Jira
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User-Friendly, Effective for Project Tracking and management
What do you like best about the product?
I appreciate Jira's user-friendly interface, making it easy to make and manage projects. The customization options and readily available tools on the homepage simplify project setup and management. I find the task management features most useful, allowing for easy task tracking, assignment, and project reporting, which really helps in managing student projects.
What do you dislike about the product?
I don't dislike anything
What problems is the product solving and how is that benefiting you?
I use Jira for project management, tracking student projects, and resource sharing, which helps me manage reports effectively. The user-friendly interface and task management features streamline my processes.
Very Organized
What do you like best about the product?
This tool makes it very simple to organize a list of to-do items and monitor their progress, which is especially helpful when your work involves managing multiple tasks within a specific project.
What do you dislike about the product?
I have yet to encounter something about Jira that i do not like
What problems is the product solving and how is that benefiting you?
Difficulty of using in some areas at first but they have added features that make it super easy even for beginners.
Jira:Powerful tool if you know how to use it.
What do you like best about the product?
Jira is used for reporting bugs, which makes it easier to track issues within the team for every member. Project managers can also quickly grasp the status of the project. Another important advantage is that you can expand its functionality by integrating it with Atlassian's suite of products, such as Service Desk and Confluence, which offer excellent integration.
What do you dislike about the product?
What I dislike most about Jira is its steep learning curve. Additionally, the abundance of tabs, menus, and buttons can make it challenging for new users to navigate and manage the platform. Not User friendly platform!
What problems is the product solving and how is that benefiting you?
Jira helps our team stay organized by bringing together all our bugs, backlogs, gols and calendars in a single location. I am able to create tasks, assign them to team members, and monitor the progress of each task.
Unavoidable project management tool
What do you like best about the product?
Very comprehensive tool which is quite popular with engineer teams
What do you dislike about the product?
It's not the most user friendly, gets cumbersome to use
What problems is the product solving and how is that benefiting you?
Jira is the tool we all use in the product, engineering and design teams to plan and align the team on the plan
Efficient tool for managing projects and tracking progress
What do you like best about the product?
Jira makes it incredibly easy to organize, track, and prioritize work across teams. The workflow customization, automation, and sprint management features help keep projects on track and transparent. Its integration with tools like Confluence, Slack, and GitHub makes collaboration seamless and efficient.
What do you dislike about the product?
The interface can feel cluttered and overwhelming for new users. Setting up workflows or automation rules sometimes requires extra learning or admin rights. Performance can also lag slightly when handling large projects with many boards and issues.
What problems is the product solving and how is that benefiting you?
Jira helps streamline cross-functional collaboration between product, engineering, and QA teams. It centralizes all tasks, bugs, and feature requests in one place, reducing communication gaps and improving delivery timelines. Custom workflows and automation save time on repetitive updates, while dashboards provide clear visibility into sprint progress and blockers. Overall, it improves accountability and team productivity.
Keeps our security and engineering work on track, at scale
What do you like best about the product?
We use Jira Software Cloud daily across security operations and engineering. The biggest win is how closely we can mirror our process: custom workflows, fields, and components for incident response, detection engineering, and platform hardening.
A few specifics from our setup:
Boards & sprints: We run two-week sprints for detection engineering and a Kanban board for SOC ops.
Integrations: GitHub/GitLab PRs auto-transition issues (e.g., “In Progress” → “Ready for Review” → “Done”). Confluence pages (runbooks, RCAs) are linked to tickets. Slack notifies owners on status changes.
Dashboards & JQL: We’ve built dashboards for leadership—open items by severity, MITRE ATT&CK tactic, SLA risk, and age—using saved filters/JQL.
Traceability: From a Jira story to the code commit and the Confluence runbook, everything is in one place, which makes audits and post-incident reviews much easier.
A few specifics from our setup:
Boards & sprints: We run two-week sprints for detection engineering and a Kanban board for SOC ops.
Integrations: GitHub/GitLab PRs auto-transition issues (e.g., “In Progress” → “Ready for Review” → “Done”). Confluence pages (runbooks, RCAs) are linked to tickets. Slack notifies owners on status changes.
Dashboards & JQL: We’ve built dashboards for leadership—open items by severity, MITRE ATT&CK tactic, SLA risk, and age—using saved filters/JQL.
