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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,437 reviews
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    Information Services

Easy Navigation for Creating Tasks and Subtasks

  • January 14, 2026
  • Review provided by G2

What do you like best about the product?
Ease of navigation and creation tasks and sub tasks.
What do you dislike about the product?
in betweens it gets stuck for a period and takes time to refresh.
What problems is the product solving and how is that benefiting you?
project resource allocation, managements and tracking.


    Kasra G.

Powerful Ticket Management with Room for Improvement

  • January 14, 2026
  • Review provided by G2

What do you like best about the product?
I like linking tickets together in Jira. It's pretty good for breaking down activities into tickets, and it provides a versatile system to work with these chunks of work to a decent extent. I like the latest addition where you describe the search you want and its chat turns your description into a query.
What do you dislike about the product?
Many of the reports generate junk. The permission scheme is unnecessarily complicated. The initial setup is not the easiest and could improve.
What problems is the product solving and how is that benefiting you?
I use Jira for organizing tickets for Scrum or Kanban and scheduling. It lets me break down activities into tickets, providing a versatile system to handle chunks of work effectively.


    Financial Services

Excellent for Documentation and Project Tracking

  • January 13, 2026
  • Review provided by G2

What do you like best about the product?
Excellent for documenting the scope to be developed and monitoring the project
What do you dislike about the product?
Many cards could be moved automatically depending on the actions taken
What problems is the product solving and how is that benefiting you?
Helped reduce the lead time of projects and the correct prioritization of the backlog


    Yaragadda S.

The Best Platform for Issue Reporting and Resolution

  • January 13, 2026
  • Review provided by G2

What do you like best about the product?
The best place to report a issue and track it and get it resolved.
What do you dislike about the product?
There is nothing that i dislike about this platform.
What problems is the product solving and how is that benefiting you?
it is solving my major issue with the bug tracking.


    Hospital & Health Care

Efficient Client Interaction, Needs More AI and Mobile UI Improvements

  • January 13, 2026
  • Review provided by G2

What do you like best about the product?
I like how fast and easy Jira is to operate. It's very easy to connect with our clients and users, and we can track and resolve issues more quickly. I appreciate that different teams can collaborate on a single issue faster than using email, and media and documents can be shared more effectively. Setting up Jira was easy, with just a little help needed.
What do you dislike about the product?
I think board views can be more simple and more AI integration could be done in Jira. Also, the UI for mobile can be improved so that issues can be created more easily on the mobile app.
What problems is the product solving and how is that benefiting you?
I use Jira to interact with clients via tickets and manage workflows efficiently. It helps track and resolve issues faster by categorizing feedback effectively. Teams can collaborate in real-time, sharing media and docs without email, making it fast and easy to operate.


    Accounting

Efficient Task Management with User-Friendly UI

  • January 13, 2026
  • Review provided by G2

What do you like best about the product?
I like that Jira's UI is pretty simple to use and straightforward, which means it doesn't take much time to understand. It's very quick for me to access the project board, create tickets, and assign them to myself or others. I also like that I can tag tickets to different projects without impacting my productivity, and overall, it's pretty good.
What do you dislike about the product?
I like that Jira's UI is pretty simple to use and straightforward, which means it doesn't take much time to understand. It's very quick for me to access the project board, create tickets, and assign them to myself or others. I also like that I can tag tickets to different projects without impacting my productivity, and overall, it's pretty good.I like that Jira's UI is pretty simple to use and straightforward, which means it doesn't take much time to understand. It's very quick for me to access the project board, create tickets, and assign them to myself or others. I also like that I can tag tickets to different projects without impacting my productivity, and overall, it's pretty good.I like that Jira's UI is pretty simple to use and straightforward, which means it doesn't take much time to understand. It's very quick for me to access the project board, create tickets, and assign them to myself or others. I also like that I can tag tickets to different projects without impacting my productivity, and overall, it's pretty good.
What problems is the product solving and how is that benefiting you?
I'm able to break bigger tasks into smaller tasks and different types of tickets.


    Rajiv K.

Excellent for Team and Project Management

  • January 13, 2026
  • Review provided by G2

What do you like best about the product?
mostly used for managing the team as well as project over it to plan the sprints to know about the features as well as worked over the timeline so we can get to know when will be the task completed and we can create the work easily as well as managing and assigning the task and bugs tracking as well in it
What do you dislike about the product?
Nothing everything is good one more thing they can add is bulk addition of task via documentation
What problems is the product solving and how is that benefiting you?
It helps me to know how much time is taken to develop the features as well as doing about the bug tracking of it and moreover we can do the task easily as well as knowing about the project timelines and bandwidth of each team member vacant or filled so we can manage the team in efficient way with projects


    Simran T.

Effortless Sprint Planning and Project Management

  • January 13, 2026
  • Review provided by G2

What do you like best about the product?
I have used it for managing the product as well as sprint planning and moreover remainder for work which are still not closed yet and get to know about project planning and deadline about the work in it
What do you dislike about the product?
Nothing just an ai enhanced to read the documentation and plan the sprint otherwise easy to use and setup it
What problems is the product solving and how is that benefiting you?
To know which person bandwidth is lies on which tasks as well as work on the product as well as managing of tasks and project easily via it and we can decide our project timelines and bandwidth of team to know which person has done the task in how much time and bug tracking is quite easily and assignable to team members as well


    Banking

Essential Tool for Agile Teams from Start to Finish

  • January 12, 2026
  • Review provided by G2

What do you like best about the product?
This tool supports integration from the initial stages all the way through to the delivery phase of any product or project management life cycle. It is especially helpful for all team members who use Agile methodology in their workstreams.
What do you dislike about the product?
With Jira now integrated into cloud-based service providers such as Azure Jira, it has become necessary for resources to receive training in order to effectively use these new interfaces.
What problems is the product solving and how is that benefiting you?
I am not aware of any specific problems that Jira is addressing.


    Akshay G.

Essential Tool for Agile Project Management

  • January 12, 2026
  • Review provided by G2

What do you like best about the product?
In my experience, this tool is extremely effective for managing software development or related projects, especially when working within Agile or Scrum frameworks. Its main advantages are the ease with which you can create, organize, and assign tasks, along with its strong support for 'time-boxing' your work.
What do you dislike about the product?
In my opinion, this tool isn't ideal for waterfall methodologies, as it lacks features such as work breakdowns and Gantt charts. Additionally, it doesn't offer options to delete cards, generate instant sprint reports, or duplicate cards.
What problems is the product solving and how is that benefiting you?
In my experience, Jira addresses challenges such as disorganized projects, lack of progress clarity, and teams working in isolation by offering a centralized platform for issue tracking and agile project management, including Scrum and Kanban. Its customizable workflows help teams gain clear visibility into tasks, foster better collaboration, resolve bugs efficiently, and streamline processes.