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Jira

Atlassian

Reviews from AWS customer

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7,259 reviews
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    aditya t.

Powerful Project Management with Agile Boards, But Can Be Slow and Complex for Beginners

  • October 18, 2025
  • Review provided by G2

What do you like best about the product?
Jira A powerful and Professional Project Management tool .Every task in Jira is assigned a task such as Creating A login Page or Bug Fixing A bug You clearly see your assigned task what need to be done by when what priority needs to be given. jira is also a bug tracking tool. I really Like Agile Boards They make Sprint Planning and backlog management easy. and jira is the best best tool to make a project successful and keep track of it.
What do you dislike about the product?
From My Experience , Jira 's Loading speed can be slow for very large projects or with a lot data. and A bit Complex for Beginners it take time to understand the interface the first time you try it .and Jira is High Cost Tool.
What problems is the product solving and how is that benefiting you?
Jira Provides a powerful bug Tracking system for each bug . Whatever issues are coming in my project and whatever is the current status of the my project,i will see that on Jira and whatever Problem has occurred will come in front of me and i can solve them through jira.


    Caleb G.

Efficient Ticket Management and Performance Tracking—A Technician’s Dream

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
As an IT technician, I am able to view my tickets, update users on their progress, and resolve them once completed. I can also attach image evidence when necessary. Additionally, I have access to my overall performance metrics, as well as both pending and past tickets, which helps me stay organized and manage my work effectively.
What do you dislike about the product?
Nothing as per now. The workflows are perfect.
What problems is the product solving and how is that benefiting you?
Tracking clients issues from all over the country while adhering to sla's


    Rohini P.

Jira Made Product Mapping Easy and Efficient for Our Team

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
Jira helped define and ensure the product map was aligned and the needs were completed on time. It was easy to use and implement as we did not need to download anything. Our team was able to use it without issue and used on a daily basis to define the product.
What do you dislike about the product?
I did not find anything wrong with Jira, I enjoyed using it.
What problems is the product solving and how is that benefiting you?
Jira helped us not only manage the product, though we were able to report bugs and assign it to the lead developer allowing for it to be completed and pushed rather quickly.


    Savad I.

Great Features and UI for Power Users, but Pricing Not SMB-Friendly

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
Jira is having powerful features in ticket assignment rules and the ui is very friendly for power users
What do you dislike about the product?
Pricing is not okay for small and medium businesses
What problems is the product solving and how is that benefiting you?
It help manage issues and track the time spent


    Netra S.

Jira Keeps Our Big Data Projects Organized and On Track

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
we use Jira for project management in our company, it helps me and my team to keep work organized while working on big data pipelines and development projects. i can create tasks, track progress and see exactly what everyone is working on. the workflow customization is best, for bug tracking and features development. notifications and dashboards are great to remind meeting. i think its every company use Jira because its a great tool. i love the feature of GitHub integration for version control and linking commits to task. and also BigQuery integration is great.
What do you dislike about the product?
There are no issues in Jira but yeah sometimes, when there is a large number of issues or boards are there, it get lil bit slow.
What problems is the product solving and how is that benefiting you?
the Major problem is solve it the project management. managing multiple parallel tasks in a big data environment. without it , tracking who is working on which ETL pipelines or deployment would be messy. now our team lead assign tasks, set deadlines and quickly identify blockers. it has improved our productivity and transparency, making collaboration across the data engineering team much easier. at the end of the day, jira is an essential tool for any Big Data developers or engineer,.


    Livia P.

