Jira
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Excellent tool that you get out what you put into it.
What do you like best about the product?
Tons of valuable ways to view your tickets in different ways, allowing you to sort, order and change how you interact with a backlog of work, in-progress items and resolved tickets.
What do you dislike about the product?
Filtering could be done in a more friendly manner. It often requires you to know the correct syntax for filter key terms where it could just as easily be a series of AND OR boxes where you can enter dates, numbers and text to help filter views.
What problems is the product solving and how is that benefiting you?
It's a great tool to separate out specific work from our support tool. We use it for our development team which means we can include more details, development specific fields and not have our support side overly cluttered with development items.
very helpul, would recommend
What do you like best about the product?
VERY FAST AND EFFECTIVE TO OPEN CASES AND HAVE THEM SENT TO RELEVANT TEAMS.
What do you dislike about the product?
what I like least about Jira is nothing lol. Great app
What problems is the product solving and how is that benefiting you?
easy to escalate gaming queries etc to our external team.
Great Tracker
What do you like best about the product?
Helps to keep me on track and in the know of what new bugs are starting on the platform.
What do you dislike about the product?
Sometimes it can get hard to keep all the information organized.
What problems is the product solving and how is that benefiting you?
It aides in keeping all bugs and other platform issues tracked at each step. I love how it keeps me on track.
It's a really good piece of software, but a word of advice
What do you like best about the product?
I loke Jira's interface and function, they could be more intuitive, but after a while of following their guidelines you get used to it and get to know the great capacity they have
What do you dislike about the product?
You end up paying A LOT in plugins, if you want functions that aren't included in the basic package, beware; You'll be shopping for plugins to get acces to them, and the cost can add up to make a expensive software, much more expensive.
What problems is the product solving and how is that benefiting you?
We implement Agile methodology with Jira in a company,it was not only posible but it really made an impact to that company, a positive one, they increased the efficiency of their work, giving value to the company.
A good ticketing software
What do you like best about the product?
Jira is very good project tracking system for project, it service desk are very useful for tracking
What do you dislike about the product?
Workflows need to be upgraded
Sometimes site very slow and not responding
Sometimes site very slow and not responding
What problems is the product solving and how is that benefiting you?
Project delivery timelines are very easy to track and monitor issues
Using Jira for task management specifically in the r&d teams
What do you like best about the product?
Designed for agile and scrum methodologies, makes it easy to plan sprints and follow up on progress
What do you dislike about the product?
Very long onboarding time - may take a new user 2 to 3 months until he can easily operate the system alone
What problems is the product solving and how is that benefiting you?
Sprint planning, task management, version planning, roadmap visibility, bug tracking
A mandate tool for any organization to track/run the project
What do you like best about the product?
The way the user stories or tasks or epic goes through the different status of the JIRA dashboard allows the PM or team to quickly go through the quality of each ticket and promptly grab the project's current state. It integrates with third-party tools like GIT to track the recent development of the user story and the status until it is merged and pushed to the QA for testing.
What do you dislike about the product?
The restriction of uploading the size of the files is currently set to 10 MB for the execution of the QA test cases and 25 MB at the ticket level. The recent cloud transition is not as user-friendly as compared to earlier versions. Search functionality in the cloud version needs to be improved further.
What problems is the product solving and how is that benefiting you?
Right from the creation of the Dashboard to track the status of the project and run the stand-up based on the dashboard and perform the execution of the test-cases and addition of screenshots/videos/comments to grab the attention of the respective user and track the defects status and follow-ups.
Using Jira and Zendesk, I can create workflows with different levels
What do you like best about the product?
Using the integration of Jira and Zendesk, I can create workflows with different levels of support by combining two different tools. This saves me time and respects the working environment of each team.
What do you dislike about the product?
The complexity of creating an opening ticket page for different panels/projects is a bit uncomfortable. It's as if we are forced to create a page for projects separately.
What problems is the product solving and how is that benefiting you?
As each team is already accustomed to using specific tools to organize their routines, with the integration of Jira + Zendesk, we don't need to make the same person learn to use a different tool. Each level of service can continue using Jira, another can use Zendesk, and in the end, they can interact with each other by exchanging messages/requests through the integration.
Working with Jira
What do you like best about the product?
Can organize our canban boards, use SQL for searching and create filters for a multitude of views.
What do you dislike about the product?
The automations can be polished to work better, as sometimes we still have open subtasks after the parent is closed
What problems is the product solving and how is that benefiting you?
Organizing our bi-weekly sprints.
Jira - Everyday efficiency
What do you like best about the product?
Jira Tickets and Kanban board have a great UI and UX which I use every day to manage my workload.
What do you dislike about the product?
Sometimes tickets take a while to load or I hit shortcut keys by mistake e.g. Creating new tickets
What problems is the product solving and how is that benefiting you?
Managing the Tickets that I need to test in an efficient way. The main benefit has been efficiency and having the ability to manage tickets across multiple projects
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