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Jira

Atlassian

Reviews from AWS customer

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7,259 reviews
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    Sarayu B.

Powerful Project Management Tool

  • October 14, 2025
  • Review provided by G2

What do you like best about the product?
This is the best tool available in its category on the market. Although the initial learning curve is somewhat steep, once you become familiar with it, you'll find it both helpful and easy to use. It's an excellent choice for team collaboration and project management. I especially appreciate how it can track multiple project metrics and task assignments. It has truly become an essential part of my daily work.
What do you dislike about the product?
As a first-time user, I found the initial learning curve to be rather steep. The pricing appears to reflect a balance between cost and the features offered. However, one issue I encountered was that the system can become noticeably slower when many users are active at once. Another significant drawback, in my view, is the absence of an automated refresh feature, which complicates things when multiple users are updating the same item simultaneously. Managing JIRA effectively also requires additional resources.
What problems is the product solving and how is that benefiting you?
Managing workloads is much simpler with JIRA. I appreciate all the features it offers in this area, such as task assignment, labeling for better categorization, splitting teams, prioritizing bugs, tracking due dates, and linking multiple issues, among others. The list of helpful tools seems endless. JIRA truly proves invaluable for cross-functional projects that involve heavy workloads. Another major advantage for project management is the way it provides various customizable boards tailored to each team's planning and tracking needs. Additionally, it includes several configurable automations that help eliminate repetitive tasks, like automatically updating ticket statuses when subtasks are changed or closed.


    Anamika K.

An important tool for agile project management

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
Jira is an essential tool I use daily for tracking backlogs in my ongoing projects. The Kanban board in Jira is very useful as it gives an overall view of the current status of the project by displaying no of tasks in backlog ,development and testing state. I like the fact that timely emails are sent whenever there is a change in the ticket like if some user has added comments or updated the description of the ticket . Jira also allows to assign tickets to member of your team and they automatically receive an email notification as soon as it is assigned to them which reduces a lot of effort in manual follow-up with individual team members
What do you dislike about the product?
Jira is extremely useful and I have not noticed any issues with Jira and has all the features I require to manage my project efficiently.
What problems is the product solving and how is that benefiting you?
Whenever a new project is assigned to my development team ,Jira is used to create subtasks for the entire project in the form of stories and is then assigned to multiple team members.Jira helps to systematically breakdown a complex project into subtasks and also very useful for tracking project status .


    Patel n.

Mastering workflow with Jira

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
Jira enables teams to design custom workflows, statuses, and issue types that accurately represent their specific processes. Its built-in support for Kanban and Scrum boards, along with features such as backlogs, sprints, and burndown charts, makes it a great choice for teams practicing agile methodologies. Additionally, Jira integrates smoothly with Confluence, Bitbucket, Trello, and other popular tools, making it a key component of a robust and flexible ecosystem.
What do you dislike about the product?
When a Jira project lacks clear guidelines and proper governance, it can quickly become overwhelmed by too many issue types and abandoned boards. This clutter makes effective management much more challenging.
What problems is the product solving and how is that benefiting you?
Jira remains the gold standard for software and project management teams that need an issue tracking system which is both rapidly customizable and highly scalable.


    Abhishek J.

Best software to manage everyday tasks

  • October 12, 2025
  • Review provided by G2

What do you like best about the product?
We can easily checkwhat are the action items assigned to our name and we can provide the resolution and even track the current status of the task
What do you dislike about the product?
There is not much to dislike about the jira as now we can itegrate it with AI as well.
What problems is the product solving and how is that benefiting you?
We can easily track the status of the task in the jira and other user can also check the status


    Davide C.

Robust project management tool for agile teams

  • October 12, 2025
  • Review provided by G2

What do you like best about the product?
Jira is a powerful and highly customizable tool for managing agile projects. It provides full visibility of tasks, priorities, and progress across teams.
The board views (Scrum and Kanban) are intuitive and flexible, and the reporting features — like velocity charts and burndown reports — make it easy to track performance over time.
Jira integrates seamlessly with tools such as Confluence, Miro, Slack, and GitHub, which keeps development, documentation, and communication all connected in one ecosystem.
What do you dislike about the product?
The initial setup and configuration can be complex, especially for new users unfamiliar with agile methodologies.
Workflows, permissions, and automation rules offer great flexibility but can quickly become complicated to maintain.
Performance can slow down with large projects or heavy use of plugins, and sometimes UI navigation feels cluttered.
Finally, the learning curve is steeper for non-technical users compared to simpler task management tools.
What problems is the product solving and how is that benefiting you?
Jira provides a single source of truth for managing projects, product roadmaps, and development workflows.
It helps our teams stay aligned by clearly defining tasks, priorities, and timelines across multiple projects. Before using Jira, we relied on spreadsheets and emails, which made tracking progress and accountability difficult.

