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Jira

Atlassian

Reviews from AWS customer

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External reviews

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    Raghu P.

Transformative Tool for Agile Project Management

  • January 31, 2026
  • Review provided by G2

What do you like best about the product?
I like Jira's ability to bring structure and transparency to the entire development process. The customizable workflows, Agile boards, and sprint planning features make managing tasks and tracking progress easy. I appreciate the detailed reporting and dashboards for clear insights into team performance. Jira’s flexibility and customization allow us to tailor workflows to match our processes, and its strong integrations with tools like version control and documentation platforms keep everything connected. Overall, it scales well as projects and teams grow, making it effective for long-term use.
What do you dislike about the product?
While Jira is a powerful tool, there are a few areas that could be improved. The interface can feel complex and overwhelming, especially for new users, and it takes time to understand all the features and configurations. Performance can sometimes slow down when working with large projects or heavily customized workflows. Additionally, setting up and maintaining workflows, permissions, and fields often requires administrative effort, which can be time-consuming. Simplifying the UI and improving performance consistency would make Jira even more user-friendly.
What problems is the product solving and how is that benefiting you?
Jira solves project management problems by providing clear visibility into tasks and progress. It enhances team collaboration and integrates with other tools, improving project visibility and efficiency.


    Sourav C.

Boosts Team Coordination with Intuitive Integrations

  • January 31, 2026
  • Review provided by G2

What do you like best about the product?
I find Jira simple and easy to use, especially for tracking individual and team work. I appreciate creating scrum boards and managing sprints along with seeing the graphs and metrics like velocity charts after sprints. I also like the integration with Slack and GitHub which allows branches and PRs to be tracked directly and keep notifications and emails organized. Connecting and interacting with the team through comments is very straightforward and the UI has all the options needed for efficient sprint management. Additionally, the integration with Jira Service Management for alerts and features like calendar, backlog and timeline add to its usefulness. The new co-pilot auto PR generation is something I really like as well even though I've just started using it. The setup was smooth with no complexity.
What do you dislike about the product?
Sometimes the PR's or branches we create don't get tracked automatically or updates late. Would be better if an option to manually add a branch or PR can be added instead of relying completely on the Jira ticket id.
What problems is the product solving and how is that benefiting you?
Jira helps us track individual and team work, manage sprints with easy-to-use scrum boards, and resolve tickets efficiently. We can see completed and pending tasks in one place and integrate with Slack, GitHub for seamless communication and updates.


    Harmeet G.

Amazing Project Management Tool for Managing Multiple Projects and Deadlines

  • January 31, 2026
  • Review provided by G2

What do you like best about the product?
It is an amazing project management tools, it’s lets us manage multiple projects and deadlines in one place. Easy to assign work and track progress of team across projects. The option to add things in to do list and assign them is best. Amazing tool if managing multiple projects
What do you dislike about the product?
The platform can have a simple mode for low level employees as it’s a bit confusing for them as it has learning curve but overall it’s an amazing application
What problems is the product solving and how is that benefiting you?
It is really helping us manage multiple client projects efficiently, allowing us to improve performance and saves time. Amazing tool to organise work and track each story of the project easily


    Prashant T.

Efficient Bug Tracking with Room for Improvement

  • January 31, 2026
  • Review provided by G2

What do you like best about the product?
I like Jira's UI because it's easy to view bugs and apply filters to search for bugs by different categories like to-do, unit testing, in progress, close, and done. The categorization helps streamline processes. I also appreciate its speed and how super easy it was to set up by purchasing a plan and giving access to all team members who can log in using their official email IDs.
What do you dislike about the product?
Sometimes when I apply one filter in Jira, it keeps loading, and other filters get applied automatically.
What problems is the product solving and how is that benefiting you?
Jira helps me track bug counts, view their history, and get comments from team leads and managers, enhancing overall bug management.


    Vidhyashree M.

Easy Ticket Creation, Quick Implementation, and Fast Support

  • January 30, 2026
  • Review provided by G2

What do you like best about the product?
The ticket creation process in Jira is simple and efficient
The tool is easy to implement and use.
Customer support for Jira is fast and efficient.
Daily used for 8-9hr.
Jira has many features that make work easier and more efficient.
Jira integrates easily, making workflows more efficient.
What do you dislike about the product?
Everything about jira is good to use. I don't have any dislikes.
What problems is the product solving and how is that benefiting you?
Easily creating tickets within 1-2 minute.


