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Jira

Atlassian

Reviews from AWS customer

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External reviews

6,967 reviews
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    Sanjay C.

Empowers Workflow with Robust Features and Seamless Integration

  • December 08, 2025
  • Review provided by G2

What do you like best about the product?
I like most about it that how much control it gives over your workflow. Once everything is setup it is actually pretty easy to use and it fits nicely into daily work. The implementation took a bit of planning but it was not difficult and the customisation options were worth it. It has huge set of features from board and sprints to report automation rules and i end up using it almost every day. It also integrates well with other tools. It customer support was professional and quick to respond.
What do you dislike about the product?
It can feel overwhelming at first because there are so many setting and configurations. If managing an big projects or lot of plugins it sometimes feels a bit slow. Also setting up custom workflows can take more time than expected.
What problems is the product solving and how is that benefiting you?
It helps us tracks tasks, manage sprints, and stay aligned as team. It keeps everyone on the same page improves planning and give clear visibility into progress. Overall it made project management much more organised and predictable.


    Naveen K.

Great for Project Planning, But Can Be Cumbersome for Quick Tasks

  • December 08, 2025
  • Review provided by G2

What do you like best about the product?
Jira is a wide ranging tool that allows project management and planning of carrying out the project. It helps breaking down the bigger project to smaller tasks that enables tracking and completing the tasks. It is very easy to implement, easy to integrate with other possible software/programs that is being used.
What do you dislike about the product?
At times, JIRA can feel somewhat cumbersome depending on how it's being used. If you need to quickly review something or create a new task for fast completion, the process can involve more overhead than seems necessary.
What problems is the product solving and how is that benefiting you?
JIRA solves the following problems:

1. Project Management - task breakdown, task distribution and tracking
2. Product Management - features, running sprints to achieve MVP goals
3. Bug tracking and registering - registering bugs/issue and tracking them to closure through proper processes for reviews etc is easier


    Computer Software

Efficient Task Management with a Slight Learning Curve

  • December 07, 2025
  • Review provided by G2

What do you like best about the product?
It's easy to manage tasks and bugs, and setting priorities is straightforward as well.
What do you dislike about the product?
The UI can be a bit challenging to understand at first, but that's mainly if you're new to it.
What problems is the product solving and how is that benefiting you?
Task and story management


    Marketing and Advertising

Effortless Task Management and Progress Tracking with Jira

  • December 06, 2025
  • Review provided by G2

What do you like best about the product?
Jira is extremely helpful for managing individual tasks within a project. It makes tracking progress straightforward and efficient.
What do you dislike about the product?
Sometimes things can become disorganized, but I believe this is mostly a result of our own internal processes rather than an issue with Jira itself.
What problems is the product solving and how is that benefiting you?
With Jira, it is easy to open tickets for issues that need to be resolved, and we can monitor the progress of these fixes. Without Jira, keeping track of the status of each fix would be much more difficult.


    Education Management

User-Friendly Interface Makes Work a Breeze

  • December 06, 2025
  • Review provided by G2

What do you like best about the product?
Great user friendly interface easily understandable by non it people
What do you dislike about the product?
Till not any major point I found which not like or discomfort.
What problems is the product solving and how is that benefiting you?
Jira helps me by organizing tasks in one place, giving clear visibility into priorities and progress, and improving collaboration across the team. It solves problems like unclear requirements, missed deadlines, and scattered communication. Jira also provides traceability and structure, which helps me perform better and keeps the entire workflow transparent.


    Jane Rachma K.

Powerful Boards and Seamless Integrations for Effortless Project Management

  • December 06, 2025
  • Review provided by G2

What do you like best about the product?
Jira stand out for its powerful kanban boards and scrum boards what work best for me in workflow visualization. The customization options are another real deal for example ,I liked that I can tailor boards and automation to fit almost any process.Great for visualizing projects ,assigning tasks and tracking progress in a way that keep team members on the same page.It's integration with other Atlassian platforms ge Confluence and Bitbucket is seamless and the reporting capabilities for example cumulative flow diagrams, velocity reports and burn-down charts gives deep insights for tracking progress and performance of projects.
What do you dislike about the product?
The initial set up of Jira needs a solid understanding of Jira's configuration options which for a new user can be overwhelming.
What problems is the product solving and how is that benefiting you?
Jira provide transparent workflow. The ability to track projects in one place while maintaining complete visibility into tasks,deadlines and team responsibilities has greatly transformed how we work.


