Jira
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Awesome ticket and process management tool
What do you like best about the product?
Very easy to use and has a lot of customization options
What do you dislike about the product?
Pricing may be a bit pricy for big teams
What problems is the product solving and how is that benefiting you?
Good to solve problems with big distributed teams working in SCRUM on multiple projects
Recommendations to others considering the product:
Try it, you might like it!
Great Product
What do you like best about the product?
Easy to Use
Reliability
Dashboard View is very flexible and easy to use
Personal Board and Issue Tracker is good.
Multiple User support
Reliability
Dashboard View is very flexible and easy to use
Personal Board and Issue Tracker is good.
Multiple User support
What do you dislike about the product?
Multiple tasks seem messy
Dragging wizard in Dashboard can be more precise
Dragging wizard in Dashboard can be more precise
What problems is the product solving and how is that benefiting you?
Scrum
Recommendations to others considering the product:
Easy and Quick with less mess
A smart product for the smart agile team
What do you like best about the product?
The rich UI, Flexibility of in house and SAAS solutions, huge plugins, lots of integration options and many more.
The ease of use and quick update features are wonderful.
Being a web based tool, it gives a lot of rich UI and drag drop features.
The ease of use and quick update features are wonderful.
Being a web based tool, it gives a lot of rich UI and drag drop features.
What do you dislike about the product?
the distributed pricing model. It can be better priced with bundles of plugins and such things.
What problems is the product solving and how is that benefiting you?
The agile project management needs an enterprise tool. the collaboration of different ideas and discussions at one place to get more business value is the need of time.
JIRA solves both these challenges very effectively.
JIRA solves both these challenges very effectively.
Recommendations to others considering the product:
This tool is one of the best tool for Agile implementation and collaboration. Very easy to implement and go live.
Very easy to understand
Very easy to understand
Jira is a wonderful tool for application development managment
What do you like best about the product?
Jira is the best environment that I ever used for application development management, it integrates between developers, qa and managers in the most convenient and easy way.
What do you dislike about the product?
Really nothing. It's quite the best choice that you have on e market right now (and I've tried some)
What problems is the product solving and how is that benefiting you?
This product helped me and my team to push our project development to its limits.
Lots of experience in it and years on the market, but very flexible and customizable
What do you like best about the product?
I think that they originally thought Jira as an issue tracker but it grew beyond it to become a great tool to manage projects. The addition of products such as Jira Agile brought the product to the new methodologies, along with Confluence, it is a very powerful option to manage the project lifecycle.
The permission model is a bit complicate to learn at first, but once you get it right, it's very powerful. The same goes for almost everything is Jira, everything can be extended, via configuration, development or plugins acquisition.
The marketplace is full of applications that extend the features of the system.
The permission model is a bit complicate to learn at first, but once you get it right, it's very powerful. The same goes for almost everything is Jira, everything can be extended, via configuration, development or plugins acquisition.
The marketplace is full of applications that extend the features of the system.
What do you dislike about the product?
The way that you have to set individual permissions is cumbersome. They use to have other option that allowed bulk assignments but changed it.
The pricing model seems complicate at first, but it's mostly due to the lack of info that you can get directly from Jira sales reps, at least that was my case, and it made me go to another product, Samanage, for Service Desk. What I don't like about the licensing model is that everything is managed by Jira, so if you buy a plugin in the marketplace, you always tie the licenses to the Jira licenses. e.g. Tempo Planner is a plugin to do, among other things, capacity planning. You won't expect to have too many people there doing the planning, at least not as much as your Jira license base. You end up paying for every Jira LIcense you have. So if you have 2 planners and 100 developers, you end up paying for 102 licenses for the plugin.
The pricing model seems complicate at first, but it's mostly due to the lack of info that you can get directly from Jira sales reps, at least that was my case, and it made me go to another product, Samanage, for Service Desk. What I don't like about the licensing model is that everything is managed by Jira, so if you buy a plugin in the marketplace, you always tie the licenses to the Jira licenses. e.g. Tempo Planner is a plugin to do, among other things, capacity planning. You won't expect to have too many people there doing the planning, at least not as much as your Jira license base. You end up paying for every Jira LIcense you have. So if you have 2 planners and 100 developers, you end up paying for 102 licenses for the plugin.
What problems is the product solving and how is that benefiting you?
We are solving the problem to manage almost the entire project lifecycle and some support processes: project planning, Scrum, Kanban, issue tracking, time tracking, capacity planning (using plugins), documentation.
The benefits that we have are many, from which I can mention that you have a centralized document repository per project (using Confluence) and a way to manage the different types of client engagements we have: Fixed Bids Projects, Scrum, Kanban.
The benefits that we have are many, from which I can mention that you have a centralized document repository per project (using Confluence) and a way to manage the different types of client engagements we have: Fixed Bids Projects, Scrum, Kanban.
Recommendations to others considering the product:
The risk is low to start with it if you go for the Cloud version. The licensing model allows you to start small and grow as you need.
Good issue tracking solution
What do you like best about the product?