    Summet B.

Amazing Project Management Tool That Saves Time with a Simple, Powerful Dashboard

  • January 30, 2026
  • Review provided by G2

What do you like best about the product?
It is an amazing project management tool helping organise stories, work and multiple projects all in one place. The option to organise different sections of projects and assign to different managers and track them in one simple dashboard is amazing. It is easy to use and saves a lot of time
What do you dislike about the product?
The platform is a bit complex for new users and non technical team members, it could have a simple mode for general users. The pricing can be more competitive for small teams
What problems is the product solving and how is that benefiting you?
It is solving the issue of managing multiple client projects and tracking their progress in real time. It helps us keep a track of progress, updates and deadlines to meet the expectations and check output of different teams


    Chandni Y.

Effortless Ticket Tracking and Time Logging with Jira

  • January 30, 2026
  • Review provided by G2

What do you like best about the product?
I like that Jira is easy to use and helps us clearly keep track of reported tickets. It acts like our vision board, ensuring every single ticket or request gets written down and organized by priority. I also found the initial setup of Jira quite easy.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
Jira helps us track issues and log the time for deployments. It's like our vision board, ensuring every request is prioritized and logged.


    Anand C.

Powerful, Flexible, and Intelligent Task Management

  • January 30, 2026
  • Review provided by G2

What do you like best about the product?
Powerful and flexible issue & task tracking

Customizable workflows for different teams

Strong support for Agile, Scrum, and Kanban

Excellent reporting and dashboards

Easy integration with Confluence, GitHub, and CI/CD tools

Scales well for both small and large teams

Latest Jira AI (Ask Rovo) makes work much faster

Natural-language search helps find tasks without using filters or JQL

AI summaries of task comments save time and improve clarity
What do you dislike about the product?
It can feel overwhelming at first, especially for new users

The interface sometimes feels cluttered with too many options on screen

For small teams or simple projects, Jira can feel a bit heavy

Setting things up correctly takes time and experience

Performance can occasionally slow down on very large projects

Some useful features and AI capabilities are available only on higher-priced plans
What problems is the product solving and how is that benefiting you?
Jira solves problems of task tracking, unclear priorities, and poor visibilty. it benifits us bt providing clear workflows, real-time progress tracking, better planning, and faster issue resoultion. its improves productivity and teamwork


    Marian C.

Jira Keeps Work Centralized, Organized, and Easy to Track

  • January 30, 2026
  • Review provided by G2

What do you like best about the product?
What I like best about Jira is how well it centralizes work and keeps everything organized and visible. It makes tracking tasks, bugs, and progress easy, while allowing teams to collaborate clearly through comments, workflows, and status updates. The flexibility to customize boards, workflows, and reports also helps teams adapt Jira to their specific processes without losing structure.
What do you dislike about the product?
What I dislike about Jira is that it can feel overwhelming at times, especially for new users. The interface and number of configuration options can make simple tasks take longer than necessary, and too many fields or workflows can add unnecessary complexity if the tool isn’t well managed. It can also feel slower or cluttered in large projects with many tickets.
What problems is the product solving and how is that benefiting you?
Jira solves the problem of scattered work and lack of visibility by centralizing tasks, bugs, and requests in one place. This benefits me by making priorities, ownership, and progress clear, improving collaboration across teams, and helping ensure issues are tracked, followed up on, and resolved on time.


    Manish P.

Visibility and Control Shine, But Complexity Slows Us Down

  • January 29, 2026
  • Review provided by G2

What do you like best about the product?
I like the level of visibility and control that Jira provides. It gives me real-time visibility and structural control, which helps the team prioritize effectiveness and deliver work predictably and transparently. The initial setup of Jira was smooth, which is always a relief.
What do you dislike about the product?
Jira feels complex for beginners; reduced usability and performance may be slow.
What problems is the product solving and how is that benefiting you?
I use Jira for project management. It solves work visibility and coordination issues. I like the real-time visibility and structural control it provides, helping my team prioritize effectiveness and deliver work predictably and transparently.