. That's what I like about Jira the most.

Jira also comes with very powerful native automations that beats everything I've seen in the project managment tools to this day.
What do you dislike about the product?
Configuring Jira projects and workflows can be intimidating at first. You can easily cause problems for many teams if you are not sure what you are doing. For example, if you go into the workflow editing and try to rename one of the status from "in progress" to something else, chances are that you just modified the workflows for all the teams. But if you know what you are doing, there is quite a lot of flexibility in terms of what you can do.
What problems is the product solving and how is that benefiting you?
In the past years I've used Jira for many different purposes. Most often it is a central place for all development teams backlogs and incident tracking. I've also used it for roadmaps, product design process tracking, data conversion run books, and even full fledged CRM.


    Shruti D.

An easy to use task manager

  • March 05, 2023
  • Review provided by G2

What do you like best about the product?
JIRA is an excellent tool to organize all the tasks in a project and assign them to a specific person who is working on it and keep track of it. Compared to its competitors JIRA is a one-stop solution for managing and tracking your program.
What do you dislike about the product?
At first, JIRA can be hard for new users to understand. They can understand the basics and start using it. But for using it really efficiently you need a little practice and training.
What problems is the product solving and how is that benefiting you?
JIRA helps in tracking the project's progress. Communicating with the team in the comment section so that no conversation is lost ever. Getting sprint insights to plan a better sprint.


    William B.

Best for maintain the business control

  • March 03, 2023
  • Review provided by G2

What do you like best about the product?
I like all related to Jira. I think it is the best ticketing and control of business requeriments ever. Jira has a lot of benefits and the main one in the control.
What do you dislike about the product?
I do not have something that I dislike from Jira
What problems is the product solving and how is that benefiting you?
The product management in our company for digital requirements is better now that we have Jira implemented. I belive that Jira is a great product for all It departments