JIRA is a great solution for tracking issues against multiple different projects. It has good integrations, custom workflows, and can function well for internal and external use.
For an external issue tracker on a closed source project, this is a really great tool to allow 3rd party developers to submit, track, and vote on any bugs or feature requests they are interested in.
For an external issue tracker on a closed source project, this is a really great tool to allow 3rd party developers to submit, track, and vote on any bugs or feature requests they are interested in.
What do you dislike about the product?
It's not free, and if you are dealing with a project that already lives on GitHub, you may as well just use the built in bug tracking system there.
Where JIRA shines is where you have some custom workflows and such you want to use, which can be a pain to maintain.
Where JIRA shines is where you have some custom workflows and such you want to use, which can be a pain to maintain.
What problems is the product solving and how is that benefiting you?
The best use case for JIRA is to expose an issue tracking system to 3rd party developers. This lets the community submit bugs and features, but it also has a really nice voting system that lets the community help you rank and prioritize things that are important to them. JIRA also has a nice system for setting who can see what, so partners with access to special betas or private APIs can use the same system without exposing data to everyone.
Recommendations to others considering the product:
GitHub has a great built in issue tracker, and integrations like Waffle for project management. If you're already using GitHub, and don't need to have a different level of visibility for the code and the issues, use GitHub. If any of that isn't true, give JIRA a serious look.
JIRA administratration and workflow creation for project teams to track issues and reporting progres
What do you like best about the product?
Web-based tool could be learnt with ease.
Multiple projects, each project could have different workflows.
Best suited for agile scrum and kanban teams.
Create issues in projects as requirements, track the issues through the workflow, raise bugs assign to the issues(requirements) and track till closure. Link issues and bugs.
Measure the velocity of the work done by the team. Assign issues, bugs to team members.
Create dashboard to get a view of the project status.
Create scrum board/kanban boards, create backlog of issues, assign issues from backlog to the sprints and track the issues till resolved in the sprint cycles.
Customizable fields as per user requirements.
Could be used in conjunction with HP ALM, Confluence and many other thrid party plugins.
Multiple projects, each project could have different workflows.
Best suited for agile scrum and kanban teams.
Create issues in projects as requirements, track the issues through the workflow, raise bugs assign to the issues(requirements) and track till closure. Link issues and bugs.
Measure the velocity of the work done by the team. Assign issues, bugs to team members.
Create dashboard to get a view of the project status.
Create scrum board/kanban boards, create backlog of issues, assign issues from backlog to the sprints and track the issues till resolved in the sprint cycles.
Customizable fields as per user requirements.
Could be used in conjunction with HP ALM, Confluence and many other thrid party plugins.
What do you dislike about the product?
This is a fantastic tool and I would recommend all agile project teams to use it. There is a good support available from the Atlassian who manages this tool. If you recommend any new updates to tool, depending on how many user want it, Atlassian could implement it.
What problems is the product solving and how is that benefiting you?
We need a tool to track 100s of high level requirements, break it down into smaller chunks - user stories and assign it to each team member to work on the user stories. Essentially this tool has helped in task breakdown for the team and everyone in the team knows what to work on.
Recommendations to others considering the product:
JIRA could support a large user group. If your are working in Agile methodology or in any other methodology JIRA has the provision to support these project requirements. The training required to use JIRA is also readily available and you can get going within a few days.
The gold standard in issue tracking
What do you like best about the product?
JIRA offers effective issue tracking. It is easy to use out of the box, but offers plenty of customization.
What do you dislike about the product?
Older versions showed slow page load times, but this has improved with recent versions.
What problems is the product solving and how is that benefiting you?
Pretty much issue tracking, better visibility into outstanding workload
Recommendations to others considering the product:
If your organization is small, the cloud-hosted version is excellent. Startup is instant, pricing is good and removes all headaches associated with server administration.
Great product for enterprise customer
What do you like best about the product?
A lot of functionality. And even if they don't have something specific - they provide you an option to create your own flows, fields and logic, so that you can set Jira work exactly for your development and business model.
What do you dislike about the product?
Too much functionality leads to bad UX. Sometimes it takes too much time to find things, especially when the person who does that is not IT specialist. Therefore we have to create additional service based on Jira API to build reports and diagrams for Product Owners and other people who are not so friendly with such big software.
What problems is the product solving and how is that benefiting you?
Jira is a place where we track all our issues. We manage all our projects by creating sprints, epics, milestones. Jira is a place that contains all our business and development process and helps us to be on track.
Recommendations to others considering the product:
Before using Jira just ask yourself if you need so much functionality that Jira provides. Jira is a great solution for enterprise. If you have a small/medium company that just needs to manage and track tickets - I would consider trying other solutions which are not overcomplicated. There are many issue management systems, so if you need something simple - it better not to chose Jira
Used for tracking tickets.
What do you like best about the product?
Organising sprint tasks and keep tracking of bugs.
What do you dislike about the product?
Sometimes is slow and the app is kinda buggy and not really responsive.
What problems is the product solving and how is that benefiting you?
App issues.
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