Jira Software: Powerful Agile Management, but Complex and Overwhelming for Smaller Teams

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
Jira Software delivers powerful agile project management with customisable workflows, sprint planning, and real-time dashboards that keep teams aligned and productive. Its seamless integrations with development tools and flexible automation capabilities make it the go-to platform for teams looking to ship faster while maintaining full visibility across stakeholders. Can't imagine working without it!
What do you dislike about the product?
Jira Software can feel overwhelming with its steep learning curve and complex configuration options that often require administrator expertise to set up properly. The interface feels cluttered and slow, notifications can be excessive, and smaller teams may find themselves wrestling with unnecessary complexity when simpler tools would suffice.
What problems is the product solving and how is that benefiting you?
ira solves the critical problem of keeping cross-functional teams aligned on priorities and progress throughout the development lifecycle. As a BA/Product Manager, it benefits me by providing a single source of truth for requirements, user stories, and acceptance criteria that developers can reference directly, eliminating miscommunication. The transparency into sprint progress, blockers, and velocity helps me make data-driven decisions about scope and timelines, while the ability to link stories to epics and track dependencies ensures I can communicate realistic roadmaps to stakeholders. Custom fields and workflows let me capture the specific business context each feature needs, and the reporting dashboards give me instant answers when executives ask about delivery status—no more scrambling through emails or spreadsheets to understand what's actually getting built and when.


    Information Technology and Services

Jira: Excellent for Issue Tracking and Project Management

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
Jira is very exceptional Project Management tool, efficently use to create issues such as epic ,Story,Bug ,Task helping the various kind of persons including developers and testers,
I am a QA Engineer ,so definitely I use this to create tickets ,
like bugs my favourite kind of issue.
Tracking everything
Customer support is easily available and the flow of tickets is very easy to maintain
What do you dislike about the product?
Performance can be improved as sometimes its down and we need to create tickets as soon as possible
What problems is the product solving and how is that benefiting you?
Its Solving time to manually write test cases in excel and execute.
Its tracking the overall execution and pending tasks and tickets
Its helping in improving project quality and product quality


    Raunak K.

Highly Customizable Jira Makes Complex Project Tracking Easy

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
What I appreciate most about Jira is its high level of customization. You can adjust nearly every aspect to suit your team's specific requirements, from workflows and issue types to dashboards. It's particularly effective for staying organized, especially as projects become more complex, such as when working with Agile methodologies.
What do you dislike about the product?
What I dislike about Jira is that it can feel overly complicated, especially when you're just getting started.
What problems is the product solving and how is that benefiting you?
Jira addresses the challenge of managing complex projects while ensuring that teams stay coordinated. By bringing together all tasks, bugs, and user stories in a single location, it helps prevent important details from being overlooked.


    Anil P.

Keeps Projects Organized and Teams Aligned

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
Jira makes it really easy to keep track of what’s happening across different projects. I like how organized everything feels once you get the hang of it — tasks, sprints, and workflows all stay in sync. The best part for me is the flexibility: you can customize boards, set up automation rules, and integrate it with tools like Confluence or Slack. It keeps everyone on the same page, which really helps our team move faster and stay aligned.
What do you dislike about the product?
There’s definitely a bit of a learning curve at first. The interface can feel overwhelming when you’re new, and setting up workflows or permissions sometimes takes longer than expected. It would be great if Jira simplified some of the setup steps or made reporting a bit more intuitive. But once you get comfortable, it’s a powerful tool that’s hard to replace.
What problems is the product solving and how is that benefiting you?
Jira helps our team stay organized by keeping all tasks, bugs, and project updates in one place. Before using it, we struggled with scattered communication and missed deadlines. Now, everything — from sprint planning to issue tracking — happens in a structured way. The ability to assign tasks, set priorities, and visualize progress on boards makes teamwork much smoother. It also gives managers clear visibility into workloads and timelines, which helps us plan better and deliver projects on time. Overall, Jira has brought a lot more clarity, accountability, and efficiency to our workflow.


    J A.

Jira: Effective Issue Tracking and Agile Management for Software Teams

  • October 17, 2025
  • Review provided by G2

What do you like best about the product?
Jira is use full issue tracking for task and bug, agile project management tool. It also offers advanced features for software teams,
What do you dislike about the product?
Jira main disadvantage includes its steep learning curve and complex interface
What problems is the product solving and how is that benefiting you?
Jira provide benefits like enhanced issue tracking, customization and support for agile methodology.
Helping teams plan, track, and manage projects more effectively