Jira
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New-ish user
What do you like best about the product?
It's simple, nothing fancy. No bells and whistles but it does exactly what we need it to. Easy to use between departments, great notification processes and customization available.
What do you dislike about the product?
It can be challenging to navigate and slow occasionally. I understand we've got tons of content working in the same account but it would be nice if it didnt take so long to load tickets.
Sometimes I just want to find a ticket within a project that I'm ALWAYS searching and it resets to search everything. Small issue but big time suck when you're looking all day!
Would like the ability to customize the view of tickets more--What I want to see isn't at the top (above the fold).
Sometimes I just want to find a ticket within a project that I'm ALWAYS searching and it resets to search everything. Small issue but big time suck when you're looking all day!
Would like the ability to customize the view of tickets more--What I want to see isn't at the top (above the fold).
What problems is the product solving and how is that benefiting you?
Tracking between departments-- from customer facing up to product teams.
Recommendations to others considering the product:
Choose it. There's no other program that meets the same quality level.
Fantastic, efficient ticket tracking system
What do you like best about the product?
-Divide tickets into projects, tasks, etc.
-Assign to individual users (or automate the assigning process)
-Create customized labels or tags to easily group tickets together
-Ticket priority allows users to manage many incoming tickets
-Agile boards are SUPER helpful in managing an individual's or a team's backlog of tickets
-Comment functionality allows users to draw in other users when necessary (love this)
-Easy, in-comment editor tools (like bold text, italics, tables, etc.)
-Link tickets to other tickets; create "epics" with several sub-task tickets
-"Watch" issues that are important to you
-Easily customizable dashboard where you can view tickets that mater to you
-Integrates with many other softwares (TestRail, ZenDesk, etc.)
-Assign to individual users (or automate the assigning process)
-Create customized labels or tags to easily group tickets together
-Ticket priority allows users to manage many incoming tickets
-Agile boards are SUPER helpful in managing an individual's or a team's backlog of tickets
-Comment functionality allows users to draw in other users when necessary (love this)
-Easy, in-comment editor tools (like bold text, italics, tables, etc.)
-Link tickets to other tickets; create "epics" with several sub-task tickets
-"Watch" issues that are important to you
-Easily customizable dashboard where you can view tickets that mater to you
-Integrates with many other softwares (TestRail, ZenDesk, etc.)
What do you dislike about the product?
-A few additional search filters would be great (e.g. determine WHERE in the ticket a keyword should be searched for - description, title, comments, etc.)
What problems is the product solving and how is that benefiting you?
-As a software company, we use JIRA to track tickets for bugs, feature requests, and other work that needs to be done in our product. It allows us to be VERY efficient in developing and improving our product and searching for past tickets.
-It is VERY easy to train new users to use JIRA.
-Easily toggle between JIRA and Confluence.
-It is VERY easy to train new users to use JIRA.
-Easily toggle between JIRA and Confluence.
Recommendations to others considering the product:
-Make sure to learn about all of the advanced features available to you. Don't simply use JIRA for its bare bones functionality. Take advantage of labels, project and type classifications, status workflows, automation, the comment functionality, JIRA capture chrome extension, etc.
Customizable and organized central database for recorded issues
What do you like best about the product?
I like the searching and filtering capabilities that allow you to browse and track all issues entered into the Jira ticketing system. Entering a ticket is very simple and user friendly. The ability to customize the required data fields is useful as it allows us to collect all important data upfront. Jira is a great resource that allows our organization to track all past issues and access them whenever necessary.
What do you dislike about the product?
I dislike the redundant notifications that are automatically sent when a ticket moves in status. The system should have an option to only trigger an alert when the user needs to take action on the ticket. Otherwise, you receive 10 or so emails when a ticket is simply moved from one status to another.
What problems is the product solving and how is that benefiting you?
Jira allows us to track issues recorded by our client base, We can keep fully detailed records of the issues encountered with our software, along with the fixes deployed for those issues. We can always refer back to a previous ticket if an issue arises again. It also allows us to effectively communicate regarding the issues entered into the ticketing system. We can set timelines as to the estimated resolution time and assign subtasks.
Helpful for managing bugs
What do you like best about the product?
It helps me keep track of my bugs and communicate with people who are related to them.
What do you dislike about the product?
The user interface is not very friendly.
What problems is the product solving and how is that benefiting you?
We are currently using this to log our bugs and enhancement requests. It's proven to be useful for that.
Recommendations to others considering the product:
If you are developing software with more than 10 engineers, I'd recommend this to keep track of your bugs, process etc.
Best tool used
What do you like best about the product?
It is very useful in maintaining and tracking tickets and user stories
What do you dislike about the product?
I have been using this since so long and i don't find anything that i dislike.
What problems is the product solving and how is that benefiting you?
User stories, tickets and bug tracking. Status of the JIRA's and user comments . Everything at a place.
