Jira
AtlassianReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
7,419 reviews
from
External reviews are not included in the AWS star rating for the product.
Jira Brings Clarity, Discipline, and a Reliable Source of Truth
What do you like best about the product?
What I like most about Jira is the level of clarity it forces into your work. It doesn’t let tasks stay vague, you have to break things down, define ownership, and think in terms of progress, which actually improves how you approach problems, not just how you track them. Over time, it builds a kind of discipline in the way work is planned and executed. Within the Atlassian ecosystem, it also becomes a reliable source of truth, less about “where is this task?” and more about “everything is exactly where it should be,” which quietly reduces mental clutter.
What do you dislike about the product?
What I don’t like about Jira is that it can sometimes feel like I’m spending more time managing the tool than doing the actual work. The constant need to update statuses, add details, and keep everything perfectly structured can make simple tasks feel heavier than they really are.
That said, I don’t see this as a fault of the application itself. It feels more like a need to refine the use-case scenario and how the workflow is set up, so the process supports the work instead of adding extra overhead.
That said, I don’t see this as a fault of the application itself. It feels more like a need to refine the use-case scenario and how the workflow is set up, so the process supports the work instead of adding extra overhead.
What problems is the product solving and how is that benefiting you?
Jira solves the problem of unstructured and invisible work, where tasks get lost in chats, responsibilities are unclear, and progress is hard to track. It brings visibility by turning work into clearly defined items with owners, timelines, and status, so nothing slips through the cracks. It also creates accountability and a shared understanding within teams, especially in fast-moving environments. For me, this means less confusion, fewer follow-ups, and a clearer sense of direction, I always know what needs to be done, what’s in progress, and what’s blocked, without relying on constant communication.
Simplifies Project Tracking, but Jira-Style Boards Feel Missing in ServiceNow
What do you like best about the product?
Simplifies putting together projects and keeping on track with the project at hand
What do you dislike about the product?
I think that we use service now where you can essentially create cambands like Jira
What problems is the product solving and how is that benefiting you?
Helps keep on track with deadlines and knowing what is next within a project
Jira Excels at Issue Tracking and Project Visibility
What do you like best about the product?
Jira is the best tool for issue tracking and project visibility. The customizable workflows and clear sprint/board views make it easy to manage complex projects and keep teams aligned without losing detail.
What do you dislike about the product?
Integrations with other applications can improve.
What problems is the product solving and how is that benefiting you?
Structured project tracking and tasks breakdown with assignment to employees.
Structured Boards and Seamless Integrations for Scalable Project Tracking
What do you like best about the product?
Structured interface with boards (Scrum/Kanban) for clear task tracking
Integrates well with tools like Confluence, Bitbucket, Slack, and CI/CD tools
Handles large-scale projects with multiple users efficiently
Flexible pricing plans for small teams to enterprises
Extensive documentation and community support
Integrates well with tools like Confluence, Bitbucket, Slack, and CI/CD tools
Handles large-scale projects with multiple users efficiently
Flexible pricing plans for small teams to enterprises
Extensive documentation and community support
What do you dislike about the product?
Interface can feel complex and overwhelming for new users
Some integrations require plugins or additional setup
Can become slow with large projects or heavy customizations
Costs can increase with add-ons and scaling users
Some integrations require plugins or additional setup
Can become slow with large projects or heavy customizations
Costs can increase with add-ons and scaling users
What problems is the product solving and how is that benefiting you?
Organizes tasks, bugs, and user stories into structured boards (Scrum/Kanban)
Connects with development tools like Git, CI/CD pipelines, and collaboration tools
Tracks issues in real-time with status updates and notifications
Uses automation rules to handle repetitive tasks
Improves team efficiency by organizing and prioritizing work effectively
Connects with development tools like Git, CI/CD pipelines, and collaboration tools
Tracks issues in real-time with status updates and notifications
Uses automation rules to handle repetitive tasks
Improves team efficiency by organizing and prioritizing work effectively
Visual Ticket Pipeline and Strong Reporting, but Productivity Metrics Can Feel Misused
What do you like best about the product?
Tickets move along the pipeline in a visual way. Good reporting tool
What do you dislike about the product?
That in carta in companies they use Jira as a way to see your productivity in quantity instead of quaitt
What problems is the product solving and how is that benefiting you?
Visual representation of all the tasks and who is working on what
Easy task management and integrations, but UI changes and Rovo AI can frustrate
What do you like best about the product?
I like this project management tool. It’s easy to create tasks, assign them, and keep everything organized. I also love the new Rovo AI feature—it helps me write my stories in a more coherent way. The integrations are straightforward and easy to use as well. It’s been simple to connect it with Slack, Bitbucket, Prodpad, and my other tools.
What do you dislike about the product?
It can feel overly complex at times. The UI changed recently, and I’ve run into a lot of different issues since then. On top of that, the differences between team-managed and company-managed boards are huge, which makes it harder to switch between them or know what to expect.
Rovo can also be frustrating. I once spent over 30 minutes trying to get Rovo to make an update for me, only to check on Claude and realize that the update wasn’t actually possible in Jira yet.
Rovo can also be frustrating. I once spent over 30 minutes trying to get Rovo to make an update for me, only to check on Claude and realize that the update wasn’t actually possible in Jira yet.
What problems is the product solving and how is that benefiting you?
Project management and consolidation are what I use this for most. I like that I’m able to properly track development tasks and keep everything organized in one place.
Clear, Team-Wide Visibility and Structured Workflows in Jira
What do you like best about the product?
What I like best about Jira is how clearly it structures work, making priorities, progress, and ownership instantly visible across teams.
What do you dislike about the product?
Sometimes it can get a bit messy when there are lots of different projects and users to manage at the same time.
What problems is the product solving and how is that benefiting you?
Jira solves the problem of fragmented task tracking by centralizing requests, priorities, and timelines in one place, which helps me stay aligned with stakeholders, anticipate dependencies, and deliver projects more reliably.
Great Kanban Boards and Integrations, but Ticket Customization Is Tough
What do you like best about the product?
I like the Kanban boards and integrations with other apps
What do you dislike about the product?
It's so hard to customize tickets and not a great inbox for reviewing notifications.
What problems is the product solving and how is that benefiting you?
Engineering tickets and issues to resolve
Structured, Visible Project Management with Jira
What do you like best about the product?
It brings structure, visibility, and control to project management, making it easier to stay organized and keep track of what’s happening.
What do you dislike about the product?
Jira is a powerful tool, but it can feel complex and overwhelming for new users. Getting it set up and customized takes time, and the interface often comes across as cluttered—especially when you’re just trying to handle simple tasks.
What problems is the product solving and how is that benefiting you?
Jira helps address the problem of scattered work and limited visibility across projects by bringing everything into one place. It centralizes task tracking, bug reporting, and team collaboration, which makes it easier for me to stay aligned with what’s happening. The biggest benefit is having clear visibility into progress, priorities, and ownership, so coordination and accountability improve. It also makes sprint planning smoother and helps me track deadlines more effectively, which ultimately boosts productivity and reduces miscommunication within the team.
Jira’s Enormous Configurability Powers Our Daily Development
What do you like best about the product?
We use Jira daily and rely on it for our main software development activities. All of our engineering department uses it every day, so without it. the business would stop. I like enormous configurability of Jira that basically allows us to suit it to every possible need.
What do you dislike about the product?
Sometimes that advanced configurability can become a downside, because it will require time and effort to find and do what you need.
What problems is the product solving and how is that benefiting you?
Software development mainly. Then documentation and process improvement. We also use Service Desk.
showing 41 - 50