Jira
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Great program for project tracking
What do you like best about the product?
I enjoy that it makes it so easy to track projects.
What do you dislike about the product?
I don't like that there is not a larger view for all projects at once.
What problems is the product solving and how is that benefiting you?
Commercial Real Estate
Gets the job done, but hard to on-board to
What do you like best about the product?
Jira allows you to be quite organized, which can be crucial when working with hundreds of tickets. We use Jira mostly for time management/billing, and also for engineering ticket submissions for bugs/issues found in products. For time tracking, there are some nice filters that can be implemented to help you find exactly the tickets you are interested in. For product bugs, there are nice boards that can be created to show where each ticket is in the completion work cycle.
What do you dislike about the product?
Searching for an existing ticket can be quite difficult at times. Often, using a simple search does not yield the ticket I am looking for and I have to ask someone to give me the exact ticket code instead.
What problems is the product solving and how is that benefiting you?
We use Jira for Time-tracking on a per client, per project basis. We also use Jira as a bug/issue management system for the products we create in-house. When issues/bugs are found with our products/software, tickets are submitted and prioritized through Jira.
Recommendations to others considering the product:
Decide on the ticket structure you will need before you start making tickets. Over time we realized we wanted to break down tickets into more granular tickets for billing purposes. Think, up front, how granular you will need tickets to be for proper billing.
Great collaboration tool
What do you like best about the product?
It has a very simple easy to use interface and configuration out of the box and its highly configurable if desired. it has replaced email on some projects for my team since it is easy for use to keep conversations in separate threads to be more organized. I also prefer the deep linking abilities of Jira vs something like SNow.
What do you dislike about the product?
Honestly there isn't too much I dislike about Jira. I think some things should be more easily configurable such as workflows, maybe this would be best on per project basis and not locked down to be needing to be done through the admin interface.
What problems is the product solving and how is that benefiting you?
This makes our team highly organized and it makes communications on specific issues very easy and concise, this allows us to solve this problems, resolve bugs, finish tasks quicker and at a higher cadence overall while keeping a history of what we've done in the past. This has definitely been a huge tool for our productivity
Good but clumsy
What do you like best about the product?
Its a good way to track task for past/present and future. to track their progress and importance.
What do you dislike about the product?
It is little clumsy. we use Kanban board and it feels like stoneage. I think it can really do better in terms of reporting etc.
What problems is the product solving and how is that benefiting you?
task tracking.
Recommendations to others considering the product:
Better repoorting
Excellent tool for project management
What do you like best about the product?
Board view of all issues. We can create boards and we can easily track the progress.
The dashboard feature it will show me assigned issues on which i need to work on.
The permission system of jira (permissions scheme) i can give to roles and groups also
Filter of issues. I can find my required issue quickly
most user friendly.
The dashboard feature it will show me assigned issues on which i need to work on.
The permission system of jira (permissions scheme) i can give to roles and groups also
Filter of issues. I can find my required issue quickly
most user friendly.
What do you dislike about the product?
If any one is facing problem on solving issue and it might not be completed in time then there is no discussion with scrum master or team members. If any one found the solution for that problem then it would be a solution point for that kind of problem. So if any one in future having same problem then the solution would be there. But this kind of functionality is not there in jira
What problems is the product solving and how is that benefiting you?
I dint solved any problems but i worked on jira service calls
Easy to use and track tickets
What do you like best about the product?
Creating a ticket is usually very simple and can take 3-5 minutes.
What do you dislike about the product?
Trackability can still be a bit confusing but overall, I can locate tickets and track them while they're open
What problems is the product solving and how is that benefiting you?
Expediting client issues by curating issues/comments to get to a faster resolution
Fully featured project management system
What do you like best about the product?
Very customizable enabling the user to custom tailor the software for their needs (via plugins, configuration)
Works great for Agile teams
Works great for Agile teams
What do you dislike about the product?
Due to how configurable it is, JIRA can have a bit of a learning curve in order to get a complete workflow figured out.
What problems is the product solving and how is that benefiting you?
We're using JIRA as a tracker that keeps track of tasks to be completed, issues, and bugs.
Reviewing Epic and Story documentation from development teams, creating Bug and Idea items
What do you like best about the product?
