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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,437 reviews
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    Cindy F.

Create an effective and efficient collaboration space with Jira's digital features.

  • February 06, 2026
  • Review provided by G2

What do you like best about the product?
Jira is an amazing teamwork system that facilitates business collaboration throughout your organization, promoting communication tools and improving the execution of all your professional activities.

I can also say that Jira is a system I choose to coordinate my work projects and visualize my professional progress, improving my performance and business productivity.
What do you dislike about the product?
I have nothing bad to say about Jira's virtual work features and tools, I can recommend using all of its resources for their quality and technical efficiency.
What problems is the product solving and how is that benefiting you?
Jira is the system that has allowed me to improve the control and management of all my work projects, facilitating business collaboration and communication in my work area and improving my productivity and professional performance.


    Abderrahmen B.

Effortless to Use, Highly Effective

  • February 05, 2026
  • Review provided by G2

What do you like best about the product?
I love Jira's ease of use and enjoy its simple interface which provides multiple options without needing to type and describe everything every time. The initial setup was very easy, like drinking water, with nothing complicated about it.
What do you dislike about the product?
Initially, I encountered some problems connecting to my account, but thanks to the intervention of the professional technical team, the problem was quickly resolved.
What problems is the product solving and how is that benefiting you?
I use Jira to manage IT requests and inquiries, which streamlines communication with the IT team by providing a professional platform for detailing concerns or requests.


    Luis S.

Easy to use and with integrations with many products on the market

  • February 05, 2026
  • Review provided by G2

What do you like best about the product?
It is easy to use and features integrations with many products on the market from different manufacturers.
What do you dislike about the product?
The costs per user should have one cost for administrators and another for read-only clients.
What problems is the product solving and how is that benefiting you?
It is the tool used to deliver reports on our operation, management, incidents, compliance, etc.


    Joshua W.

Powerful Task Management, Steep Learning Curve

  • February 05, 2026
  • Review provided by G2

What do you like best about the product?
I like that Jira has a powerful task management and tracking system, which allows me to organize work in a structured and transparent way. I can easily create, update, and prioritize tasks, which helps me stay focused and productive. The dashboards and reports provide a clear overview of project progress, making it easier to identify delays and solve problems early. I also appreciate how Jira integrates well with other tools like Confluence, Slack, and GitHub, which keeps all project-related information connected in one place. These integrations save time and reduce manual work, making teamwork more efficient.
What do you dislike about the product?
Jira has a learning curve. For new users, the platform can feel a bit complex and overwhelming at first because of the many features and settings. Sometimes, the interface can also feel heavy and slow, especially when working on large projects with many tasks. Finding specific options or settings can require multiple clicks. Additionally, customization and advanced features often require technical knowledge, which may be difficult for non-technical users.
What problems is the product solving and how is that benefiting you?
Jira organizes my work, manages tasks clearly, tracks progress, deadlines, and responsibilities. It reduces confusion, improves communication, speeds issue resolution, and boosts productivity. I appreciate its powerful task management, structured organization, and transparency. Dashboards make identifying delays easy, improving focus and productivity.


    Martin P.

Unified and efficient collaboration with Jira's digital features.

  • February 04, 2026
  • Review provided by G2

What do you like best about the product?
Jira is one of my favorite work applications because it offers top quality enterprise digital resources and features for collaborating with my entire team and unifying all my work processes.

I can also say that Jira stands out for centralizing all its work resources facilitating digital integration with my operating systems and virtual work applications.
What do you dislike about the product?
I think Jira is a high performance virtual work application, I have nothing negative to say about the quality of all its virtual work features and tools.
What problems is the product solving and how is that benefiting you?
Thanks to Jira's digital work tools and features, I have been able to improve collaboration with my entire team and unify all my technical processes, facilitating the adoption of new business plans and strategies.


    Ishan S.

Makes Clinic Work and Content Planning Much More Organized

  • February 04, 2026
  • Review provided by G2

What do you like best about the product?
I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content. I use Jira to organize daily clinic work and content planning in one place.

What I like most is how clearly it shows all my work on one board. I can see which patient follow-ups are pending, which diet plan updates are in progress, and which tasks are already completed. This helps me plan my day better during clinic hours. Customer suppor
Creating tasks for specific cases like High cholesterol diet follow-ups, kidney stone etc diet chart updates, and routine patient review reminders feels simple. I can add short notes to each task, like what change is needed in the diet plan or what to discuss in the next follow-up, which helps me remember small details later. Moving these tasks across stages gives me a clear view of progress and what still needs attention.
The setup for basic use is easy, and I did not need to spend much time configuring things. The board works well for tracking daily clinic activities and content work like planning topics, preparing scripts, and tracking video edits.

The customer support is helpful and responds quickly when assistance is needed. I use the platform several times a week as part of my regular workflow.

The number of features feels right for my needs. It is not too simple, and it is not overwhelming either. I do not use advanced technical options, but the core task tracking features are enough to manage routine clinic operations and content planning.

