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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,270 reviews
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External reviews are not included in the AWS star rating for the product.


    Sachin S.

Jira a necessary tool for Business Analyst

  • August 06, 2025
  • Review provided by G2

What do you like best about the product?
Jira helps to track all the bugs, sprints and stages of issues raised in our product or software effectively
What do you dislike about the product?
Jira's UI/UX can be made much better so as to help minimize scree touch and time
What problems is the product solving and how is that benefiting you?
Jira help us effectively track the resolution of bugs encountered in the products as per severity of the issue


    Information Technology and Services

Jira Best Tool for Keeps Our Project Organized and Moving

  • August 06, 2025
  • Review provided by G2

What do you like best about the product?
Jira gives us a clear structure for tracking projects, tasks, and deadlines. Once we set it up, implementation was smooth, and it integrate well with our other tools like Confluence and Slack. And it is very easy to use, user interface is also smooth and easy.
I use it daily to check the status of work, assign tasks, and review progress. Guru Features like Sprint planning to detailed reporting makes it a powerful platform for agile teams. It's also flexible enough to adapt to different workflows, which is a big plus.
What do you dislike about the product?
I can't feel anything it work fine. I really enjoying it.
What problems is the product solving and how is that benefiting you?
Jira helps us organize projects, manage workloads, and keep everyone on the same page without relying on scattered spreadsheets or email. and it's easy to use.


    Financial Services

Jira Pros and Cons: A Detailed Review

  • August 05, 2025
  • Review provided by G2

What do you like best about the product?
Jira's customizability, workflows and automations, and centralized issue tracking are its biggest features. It lets us create processes, maintain a single source of truth for all projects, and integrate with other tools.
What do you dislike about the product?
Primary downsides are its administrative complexity and potential for over-engineering, which can lead to a deep learning curve and performance issues. The cost of licensing and plugins is also a significant drawback.
What problems is the product solving and how is that benefiting you?
The main problems are improved coordination, increased operational efficiency, and a clearer understanding of our work, all of which contribute to delivering better products and services more reliably.


    Computer Software

help the organization

  • August 05, 2025
  • Review provided by G2

What do you like best about the product?
ease of use, project management and integration tool, designed for teams working in agile methodologies, easy to implement, daily use in tasks and queries.
What do you dislike about the product?
it is required to know how to organize the information and how to communicate it to the teams.
What problems is the product solving and how is that benefiting you?
perform scrum, kanban, adaptation to various workflows, and integration


    Information Services

Comprehensive

  • August 05, 2025
  • Review provided by G2

What do you like best about the product?
Highly customisable to fit your requirements.
What do you dislike about the product?
Can overcomplicate things occasionally, but this is mostly related to the configuration options
What problems is the product solving and how is that benefiting you?
Tracking project progress, ticket curation and prioritization & reporting.


    Adarsh N.

Best collaboration tools for Project Management

  • August 05, 2025
  • Review provided by G2

What do you like best about the product?
Simple yet powerful tool to manage and maintain project progress, team tracking, bug resolution, raising issues, and dashboards for sprint management. Projects can easily be added and tracked, and can be integrated with Teams. It has become a go-to solution for tracking daily, weekly, and biweekly progress.
What do you dislike about the product?
Sometimes, too many fields and tracking take more time, resulting in extra effort required, which is not preferred by at least developers.
What problems is the product solving and how is that benefiting you?
Project management and progress tracking. It provides interactive dashboards which help eaily understand and track progress.


    Harsh P.

Helps Keep Everything on Track

  • August 05, 2025
  • Review provided by G2

What do you like best about the product?
What I like most about Jira is how it keeps our team organized and on the same page. It’s easy to track tasks, plan sprints, and see progress in real time. The tool feels flexible and adapts well to how we work, which really helps us stay focused and move faster
What do you dislike about the product?
It feels a bit confusing at first for new users.
What problems is the product solving and how is that benefiting you?
Jira makes it easier for our team to stay on the same page. Before, it was tough to track who was working on what, and things would slip through the cracks. Now, everything’s in one place, so we’re more organized, meet deadlines better, and keep projects running smoothly.


    Financial Services

SDLC, project management, and business processes

  • August 05, 2025
  • Review provided by G2

What do you like best about the product?
Jira is a useful tool for managing projects and initiatives within the business, with tasks being able to be divided out and clearly assigned to the right people, tracking their progress against customised workflows. It's also good for managing SDLC tasks and automating business processes - with some caveats.
What do you dislike about the product?
Automation and customisation can be relatively inflexible. Of course there are custom add-ons to solve most problems... if you want to pay the (usually very pricey) licensing costs.
What problems is the product solving and how is that benefiting you?
Managing complex projects and products and their roadmaps and development. Helps to keep teams focused on goals and shows real progress being made against targets.


    Jenni R.

Long time JIRA user, new to Product Discovery and I love it!

  • August 05, 2025
  • Review provided by G2

What do you like best about the product?
I recently started using JIRA's new Product Discovery feature and it has truly transformed our team's product planning. The seamless integration with JIRA and Confluence is a game changer, offering us real-time visibility across projects. This has greatly improved our workflow efficiency and team alignment, enabling us to make better decisions quickly. With an intuitive interface and robust functionalities, it's a must-have for any team aiming for success.
What do you dislike about the product?
While I appreciate the depth of customization, I do tend to forget all of the ways to make fields display in locations that I need them, where or how to edit schemes and screens and workflows and to make them correctly apply to the right projects and ticket types.
What problems is the product solving and how is that benefiting you?
The seamless integration of Product Discovery with JIRA and Confluence is a game changer, offering us real-time visibility across projects. This has greatly improved our workflow efficiency and team alignment, enabling us to make better decisions quickly.


    Anoop J.

Powerful but Complex Platform for Agile Project Management

  • August 05, 2025
  • Review provided by G2

What do you like best about the product?
Jira offers a rich set of agile-focused features like customizable Scrum and Kanban boards, detailed issue tracking, and reporting dashboards. The flexibility to tailor workflows to fit unique team processes is incredibly valuable, especially for complex software projects. Jira is a central tool for task tracking and team collaboration so use it everyday.
What do you dislike about the product?
The biggest challenge is ease of use. For new users, Jira can feel overwhelming because the interface has many options and settings that aren’t always intuitive. Even experienced users can struggle with configuring complex workflows or permissions. Customer support is generally responsive and helpful, but sometimes documentation doesn’t cover edge cases. The ease of implementation is not that good if you need to migrate data, integrate other tools, or customize workflows.
What problems is the product solving and how is that benefiting you?
Jira helps streamline project tracking, prioritize work effectively, and improve visibility across development teams. It reduces confusion around task ownership and deadlines while enabling better coordination between developers, testers, and product managers. By centralizing all project activities in one place, Jira improves transparency and team accountability.