The almost real time updates and change logs are very helpful when multiple people are working on the same project. The linking between different items is helpful (see note in dislikes) to get a better sense of the bigger picture.
What do you dislike about the product?
Can be difficult to navigate between multiple linked bugs/stories without losing track of where you started and opening multiple browser tabs.
When creating a new item, it can be easily lost if you don't navigate to it right away.
May be based on organizational setup, but there fields that should allow a user entry if one of the drop down options does not apply.
Searching can be difficult without specific training on how to use the tool
When creating a new item, it can be easily lost if you don't navigate to it right away.
May be based on organizational setup, but there fields that should allow a user entry if one of the drop down options does not apply.
Searching can be difficult without specific training on how to use the tool
What problems is the product solving and how is that benefiting you?
Tracking software development cycle. Allow members of teams other than development to submit Ideas and Bugs to enhance the software. Makes all of the information available to more people and reduces duplicate efforts.
Recommendations to others considering the product:
Helps in planning agile development, allows development and product teams to communicate effectively
New-ish user
What do you like best about the product?
It's simple, nothing fancy. No bells and whistles but it does exactly what we need it to. Easy to use between departments, great notification processes and customization available.
What do you dislike about the product?
It can be challenging to navigate and slow occasionally. I understand we've got tons of content working in the same account but it would be nice if it didnt take so long to load tickets.
Sometimes I just want to find a ticket within a project that I'm ALWAYS searching and it resets to search everything. Small issue but big time suck when you're looking all day!
Would like the ability to customize the view of tickets more--What I want to see isn't at the top (above the fold).
Sometimes I just want to find a ticket within a project that I'm ALWAYS searching and it resets to search everything. Small issue but big time suck when you're looking all day!
Would like the ability to customize the view of tickets more--What I want to see isn't at the top (above the fold).
What problems is the product solving and how is that benefiting you?
Tracking between departments-- from customer facing up to product teams.
Recommendations to others considering the product:
Choose it. There's no other program that meets the same quality level.
Fantastic, efficient ticket tracking system
What do you like best about the product?
-Divide tickets into projects, tasks, etc.
-Assign to individual users (or automate the assigning process)
-Create customized labels or tags to easily group tickets together
-Ticket priority allows users to manage many incoming tickets
-Agile boards are SUPER helpful in managing an individual's or a team's backlog of tickets
-Comment functionality allows users to draw in other users when necessary (love this)
-Easy, in-comment editor tools (like bold text, italics, tables, etc.)
-Link tickets to other tickets; create "epics" with several sub-task tickets
-"Watch" issues that are important to you
-Easily customizable dashboard where you can view tickets that mater to you
-Integrates with many other softwares (TestRail, ZenDesk, etc.)
-Assign to individual users (or automate the assigning process)
-Create customized labels or tags to easily group tickets together
-Ticket priority allows users to manage many incoming tickets
-Agile boards are SUPER helpful in managing an individual's or a team's backlog of tickets
-Comment functionality allows users to draw in other users when necessary (love this)
-Easy, in-comment editor tools (like bold text, italics, tables, etc.)
-Link tickets to other tickets; create "epics" with several sub-task tickets
-"Watch" issues that are important to you
-Easily customizable dashboard where you can view tickets that mater to you
-Integrates with many other softwares (TestRail, ZenDesk, etc.)
What do you dislike about the product?
-A few additional search filters would be great (e.g. determine WHERE in the ticket a keyword should be searched for - description, title, comments, etc.)
What problems is the product solving and how is that benefiting you?
-As a software company, we use JIRA to track tickets for bugs, feature requests, and other work that needs to be done in our product. It allows us to be VERY efficient in developing and improving our product and searching for past tickets.
-It is VERY easy to train new users to use JIRA.
-Easily toggle between JIRA and Confluence.
-It is VERY easy to train new users to use JIRA.
-Easily toggle between JIRA and Confluence.
Recommendations to others considering the product:
-Make sure to learn about all of the advanced features available to you. Don't simply use JIRA for its bare bones functionality. Take advantage of labels, project and type classifications, status workflows, automation, the comment functionality, JIRA capture chrome extension, etc.
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