Jira
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An Account Manager's Perspective: easy to use
What do you like best about the product?
I use Jira as an Account Manager - which means that I do not have reason to go into Jira often unless I need to track the work being done between support and engineering. It is easy to use and understand, even without any training.
What do you dislike about the product?
Jira's UI is still a bit recondite and is not exactly intuitive.
What problems is the product solving and how is that benefiting you?
Track our team's collaboration on a specific project or task.
It's probably the best Agile project management software I have used so far
What do you like best about the product?
The SCRUM board is great, it helps me see very clearly every single day what I need to work on this sprint.
What do you dislike about the product?
Sometimes, the JIRA site can be very slow and seems to have some issues with the backend.
What problems is the product solving and how is that benefiting you?
Help us properly plan our team's priorities and tickets so that the right things actually get done.
Good tool for issue tracking solution and project management
What do you like best about the product?
Multiple projects, each project could have different workflows.
Best suited for agile scrum
Create issues in projects as requirements, track the issues through the workflow, raise bugs assign to the issues(requirements) and track till closure. Link issues and bugs.
Measure the velocity of the work done by the team. Assign issues, bugs to team members.
Create dashboard to get a view of the project status.
Best suited for agile scrum
Create issues in projects as requirements, track the issues through the workflow, raise bugs assign to the issues(requirements) and track till closure. Link issues and bugs.
Measure the velocity of the work done by the team. Assign issues, bugs to team members.
Create dashboard to get a view of the project status.
What do you dislike about the product?
This is a fantastic tool and I would recommend all agile project teams to use it. There is a good support available from the Atlassian who manages this tool. If you recommend any new updates to tool, depending on how many user want it, Atlassian could implement it.
What problems is the product solving and how is that benefiting you?
We need a tool to track 100s of high level requirements, break it down into smaller chunks - user stories and assign it to each team member to work on the user stories. Essentially this tool has helped in task breakdown for the team and everyone in the team knows what to work on.
Used daily
What do you like best about the product?
Custom queries to prioritize work load..
What do you dislike about the product?
A bit of a learning curve to customize but once setup works well
What problems is the product solving and how is that benefiting you?
Processing work tickets
Excellent product for tracking software projects
What do you like best about the product?
It's a great tool to manage issues for software development projects. It's easy to get started, and gives you flexibility in how you want to present data. The plugins for agile development are very useful and there are a myriad of plugins for almost anything you can think of that extends the core JIRA capabilities.
What do you dislike about the product?
Although it can be easy to get started, it is difficult to master. There are many options, and plugins such as Portfolio can be hard to use. In addition, before choosing the hosted SaaS version, be aware of the limitations of plugins. Some plugins are not available on the hosted version and you don't want to be surprised.
Installation of the on-premise version is very straightforward on a Windows install, but a Linux install had some really weird anomalies that took multiple support tickets to resolve.
Installation of the on-premise version is very straightforward on a Windows install, but a Linux install had some really weird anomalies that took multiple support tickets to resolve.
What problems is the product solving and how is that benefiting you?
We needed a tool to easily and quickly capture issues and activities for our software development projects. JIRA was well adapted to do this, and we have even adopted it for professional services projects as well. It is very flexible with the plugins that you can get. We use a number of plugins such as Tempo and Portfolio that extend the functionality to a very large degree. So now JIRA also lets us keep track of time and resources and manage them appropriately.
Recommendations to others considering the product:
Before choosing the hosted SaaS version, be aware of the limitations of plugins. Some plugins are not available on the hosted version and you don't want to be surprised. Some examples of plugins that aren't available on the hosted version are most billing and invoicing plugins. The on-premise version also gives a you a lot more flexibility in integrations so keep that in mind.
With the on-premise version however, you need to consider that you'll need someone to administer the platform itself.
With the on-premise version however, you need to consider that you'll need someone to administer the platform itself.
Best. Project. Management. Software. Ever.
What do you like best about the product?
I love that tasks can be assigned around and that there are really no limitations. Whether it is for QA or it is for regular tasks like data entry, JIRA allows all of it. Best thing are the sprints. It's kind of an achievement hunter kind of feel so, it's almost like gamification of tasks.
What do you dislike about the product?
Not much that I dislike right now. Jira is really interactive and intuitive.
What problems is the product solving and how is that benefiting you?
Keep track of all the different projects and directions we currently pursue. Also this helps us with QA on our platform. We are able to track bugs, report them so the engineering team can fix. After that, the reporter would move the bug to complete and we would move on to the next problem.
Recommendations to others considering the product:
Just do it. It is almost an industry standard program. Pay the money for it, it's amazing software.
Great Tool for Service Desk
What do you like best about the product?
JIRA is one of the best tools for building out project boards and managing service desks. It's extremely easy to keep track of a project, assign tasks, and create new projects.
What do you dislike about the product?
It's a little hard to navigate when first using. There's a medium to heavy learning curve for managing the software as well
What problems is the product solving and how is that benefiting you?
Easy to use service desk that allows us to connect and work with our employees easily.
Easily manage tasks, issues, bugs and everything else in one place
What do you like best about the product?
There are several things that makes Jira stand out. First of all it allows us to centrally manage everything: tasks, issues, bugs, stories and so on. Secondly it integrates very nicely with other tools from BitBucket as well as other vendors. There is large community around it and a wide variety of plugins are available.
What do you dislike about the product?
The biggest disadvantage of Jira is probably the way it looks. I think it will be fair if I say it isn't beautiful and looks like something from previous decade.
What problems is the product solving and how is that benefiting you?
The biggest benefit probably is the visibility and reporting capabilities that Jira gives us. It helps our IT management get overall picture of the projects that we have.
Recommendations to others considering the product:
The most important recommendation probably is to plan in advance how you are going to use Jira and configure it accordingly. Jira allows you to customize workflow to build very complex interactions so make sure that you set up it according to your needs and don't over complicate it.
JIRA is the Fire in my Mixtape!
What do you like best about the product?
Being able to have an interconnected system that business folks are able to use.
What do you dislike about the product?
Sometimes required fields are not relevant and hard to determine if it is really needed or not.
What problems is the product solving and how is that benefiting you?
Being able to track and report on the bugs that have been resolved is a powerful way for my team to provide visibility into what they have been working on. By using JIRA we are able to reduce the amount of bickering in emails and have solid tracability into our normal business processes.
Great Defect Tracking tool
What do you like best about the product?
Pretty straight forward process to configure pages. Easy UI for logging any enhancements or Defects.
What do you dislike about the product?
The dashboard is not as informative as its supposed to be.. There are certain work items that I created and have updates on it such as comments and status; the dashboard does not displays those.
What problems is the product solving and how is that benefiting you?
Assigning the defects and passing along the issues to respective person makes it easy to solve escalated items.
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