Traceability: From a Jira story to the code commit and the Confluence runbook, everything is in one place, which makes audits and post-incident reviews much easier.
What do you dislike about the product?
Jira’s power comes with complexity. New users can feel overwhelmed by screens, field schemes, and permissions. Large boards can slow down and cross-project reporting often needs premium features or marketplace apps. Automations are great, but they’re brittle if someone tweaks a workflow/field. The mobile experience is fine for quick updates but not great for heavy triage.
What problems is the product solving and how is that benefiting you?
Before Jira, we had scattered tasks across spreadsheets, chats, and email. Now we have a single source of truth:
Operational visibility: Every ticket has an owner, status, SLA, and context (logs, PRs, runbooks).
Fewer handoff misses: Incident follow-ups move from “Detection” to “Fix” to “Validation” with clear transitions and automations tied to PRs.
Faster reporting: Dashboards let managers see blockers and timelines without another meeting.
Compliance/audit readiness: The linkage between tickets, code, and documentation provides a clean audit trail.
Net result: smoother coordination between SOC, engineering, and product, fewer status pings, and more predictable delivery.
Operational visibility: Every ticket has an owner, status, SLA, and context (logs, PRs, runbooks).
Fewer handoff misses: Incident follow-ups move from “Detection” to “Fix” to “Validation” with clear transitions and automations tied to PRs.
Faster reporting: Dashboards let managers see blockers and timelines without another meeting.
Compliance/audit readiness: The linkage between tickets, code, and documentation provides a clean audit trail.
Net result: smoother coordination between SOC, engineering, and product, fewer status pings, and more predictable delivery.
JIRA makes tracking my team's work effortless and backend reporting extremely efficient
What do you like best about the product?
I like the option for my team to track tickets for incoming queue volume of our customer support channels. Once everyone is trained, the tool is very easy to use and track daily activities. JIRA integrated with our work software seamlessly. Our customer support teams use the tool daily to track ticket work and solve customer facing problems. They are able to create solutions using JIRA's components and labels and track everything for data reporting to our analytics teams. The teamwork aspect of JIRA also makes collaborating with my team on one project seamless, and we are able to stay in the loop on updates.
What do you dislike about the product?
My only dislike about JIRA is that it's not user friendly at first. It takes time to learn the tool and how it operates. It can be confusing trying to navigate the UI and know where or how to search for keywords to pin a specific subject down.
What problems is the product solving and how is that benefiting you?
Tracking customer support tickets, tracking software bug tickets. This benefits our support and engineering teams greatly as it provides an all in one solution
The best project management tool that I have use, period!
What do you like best about the product?
It's easy to use, it can integrate with GitHub and butbucket and finally I can create as many reports as I need with ease
What do you dislike about the product?
The price is a bit high and you should be a power user because is not for small projects
What problems is the product solving and how is that benefiting you?
It tells me the status of my projects with ease and speed, because it can be really difficult to know where you are when a project is too big
Jira: powerful tool for project tracking and collaboration
What do you like best about the product?
The upsides of jira is it's flexibility and customisation. The integration with bitbucket , confluence, gitlab and slack makes collaboration seamless.
What do you dislike about the product?
The learning curve can be steep for new users especially with complex workflows. Sometimes jira is a bit slow for larger projects and managing permissions can get tricky.
What problems is the product solving and how is that benefiting you?
Jira keeps out team organized and transparent. We use it daily for sprint planning, tracking stories , blockers and release management.
The best customer issue tracker
What do you like best about the product?
I work on Jira tickets as part of my support job and I found all of the communication in single place. Whether it is assigned to me or any other agent. I can also easily move the tickets to different if needed without missing anything.
The best part is that I can integrate my Slack account for instant notifications.
The best part is that I can integrate my Slack account for instant notifications.
What do you dislike about the product?
The spell correction feature is not available in JIRA.
What problems is the product solving and how is that benefiting you?
The current problem if we do not use JIRA then there will be no visibility between engineering and support engineers. Jira makes jobs easy to set priorities, SLA and ensure the problem is resolved making customer experience great.
Hence using Jira is great and significantly impact day to day job in positive way.
Hence using Jira is great and significantly impact day to day job in positive way.
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