Jira
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Great ticketing tool for agile teams
What do you like best about the product?
1. Great support for agile frameworks (scrum and kanban) and management
2. Quick setup of agile projects
3. Flexibility with workflows and issue types
4. Project management in JIRA
5. Available number and variety of quality add-ons
6. great search capability (complex search query can be built easily)
2. Quick setup of agile projects
3. Flexibility with workflows and issue types
4. Project management in JIRA
5. Available number and variety of quality add-ons
6. great search capability (complex search query can be built easily)
What do you dislike about the product?
1. In most cases there can be too many fields on screen and controlling that can be heavy
2. Roles, privileges, screens etc. can be rather confusing if you have a good number of projects
2. Roles, privileges, screens etc. can be rather confusing if you have a good number of projects
What problems is the product solving and how is that benefiting you?
1. Tickets for software development and bugs - fast and clean tracking
2. Support tickets (with JIRA Service Desk and Tempo) - fast and clean tracking, SLA tracking, customer account statistic
3. Project management (Agile module) - planning on all levels, analysis etc. Available to managers and team member all the time where ever they are.
2. Support tickets (with JIRA Service Desk and Tempo) - fast and clean tracking, SLA tracking, customer account statistic
3. Project management (Agile module) - planning on all levels, analysis etc. Available to managers and team member all the time where ever they are.
Recommendations to others considering the product:
1. If you have different workflows and issue types JIRA is a good choice since you have a lot of control
2. if you are practicing agile methodologies, JIRA has great support for that
3. Billing and support can be done rather easily with plug-ins (we use Tempo and JIRA Service Desk)
4. Add-ons can make JIRA into singe starting point for all processes and work in the team
2. if you are practicing agile methodologies, JIRA has great support for that
3. Billing and support can be done rather easily with plug-ins (we use Tempo and JIRA Service Desk)
4. Add-ons can make JIRA into singe starting point for all processes and work in the team
Useful program for organization of tasks
What do you like best about the product?
I like the organization of tasks for me a user. I primary find myself to find out what my next task as an artist is or what current bugs are on art tasks. I like that you can also paste screenshots directly in and then name them.
What do you dislike about the product?
I feel like sometime there are alot of extra menus that can be hidden or tucked away per what user is using the program for what. When there are too many buttons sometime it can be easy to get lost in the design and UI.
What problems is the product solving and how is that benefiting you?
I primary find myself to find out what my next task as an artist is or what current bugs are on art tasks.
Recommendations to others considering the product:
Great tool for organzation but not always visually friendly.
Totally customizable issue tracking tool leads the market for a reason
What do you like best about the product?
JIRA is built by developers for developers. It is actively being improved and is the flagship product for Atlassian. That means constant improvement in performance, features, and usability. Lots of third-party support and training is also available.
What do you dislike about the product?
It's expensive and licensing is not very flexible. Once you go above a usage threshold, you need to pay up for the next tier, rather than pay on a per-user basis.
What problems is the product solving and how is that benefiting you?
We needed an issue tracker that would support multiple teams with different Agile processes (kanban and scrum) and customizable to our own workflow.
Great tool to augment your agile practice.
What do you like best about the product?
It facilitates working with Scrum and Kanban boards.
Visibility of day to day tasks is great and quite helpful.
Organizing the backlog is easy and again visibility is a plus here.
The level of customization is high, many cool things can be done.
Customs quick filters are cool (if you know how to use them).
Visibility of day to day tasks is great and quite helpful.
Organizing the backlog is easy and again visibility is a plus here.
The level of customization is high, many cool things can be done.
Customs quick filters are cool (if you know how to use them).
What do you dislike about the product?
The learning curve can be steep.
The UI is not fantastic, (lots of issues with dropdowns when editing issues)
JQL, is easy to learn for technical folks, but not as much for non technical team members and can bee intimidating.
Board shortcuts (editing a story (E), assigning an issue (A), creating and issue (C), are not easy to learn and often, you discover them by accident.
There is not a friendly or helpful help section.
Customizing, and managing permissions is annoyng and cumbersome.
Editing flows is hard.
The gap between being a light (not so productive) user and a power user is big.
There are no useful examples of how to use sprint reports to gather valuable insights.
Reports are not very useful. It would be nice to see more stuff like burn-up charts.
Agile Risk management tools and reports would be great!
A easy to share/visualize sprint report card with valuable data (percentage of completion, average velocity of the past 4 - 5 sprints)
The UI is not fantastic, (lots of issues with dropdowns when editing issues)
JQL, is easy to learn for technical folks, but not as much for non technical team members and can bee intimidating.
Board shortcuts (editing a story (E), assigning an issue (A), creating and issue (C), are not easy to learn and often, you discover them by accident.
There is not a friendly or helpful help section.
Customizing, and managing permissions is annoyng and cumbersome.
Editing flows is hard.
The gap between being a light (not so productive) user and a power user is big.
There are no useful examples of how to use sprint reports to gather valuable insights.
Reports are not very useful. It would be nice to see more stuff like burn-up charts.
Agile Risk management tools and reports would be great!
A easy to share/visualize sprint report card with valuable data (percentage of completion, average velocity of the past 4 - 5 sprints)
Recommendations to others considering the product:
Go for it if agile is your jam and are looking for a tool to increase visibility and manage your teams workflow and increase their focus.
