Jira
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Great ticket management/tracking system
What do you like best about the product?
Easy to submit tickets and track them, as well as add additional watchers or tag specific team members as necessary.
What do you dislike about the product?
Adding images is easy, but attaching images to specific comments can be a little awkward to navigate.
What problems is the product solving and how is that benefiting you?
We primarily use this service for tech tickets and it has been beneficial in addressing some of our more complex system issues, with the ability for multiple people to contribute information as needed.
Best issue tracking product for agile project or Product management
What do you like best about the product?
The UI and simplicity of the product. The features available for issue tracking and reporting.
What do you dislike about the product?
Some times it gets super slow especially when loading large number of stories at the project level in the same view.
What problems is the product solving and how is that benefiting you?
We are completely agile and can’t think of our day to day work without the use of JIRA.
Recommendations to others considering the product:
Just go for it. You will live the simplicity of the product and the features it offers catering an end to end solution for your agile frame work. The reporting is great and ads a great value to GM the project and team.
A good management tool for development tasks.
What do you like best about the product?
Jira is a useful tool aimed at organizing and keeping track of dev activities in a company. It lets you create a specific project and report issues, bugs and other tasks with ease adding them into the project backlog. You can set a priority and a sprint for each task in order to better organize your workflow. Users can easily upgrade the task status, add a description, comments or attachments.
When editing a task, the involved users will get an updating email. The application offers reports and insights related to the various tasks and sprints to better monitor development progresses. You can also compare the performances of the different users.
When editing a task, the involved users will get an updating email. The application offers reports and insights related to the various tasks and sprints to better monitor development progresses. You can also compare the performances of the different users.
What do you dislike about the product?
It isn't as immediate as other work management tools. However, after a first learning period, you will get used to it. The different views let you quickly search and find reports, assigned tasks, and more.
Each report can only be assigned to a single user. Other users can be added only to subtasks.
Each report can only be assigned to a single user. Other users can be added only to subtasks.
What problems is the product solving and how is that benefiting you?
As part of a team, Jira helps me effectively organizing my work according to the needs of the whole team. Also, it facilitates the communication between different teams of the same company speeding up the implementation process of new features or services.
Jira is an amazing tool for task maintenance, recording work and assignments.
What do you like best about the product?
The best part about using Jira is that tasks can be easily managed using epics and through labels and sprint details. We can estimate effort and keep track of progress.
What do you dislike about the product?
There is nothing to dislike about Jira as it is very user friendly.
What problems is the product solving and how is that benefiting you?
Task management, assignment, effort analysis, tracking progress, sprint activity management.
Recommendations to others considering the product:
I recommend jira as it is user friendly, efficient and helps adopt the agile methodology.
Jira, the best tool for team collaboration
What do you like best about the product?
Using cloud version you have DRP and high availability warranty.
Easy to integrate with another software.
Easy to use and also good interface
Easy to integrate with another software.
Easy to use and also good interface
What do you dislike about the product?
If you want to add new addon in some case you will have to pay the same number of users licenses in jira
Training is necessary because not all people are familiarized with the tool
Training is necessary because not all people are familiarized with the tool
What problems is the product solving and how is that benefiting you?
Changes people mentality.
In some case if you don't define the correct fields inside the tool you might have issues with you decide connect with another applications
In some case if you don't define the correct fields inside the tool you might have issues with you decide connect with another applications
Recommendations to others considering the product:
I recommend Jira a lot because in only one tool you can manage your projects easily and also you pay for your uses.
Jira is an amazing tool for spring task maintenance, assignment and tracking
What do you like best about the product?
The best thing about Jira is sprint task tracking, assignment, and management.
What do you dislike about the product?
There is nothing to dislike about Jira. It is a user friendly tool.
What problems is the product solving and how is that benefiting you?
The problems of task assignment, managment and tracking. Task estimations and effort analysis
Recommendations to others considering the product:
I recommend jira for everyone as it is user friendly and cost effective.
JIRA not just for Engineers
What do you like best about the product?
I like how we are able to track tickets and requests from a technical level. Assign people as watchers to track updates.
What do you dislike about the product?
The interface itself looks a bit like a chat interface.
What problems is the product solving and how is that benefiting you?
We are growing our communication across departments.
The perfect way to organize projects
What do you like best about the product?
Great for organizing projects in any team.
What do you dislike about the product?
Hard to get used to and the ease of use.
What problems is the product solving and how is that benefiting you?
we were able to organize projects per team and see the workflow of each project, as well as assign who each project belonged to.
Great way to track work
What do you like best about the product?
It’s very customisable, so you make the software work for you rather than you having to adapt to the software.
What do you dislike about the product?
When you add customer fields to a task they are added to side view which makes them difficult to see.
What problems is the product solving and how is that benefiting you?
Visualising project delivery so everyone is aware of a projects status and work in progress.
JIRA met the business needs but was not intuitive or user friendly
What do you like best about the product?
Ticket request form fields and set up is customizable to your team's needs and JIRA offers users a number of plug ins that will connect with other Atlassian tools, including Confluence (and coming soon they promise Trello). One can successfully get what they need accomplished, using tags, watching, and moving tickets. The customizable workflows are a great way to set the tool up for any work process and this helped us get up and running with our user request tickets quicker than I would have imagined when we started the process.
What do you dislike about the product?
The look and feel of the user interface is not intuitive or user friendly - I often find it confusing and the flow of navigating from one thing to the next, or back to a higher-level view of my project's status is clunky. I would like to see it be streamlined with more simplistic visuals and a clearer workflow. As well, when the custom form was built, I find the breaking up (and ability for anyone to edit) frustrating - it's very difficult to get a comprehensive view of what the request is at a glance.
What problems is the product solving and how is that benefiting you?
We used JIRA as a request intake platform, a system to track tickets after request, and to communicate with end users about the status and timeline of the work they requested. Organizationally, we moved to a different platform but it was a good change. We were able to successfully take in and track requests, set up our own workflow, and complete tickets.
Recommendations to others considering the product:
If enjoyment of UI and ease of flow through the daily use of the tool is less important (as it can be with some developers), JIRA is likely to meet your nneds.
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