Now, every issue, sprint, and release is visible in real time, allowing us to identify bottlenecks quickly and keep projects on schedule. The reporting dashboards offer valuable insights into team performance and workload balance, helping us make better decisions.

For product management, Jira connects strategy with execution, linking epics, user stories, and releases to overall business goals. This has improved collaboration between product, development, and QA teams, and significantly increased delivery predictability and transparency.


    Sahil S.

What I Think of JIRA

  • October 11, 2025
  • Review provided by G2

What do you like best about the product?
The thing which i like the most is the CUSTOM WORKFLOW , we can easily set-up our custom work flow. Also the other thing i like is the dashboard and reports which saves so much of time. Is frequently used and can easily track who is working on which tickets.
What do you dislike about the product?
Although it is best suited for regular users, beginners may find it a bit confusing at first.
What problems is the product solving and how is that benefiting you?
For managers, it can be quite challenging to keep track of projects. This tool simplifies their work and gives them better visibility into project progress. Previously, there was a lack of coordination among teams, as it was unclear who was working on what. Now, team coordination has become much easier, saving valuable time. Everyone can see which tickets each person is handling, which helps ensure tasks are completed before deadlines. Overall, it plays a significant role in keeping the team on track so they can meet their deadlines..!!


    Manju S.

Best for different project development phase management

  • October 11, 2025
  • Review provided by G2

What do you like best about the product?
Jira has a robust flexibility features for managing bugs,complex projects and tasks. For big organisations jira is very useful for their team to handle big projects multiple phases easily with their project development team.
What do you dislike about the product?
To use additional premium features of Jira we need to purchase at some cost.
What problems is the product solving and how is that benefiting you?
Jira is highly scalable for complex projects in big organisation. Gives automation tools stream line to repeated task in project. Jira is highly customisable according to different project scenarios with development team requirements to deliver successfull project in big organisation.


    Upendra Kumar S.

Jira: The Amazing tool for Streamlined Project and Issue Management

  • October 10, 2025
  • Review provided by G2

What do you like best about the product?
There are lot of features which I like about Jira are:

1. Easy to track tasks, bugs, and project progress in one place.

2. Customizable workflows that fit perfectly with our agile process.

3. Powerful integration with tools like Confluence, Bitbucket, and Slack.

4. Dashboards and reports give a clear real-time view of project status.

5. Helps improve team collaboration and accountability.

6. Great for sprint planning and managing backlogs effectively.

7. Makes communication between Dev, QA, and management smoother.
What do you dislike about the product?
Jira is so amazing, there are a few areas that could be improved in Jira:

1. Takes time to get used to for new users.

2. Sometimes performance slows down with large projects.

3. Too many configuration options can get confusing.

4. Mobile app experience could be smoother.
What problems is the product solving and how is that benefiting you?
Jira basically helps me streamline the entire Project Management process by providing everything in one place:

1. Helps us manage and track project tasks, bugs, and sprints in one place.

2. Improves team visibility, everyone knows who’s working on what task.

3. Keeps our agile development process well structured and transparent.

4. Makes collaboration easier between development, QA, and product teams.

5. Automation reduces manual follow-ups and repetitive work.

6. Reporting and dashboards help in quick decision making.

7. Keeps projects on track and ensures timely delivery.

8. Great for maintaining accountability and productivity across teams.


    Marcio S.

Ease of control

  • October 10, 2025
  • Review provided by G2

What do you like best about the product?
Have control of the tasks well explained.
What do you dislike about the product?
Do not force the user to write a specific number of words
What problems is the product solving and how is that benefiting you?
I can define and meet day-to-day demands with ease.


    Sanjay C.

A reliable tool for managing projects efficiently

  • October 10, 2025
  • Review provided by G2

What do you like best about the product?
Jira makes project tracking super organised and easy to manage. Once set up its smooth to use and integrates well with other tools. The number of features it offers for task management, sprint, planning and reporting is impressive. It might take a bit to implement intially but after that it becomes part of daily workflow. I use it frequently it gives in customising workflows really stands out. Customer support is also responsive when needed.
What do you dislike about the product?
The setup and initial configuration can feel overwhelming especially for new users. The interface sometimes feels bit cluttered and small teams might find it too complex for simple project. Also pricing can get high as you scale.
What problems is the product solving and how is that benefiting you?
Jira helps streamline project management by keeping tasks, bugs and progress it one place. It improves team collaboration makes tracking work easier and ensures deadlines are met efficiently