Overall, Jira helps me keep patient follow-ups, diet plan updates, and content tasks organized in a structured way, which makes daily work feel more controlled and less scattered.
What do you dislike about the product?
In the beginning, the interface can feel a little busy, so it takes some time to get comfortable with where things are.
Some features are more suited for technical teams, which I dint use much in my daily clinic work.
For simple task tracking, it can feel slightly heavy at first, but after some use, the basic workflow becomes easy.
What problems is the product solving and how is that benefiting you?
Jira is solving the problem of unorganized work for my clinic operations and content planning. Earlier, patient follow-ups, diet plan updates, and content tasks were spread across notes, reminders, and different apps. Because of this, it was easy to forget small follow-ups or lose track of what was already done and what was still pending.
With Jira, I can keep all tasks in one place on a single board. I can clearly see which patient follow-ups are pending, which diet plan updates are in progress, and which tasks are already completed. This helps me plan my day better during busy clinic hours and reduces mental load.

Creating separate tasks for cases like thyroid diet follow-ups, kidney stone prevention plans, and routine patient review reminders helps me break down work into small, manageable steps. Adding short notes to each task helps me remember specific points to discuss in the next follow-up or what change is needed in a diet plan.
Moving tasks across stages gives me a clear sense of progress and helps me prioritize what needs attention first. This also helps me avoid missing follow-ups and keeps patient-related work more organized.

Jira also benefits my content work. I can track content ideas, script preparation, recording, and editing as separate tasks, which helps me manage health education content in a more structured way.
Overall, Jira helps me bring structure to daily work, reduces confusion, and makes both clinic operations and content planning more organized and easier to manage.


    Tatevik A.

Excellent Task Management and Velocity Insights in Jira

  • February 04, 2026
  • Review provided by G2

What do you like best about the product?
The task management and velocity opportunities
What do you dislike about the product?
There was nothing unlike about jira in my work experience
What problems is the product solving and how is that benefiting you?
The task management
Work productivity
Documentation


    Computer & Network Security

Powerful, Customizable Workflow with Excellent Traceability and Reporting

  • February 04, 2026
  • Review provided by G2

What do you like best about the product?
Strong workflow customization – You can model almost any process (bug → triage → dev → QA → release) without hacks.

Excellent traceability – Epics → stories → tasks → bugs → releases, all linked and auditable.

Powerful reporting & dashboards – Burndowns, velocity, SLA tracking, and custom JQL queries are genuinely useful.

Integrates well with everything – Confluence, Bitbucket, GitHub, CI/CD tools, service desks.

Scales well for large teams – Handles complex projects, multiple teams, and enterprise governance nicely.

Can be used daily to report issues, raise customer support tickets, etc.
What do you dislike about the product?
Steep learning curve – Overwhelming for new users; too many fields, buttons, and screens.

Can become over-engineered – If not governed well, workflows and fields spiral into chaos.
What problems is the product solving and how is that benefiting you?
Jira solves the problem of fragmented and unstructured work management by providing a single, transparent system to track tasks, issues, priorities, and ownership. It gives clear visibility into what is being worked on, what is blocked, and what needs attention, which helps reduce manual follow-ups and miscommunication. For me, this translates into better prioritization, stronger accountability, improved collaboration across teams, and more predictable delivery of outcomes.


    Sunil K.

Best for Corporate Employees to Track Issues and Raise Queries Easily

  • February 03, 2026
  • Review provided by G2

What do you like best about the product?
Best for corportae employee .track there status of there issue.know the tracking of issue and raise any quarry easily. one time manny quairy recvide and raise
What do you dislike about the product?
that time connet with the organisation account so any time account logout or forgate the password so no one raise the same the issue via JIRA
What problems is the product solving and how is that benefiting you?
JIRA solves my daily need to track bugs in our application. I find it easy to raise an issue, and it helps me quickly understand the current status of each issue.


    Jeevan G.

Best-in-JIRA Agile Boards and Team Dashboard for Smooth Stand-ups

  • February 03, 2026
  • Review provided by G2

What do you like best about the product?
I like the Agile boards and team dashboard they are the best in JIRA. We typically land everytime on agile borads everytime. It's clear and sectionwise and able to filter based on team members with ease is a massive win.
We use it for stand-ups as well.
What do you dislike about the product?
I'm currently not liking the github and Zephyr Scale integration that much. As I face issues sometimes. Like in git I have created branch names with the JIRA ticket ID for some of the JIRA Parent tickets the PR (Pull request) are visible but for some it's not. But when i navigate to the child JIRA ticket then it's visible. Coming to Zephyr Scale integrations I think it needs more improvements. Approval of the dev for a particulat ticket is hectic to find the proper test case and to navigate till there.
What problems is the product solving and how is that benefiting you?
Jira is solving the Time and Issue tracking for our software development products. Gives us a product roadmap with an estimated time for completion and reports. Tracking the overall progress for top level officials is easy.