Recommendations to others considering the product:
Best tool to use.
Excellent product with room for improvement
What do you like best about the product?
JIRA is the best agile workflow bug-tracking software I've come across. I've used other products like Track-It, Trello, and BugHerd but JIRA is tops. It loads quickly and gets the job done.
What do you dislike about the product?
Upgrading your plan is so confusing. The UI for the account management section really needs some work. Upgrading your plan to pay MORE money should be the easiest path on their site, but it's the hardest to figure out. I also wish you could assign tasks to more than one person if there's a collaboration between multiple people. This would make it easier to sorting too. The issue collector should be fully customizable as well. I wish you could create custom fields and make certain fields required.
What problems is the product solving and how is that benefiting you?
We're using this tool for cross-departmental project management and collaboration. It reduced the need for / length of meetings.
Enterprise Organization for an organized enterprise
What do you like best about the product?
After working for major agencies that require a lot of development and testing, without a doubt, I have found JIRA to be one of the most complex systems to handle a large enterprises process and task control system. Obviously there are so many attributes to JIRA that make any combination of teams and departments OCD dream come true - however, it should also be noted that a full-scale requirements and instructional training system is a NECESSITY to have in place prior to utilizing this system. As I said, the complexity is vast and allows your company to take advantage from all sides of business operations, though in the simplest form - the tool is only as powerful as your ability to utilize it. JIRA, no doubt, has a humungous community that provides this type of support and education, and familiarizing yourself may take time. Though as a manager of project management, it is THE ultimate tool for managing projects with all the details and product integration I could ever need.
What do you dislike about the product?
The simplistic looking design is by far no testament to it's capabilities. In fact, the sheer complexity of the software will make your head spin - and though there are many ways to customize it based on a company's needs and processes. That being said, it's a training nightmare, and not everyone is as eager to get on the boat. It can be a huge process lag in order to bring anyone new into an already fast-paced project, but then again, in the agency world - this is how it goes. On the other hand, making sure to educate your employees on the essentials of the system in order to accommodate their roles and responsibilities can be made very clear. Those requirements and documentation, though, HAVE to be made before integration. That is a major ordeal that may require additional costs to your overhead, so be forewarned.
What problems is the product solving and how is that benefiting you?
Full scale digital development and media campaigns with sometimes repeated process cycles...we also can often work in silos and vacuums, so this type of systems can really add a lot of value to how your business is run and maintained.
Recommendations to others considering the product:
Take a major analysis to your overall process plan, within any of your departments. Do they all need to talk to each other, is less equal more, and does the level of detail only reach the upper tier..then I wouldn't consider JIRA. This is a full-scale system that will help integrate your entire business process, especially through development and project management.
JIRA is a de facto tool for project management and bug tracking
What do you like best about the product?
I like that it is mobile friendly and somewhat responsive on my screens. We have JIRA and Confluence together and are able to manage our documentation a lot easier versus our previous set up. One huge thing that is beneficial for many users is the ability to copy and paste screenshots or drag and drop files into tickets. It was a REALLY HUGE deal-maker. Additionally we wanted to call out various pieces of the project that would require labeling or categorization. We use the components feature for that.
What do you dislike about the product?
The product isn't as responsive in a web browser as I would like. It would also be nice to tie various project areas together for version control as a lot of the stuff is pushed out in one go. Sometimes it isn't, but being able to select which ones go together would make it a lot more convenient.
What problems is the product solving and how is that benefiting you?
So far we're seeing improvement in organization of documentation and not having a central hub. When there's time to explore what JIRA could still do for us, we're open to implementing that into our process.
Recommendations to others considering the product:
It's known to be an industry standard. It can be difficult to set up to the way you want, but it's solid if you want something pretty simple in terms of "To do, in progress, and done." It may come off as a fancy to-do list maker, but it is really flexible and highly supported. It is also very mobile friendly for those who need to always be working on the go.
Good and collaborative
What do you like best about the product?
This is a well used and easy to catch software and can be used across a large number of projects.
What do you dislike about the product?
Bad UI for notifications, spamming emails, hard to keep a track of comments on this bug/post
What problems is the product solving and how is that benefiting you?
Bugs based on their priority , manage the product's feedback based on client issues.
Feature Rich, industry standard for a reason
What do you like best about the product?
Customization is king in Jira. You can set up your product workflow however you want - everything and I mean everything can be customized. Great took for tracking your sprints. We use Aha for higher level planning, and Jira for actual sprint management.
What do you dislike about the product?
With such great power comes a steep learning curve. This isn't the end of the world and if feels great once you have your head around the process, but it did take some time
What problems is the product solving and how is that benefiting you?
Managing agile product development. We have seen an increase in feature release rate since switching, though there were other variables so I am hesitant to give Jira full responsibility
Recommendations to others considering the product:
Give it a week or two before making judgement - know that there is a steep learning curve
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