Jira
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We use Jira to manage support/development tickets
What do you like best about the product?
I like being able to log a ticket and have it routed to the proper person or group. It gives updates and notifications on tickets as well.
You can give a very detailed description of the issue and include documentation etc.
You can give a very detailed description of the issue and include documentation etc.
What do you dislike about the product?
It can be very difficult to find the right category for your ticket. It is also difficult to find the right group/person to send it to. Setting up dashboards is cumbersome and challenging. I have a hard time finding the status of issues if it isn't emailed to me.
The terms and shortcuts are confusing.
The terms and shortcuts are confusing.
What problems is the product solving and how is that benefiting you?
We use Jira to log development or support tickets for resolution within our current software. It seems very helpful for development and support, but cumbersome for the rest of the user community.
Recommendations to others considering the product:
If you or your group is thinking of going to Jira I would suggest a heavy testing period. Make sure everyone understands how to use it and navigate it.
I would recommend an extensive testing period with very comprehensive training for all users that might use the app.
Our group has not gotten enough training and it makes it very challenging to log tickets without error.
I would recommend an extensive testing period with very comprehensive training for all users that might use the app.
Our group has not gotten enough training and it makes it very challenging to log tickets without error.
JIRA is a great project management tool
What do you like best about the product?
We have been using JIRA enterprise edition in our company from many years and very happy with it. All our agile project management and issues/bug tracking is done through JIRA. It is one centralized place where can can track everything and brings in very high level of visibility. We also have lot of dash boards built which makes lot of complex things which are hard to visualize look easy.Email integration is also very nice feature.
What do you dislike about the product?
We have so many performance issues with JIRA. The system goes down very frequently and very slow at times. I hope this performance problem gets fixed soon.
What problems is the product solving and how is that benefiting you?
Implementing Agile project management using JIRA
Creating lot of dash boards
Issues/Bugs/ Service issues/Tickets tracking
Creating lot of dash boards
Issues/Bugs/ Service issues/Tickets tracking
Solid Bug Tracking
What do you like best about the product?
The ability to track changes in Bitbucket on individual bug tickets.
What do you dislike about the product?
Not always easy to find old defects for verification.
What problems is the product solving and how is that benefiting you?
Helped to streamline testing/development tracking systems.
Really agile product
What do you like best about the product?
Very customizable and very easy to use. Jira always fits any requirements we have. It has a lot of support from other products that makes the tool more popular. We started to use it a years ago and still using it with a pleasure.
What do you dislike about the product?
The only thing I can think about is the mobile support. When I'm trying to view a Jira ticket on mobile it's become a real headache.
What problems is the product solving and how is that benefiting you?
We use Jira for time tracking, tasking, planning, estimation, work progress and reporting.
Recommendations to others considering the product:
Just try and you will will never switch from it.
Great for Small and Large Teams
What do you like best about the product?
I like the ticketing system and the fact that I can create documents in Confluence and link them directly to my tickets. It makes communicating with my developers so simple.
What do you dislike about the product?
I dislike some of the complexities but after I visit the help center all of my problems are solved.
What problems is the product solving and how is that benefiting you?
Communication is so easy. I realize that I can use this to create tickets for internal teams as well as external.
Recommendations to others considering the product:
If you want something simple to figure out by just clicking around go the other way. If you are willing to learn this software it is worth the effort.
Does the job.
What do you like best about the product?
Keeps your tasks and meetings organized well.
What do you dislike about the product?
It seems to be built more for engineers than designers.
What problems is the product solving and how is that benefiting you?
It helps the company be more organized and keep track of how long things take
One of best products I have used !
What do you like best about the product?
1. I like the flexibility to configure it to whatever way I want it to be,
2. The ability to integrate with other softwares like Slack or AHA.
3. Ease of management of project.
4. UI is really improved now.
5. Dashboard is really good.
6. Notification system is nice with very few problems.
2. The ability to integrate with other softwares like Slack or AHA.
3. Ease of management of project.
4. UI is really improved now.
5. Dashboard is really good.
6. Notification system is nice with very few problems.
What do you dislike about the product?
1. Complexity. I know that it is a necessary price we pay for the configurability, but the settings are a little hard to figure out for the first time.
2. Pricing can be in little more smaller steps. Like now it is 10 users - 10 dollars and then suddenly 15 users - 75 dollars. In my opinion it should be like 15 users for 25 dollars or so.
3. There is no way to opt out of notifications for an email. For example one of the stake holders account is used by somebody else. but he is getting a lot of notifications. I know that it can be changed in notifications scheme, but we need a way to opt out for a particular email id.
2. Pricing can be in little more smaller steps. Like now it is 10 users - 10 dollars and then suddenly 15 users - 75 dollars. In my opinion it should be like 15 users for 25 dollars or so.
3. There is no way to opt out of notifications for an email. For example one of the stake holders account is used by somebody else. but he is getting a lot of notifications. I know that it can be changed in notifications scheme, but we need a way to opt out for a particular email id.
What problems is the product solving and how is that benefiting you?
1. JIRA helps me keep track of all the tasks in progress, to be done and the backlog.
2. It helps to keep my teams agile.
3. Resource allocation and workload distribution is made so easy with JIRA.
4. Time tracking and Sprint planning.
2. It helps to keep my teams agile.
3. Resource allocation and workload distribution is made so easy with JIRA.
4. Time tracking and Sprint planning.
Recommendations to others considering the product:
It's a great tool ! I haven't found any other software in this price range to be better than this.
Hard to use for non PM
What do you like best about the product?
I like the workflow status options and the backlog. The commenting and email alert features are helpful, as is the ability to add screenshots, priority, and drag and drop task ordering.
What do you dislike about the product?
For someone who isn't a technical PM, I find that the sprints can be confusing and difficult to manage. The help documentation is not very helpful so it is best to have someone teach users in person.
What problems is the product solving and how is that benefiting you?
We are trying to better manage our Developers and their work. This helps prioritize tasks and easily see who is doing what at any given time.
Recommendations to others considering the product:
If the people managing the system are NOT project managers, I would not recommend this. Even technical PM's have told me that it's not the easiest to use. The navigation is not intuitive. To get the most out of the reporting, it's best to put time estimates in and actually use the sprints as they designed to work,
It's good for what it is
What do you like best about the product?
There are a lot of configuration options and the bug tracking is great.
What do you dislike about the product?
Not as user friendly as it could be and some things are hard to configure.
What problems is the product solving and how is that benefiting you?
It allows us to easily manage development requests and report on them.
Recommendations to others considering the product:
Check out other options to see what works best for you.
Solid ticketing system for managing our scrum development process
What do you like best about the product?
Creation of tickets is super simple and the ability to view/follow an issue is really helpful for those team members that don't have a need to be in the tickets on a daily basis.
What do you dislike about the product?
You have to be a bit of a power user to really get value from the tool. That said, when you are a small business, the price point is such that using this tool is a no brainer.
What problems is the product solving and how is that benefiting you?
We need to manage/organize our engineering backlog and build/execute sprints.
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