Research, research how others are using it, because it is easy to start using it "wrong" or without all the cool and powerful things it can do for you.
Research, research how others are using it, because it is easy to start using it "wrong" or without all the cool and powerful things it can do for you.
A tool to help in Project Management and Bug Tracking
What do you like best about the product?
What I like is it's user-friendly user interface that is easily understandable. It maintains records of the bugs / issues open in the elegant manner and reduces work of project manager.
What do you dislike about the product?
Nothing specific but the slow responsive user interface.
Recommendations to others considering the product:
I will suggest that one should check out JIRA and see what are features that are provided by JIRA use to them. It is the perfect blend of many features and a packet full of surprises.
Great tool to track enhancements and issues
What do you like best about the product?
I use Tacton and this is what they use to collect enhancements and issues. It's great to see who is assigned from their team. Notifications are sent to my email when ticket progresses or if they need additional info. You can also browse past submitted items.
What do you dislike about the product?
Sometimes I feel like I'm wandering around in a circle before I get to the screen I'm looking for. This may be because I just submit items. So I am probably a limited user.
What problems is the product solving and how is that benefiting you?
Great tool to have the issues / enhancements I report tracked and documented.
Easy reporting, easy bugs tracking
What do you like best about the product?
Tasks management, Bugs reports, Development progress tracking, and I also use it as scrum meeting.
What do you dislike about the product?
Sorry, I don't find anything that I don't like since I start using the tool, it has been more than 5 years already.
What problems is the product solving and how is that benefiting you?
Business: Developing Mobile Application, Websites
Benefits: Delegate tasks to developers & tester, find it very easy to track down all the bug reports and tasks reports
Benefits: Delegate tasks to developers & tester, find it very easy to track down all the bug reports and tasks reports
Happy JIRA user
What do you like best about the product?
Configurability - it's a custom tool for your team. Does everything you could ever want.
What do you dislike about the product?
Configurability - complicated set up. So many features - can be hard to discover.
What problems is the product solving and how is that benefiting you?
Tracking who's doing what. Understanding what we're working on right now.
Recommendations to others considering the product:
Make sure you know how to set it up. Not an "out of the box" solution.
My experience with JIRA - Operations Perspective
What do you like best about the product?
I like that I can toggle over "Issues" and choose whether to see issues specifically assigned to me or not.
I like that I can see recent issues assigned to me or I can search all issues in general to find a specific ticket.
I like that I can see other people's comments on tickets whenever I click on a ticket.
I like that Jira separates tickets into boards by different projects, which allows for nice organization and cohesiveness.
I like that I can see recent issues assigned to me or I can search all issues in general to find a specific ticket.
I like that I can see other people's comments on tickets whenever I click on a ticket.
I like that Jira separates tickets into boards by different projects, which allows for nice organization and cohesiveness.
What do you dislike about the product?
I don't like that I have to move Jira tickets to each column in order to close a ticket or mark it as done.
I don't like that I need an Admin's help to reopen a ticket if I've marked it closed too soon or if I need to move a ticket back into a different board. This process seems cumbersome and time-consuming.
I don't like that I need an Admin's help to reopen a ticket if I've marked it closed too soon or if I need to move a ticket back into a different board. This process seems cumbersome and time-consuming.
What problems is the product solving and how is that benefiting you?
We're trying to make our Candidate Tracking process better in Jira. We recently switched over to Agile HR, but we're continuing to use Jira's ticketing process as we adjust.
Recommendations to others considering the product:
Since I only use JIRA for operations/administrative purposes, my experience with it is more elementary. However, I have found that the UI/UX is pretty solid. Overall, I would recommend JIRA to others in the IT/Tech community.
Agile project life cycle management application
What do you like best about the product?
Segregation of issues based on project scope and priority.
Roles and permission management for access restriction.
Ticketing system in zendesk for issues reporting and tracking integration with JIRA.
Collaborative environment with history of task updates and commits.
I have done setup of JIRA instance for my company very easily with the support of atlassian JIRA.
Roles and permission management for access restriction.
Ticketing system in zendesk for issues reporting and tracking integration with JIRA.
Collaborative environment with history of task updates and commits.
I have done setup of JIRA instance for my company very easily with the support of atlassian JIRA.
What do you dislike about the product?
I faced few issues with cache indexing twice, as a result I lost projects and user data after doing reindexing.
Its not an open source.
initially issues creation fails due to 'IllegalStateException'
Its not an open source.
initially issues creation fails due to 'IllegalStateException'
What problems is the product solving and how is that benefiting you?
I worked for L1 and L2 on Zendesk for one of the client on sakai with JIRA agile management for issues created.
We used to have a continuous monitoring on issues from JIRA to zendesk and update status on JIRA based on resolution.
I have provided instructions on basic authentication system for my team for connecting with jira rest web services.
We used to have a continuous monitoring on issues from JIRA to zendesk and update status on JIRA based on resolution.
I have provided instructions on basic authentication system for my team for connecting with jira rest web services.
Recommendations to others considering the product:
I recommend admins for project and users management which is based on roles and permissions.
Can follow agile process for the issues created on boards.
Multiple projects with huge user base can be easily manageable.
Can follow agile process for the issues created on boards.
Multiple projects with huge user base can be easily manageable.
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