    Nikhil G.

A Reliable Tool for Project Tracking and Collaboration

  • December 05, 2025
  • Review provided by G2

What do you like best about the product?
I like how often I use Jira and how many features it offers. It’s great for tracking work, integrates easily with other tools, and once it’s set up, it’s simple to manage tasks and easy to use. Customer support is also helpful when you get stuck.
What do you dislike about the product?
There’s a learning curve, so frequent use is needed to get comfortable. It’s powerful, but not the easiest tool to pick up quickly.
What problems is the product solving and how is that benefiting you?
Jira helps me for keep all tasks, bugs, and projects organized in one place. It makes it easier to track progress, assign work, and avoid things falling through the cracks. It saves my time, improves communication with team, and helps projects move faster with fewer mistakes.


    Attikka D.

Review on Jira

  • December 05, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate how jira provides complete visibility into, tasks, timeline, and workloads. The ability to track issues from creation to closure to helps teams stay aligned and accountable. And what I like most is how jira centralizes communication. All comments, attachments and updates stays within the issue, reducing confusion and improving collaboration across teams.
What do you dislike about the product?
One draw back of jira is that it can feel overwhelming for new users, the number of features and configuration options can create a steep learning curve.
What problems is the product solving and how is that benefiting you?
Jira helps centralize all tasks, issues and updates in one place, which solves the problem of scattered information. This benefits me by making it easier o track progress, priorities work, and collaborate efficiently with team. and it solves the problem of tracking and test cycles and it allows detailed issue logging with steps, attachments, and status updates. This benefits me by keeping testing structured and ensuring nothing is missed during development.


    Robert M.

Jira Makes Project Management Effortless and Customizable

  • December 04, 2025
  • Review provided by G2

What do you like best about the product?
Jira is a lifesaver for me because it allows me to plan any projects and track them with collaborative features that it offers.I love how easy is it's to tailor the project management view on It to our organizational needs.Also offer automation features that allow me to automate routine tasks eg sending notifications when task is completed or updated.Integrates with wide range of 3rd party tools making it easy to connect to other tools and services.
What do you dislike about the product?
The mobile app is not great ,I must use my laptop to get full configurations.
What problems is the product solving and how is that benefiting you?
Overall Jira makes it easy and effective to manage many different project at the same time.


    bandaru h.

Reliable Workflow Management and Great for Growing Teams

  • December 04, 2025
  • Review provided by G2

What do you like best about the product?
Jira’s biggest strength is its flexibility. It allows teams to customize workflows, issue types, and dashboards based on how they actually operate. The visual boards—Kanban and Scrum—make it very easy to track progress across teams. Integrations with tools like Confluence, GitHub, Bitbucket, and Slack also make collaboration seamless. I like that everything from sprint planning to release tracking can happen in one place. The reporting features, especially burndown charts and velocity tracking, help teams plan better and continuously improve.
What do you dislike about the product?
Jira can feel heavy and complicated, especially for new users. The interface has a learning curve, and setting up workflows or permissions requires a lot of configuration. It can also become slow when dealing with very large projects or too many custom fields. Some features feel hidden behind multiple menus, which affects ease of use. Pricing can also become a downside for teams that scale quickly, as costs rise with user count.
What problems is the product solving and how is that benefiting you?
Jira helps us centralize all tasks, bugs, and product requirements in a single system. It brings structure to sprint planning and allows teams to track work from idea to deployment. For product teams, it improves visibility into priorities and timelines. For engineering teams, it simplifies bug tracking and ensures nothing is lost. Jira’s automation features also save a lot of manual effort by triggering updates and notifications. Overall, it improves transparency, reduces miscommunication, and keeps the entire team aligned.