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Jira

Atlassian

Reviews from AWS customer

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External reviews

6,967 reviews
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External reviews are not included in the AWS star rating for the product.


    Mehrnaz K.

Effortless Organization and Clear Tracking

  • December 04, 2025
  • Review provided by G2

What do you like best about the product?
Make you organise everything is accessible
Tracking or process is so easy and clear
What do you dislike about the product?
Every thing is just perfect, price , quality and function
What problems is the product solving and how is that benefiting you?
Helping me to track and share my progress


    Garren S.

A bulky and difficult tool to use.

  • December 04, 2025
  • Review provided by G2

What do you like best about the product?
We used JIRA daily for over a year and found it a bulky and over-complicated project management tool. It's ease of use was very low. I also found that it didn't integrate well with our other tools. It supports a lot of features but getting them to work was not easy.
What do you dislike about the product?
It was very slow. And bulky with way to many features.
What problems is the product solving and how is that benefiting you?
Project management and tasks for the team


    Vidya P.

Kanban Boards Make Project Tracking Effortless

  • December 04, 2025
  • Review provided by G2

What do you like best about the product?
I have been using Jira extensively for project management. The Kanban board is particularly helpful, as it allows both stakeholders and team members to clearly see the current status of the project and visualize how many tickets are pending, in progress, and so on.
What do you dislike about the product?
I receive too many notification emails for every state change of the Jira tickets, and sometimes it becomes overwhelming to keep track of all the emails.
What problems is the product solving and how is that benefiting you?
Every IT project is managed using Jira boards because it makes handling projects the agile way . The user interface is very clean, and setting up a Jira board is simple. It's easy to create tickets, assign them to team members, and plan sprints efficiently.


    Sahil Y.

Jira : Making ticket tracking and project management easy

  • December 03, 2025
  • Review provided by G2

What do you like best about the product?
Excellent approval stages which involves all the relevant stakeholders along with that it allows user to set the exact timeline of the request or the projects.
User specific customization can be done which allows user to define the flow and the approvals process as per the organizations needs.
What do you dislike about the product?
Sometimes the performance of the Jira can be very slow and unresponsive wich may lead to hindernce in productivity and frustration.
Along with the complexity of it can be difficult for the new user.
What problems is the product solving and how is that benefiting you?
Jira helps me to track the project progress along with the different deployment stages which helps me to keep track of my deadlines and with the proper approval flow all the stakeholders who needs to be a part of the process and involved


    Information Technology and Services

Perfect for Agile Teams Seeking Transparency and Efficiency

  • December 03, 2025
  • Review provided by G2

What do you like best about the product?
Jira works the best for a team that wants to be an Agile that has regular check ins to enable them to be transparent and on task.
What do you dislike about the product?
It takes a bit to get use to. It has a lot of features but it is not as self explanatory as some of their competitors.
What problems is the product solving and how is that benefiting you?
Using to track task for major projects or epics. It allows the team to see on a kanban view of what needs to be accomplish and when it will be.


    Furniture

Clean Interface and Smooth Features Make It a Standout

  • December 03, 2025
  • Review provided by G2

What do you like best about the product?
The user interface is clean, and the features operate smoothly.
What do you dislike about the product?
Creating tasks and subtasks can be a bit confusing at times. The plus button beneath the Kanban board view should allow for subtask creation, and the process needs to be more intuitive.
What problems is the product solving and how is that benefiting you?
This tool creates an easy-to-reference board displaying all the tasks that need to be completed. It also helps track the progress of the project, making it simpler to stay organized and monitor what still needs to be done.


    Information Technology and Services

Effortless Project Management Made Simple

  • December 02, 2025
  • Review provided by G2

What do you like best about the product?
It makes managing projects much easier and smoother.
What do you dislike about the product?
I have no complaints about Jira. It is simply an amazing tool for project management.
What problems is the product solving and how is that benefiting you?
Jira addresses the business challenges we face when tracking multiple projects across various divisions or departments within our organization.


    Sahil M.

Modern UI and Powerful Project Management in Jira

  • December 02, 2025
  • Review provided by G2

What do you like best about the product?
the most important thing i like in Jira is its impressive UI , its feels so modern and minimal , it been more than 2 years using Jira but still it feel fresh design. it allows us to break down massive complex ETL/ELT projects into manageable, trackable nuts, we can create custom issue types and custom workflows, and also ticketing is crucial for managing dependencies. it gives me and my manager instant, clear visibility . the integration with GitHub is best, as i commit changes, the commits are automatically visible in the jira ticket. we use this process daily on Jira.
What do you dislike about the product?
the tool is powerful but that power means its easy to make a mess if you dont have a dedicated expert admin , simple things like changing a workflow step or adding a new board can be a huge headache. but overall its a great tool .
What problems is the product solving and how is that benefiting you?
basically its solves the problem of workflow transparency and cross team communication for our data warehosue. every ticket has one assignee,so i can see who is responsible for a stuck transformation or a pipeline failure. it also helps in incident management, when a data quality issue occurs, we use Jira to track the incident, link it to the root cause pipeline ticket, and document resolution steps, thats it .. this is how we works and it helps for this, also its help us to work around the deadlines.


    Jay Person d.

Flexible Workflow Management with Room for Improvement

  • December 02, 2025
  • Review provided by G2

What do you like best about the product?
I appreciate how Jira simplifies the process of creating and tracking issues, which enhances my ability to work closely with other teams and keep track of ticket updates. The flexibility of Jira stands out, as it effectively meets the specific needs of our team and workflows. Features like issue tracking, dashboards, and agile boards such as Scrum significantly enhance our project management activities. The integration and collaboration capabilities with Confluence add great value, ensuring a seamless workflow and efficient knowledge management. Furthermore, the initial setup process for basic functions like creating accounts and managing tickets or issues was relatively straightforward, allowing us to be up and running within a day or two. Overall, Jira's convenience and flexibility make it a superior choice compared to other platforms like AWS, and I would rate it a solid 9 out of 10.
What do you dislike about the product?
I think Jira lacks capacity and workload management in terms of planning software tools.
What problems is the product solving and how is that benefiting you?
I use Jira for project and knowledge management, tracking work, and centralizing information. It helps me create and track issues easily, work closely with teams, and keep up with ticket updates. Its flexibility fits our team's needs and workflows.


    Janish S.

All-in-One Solution with Outstanding Simplicity and Integration

  • December 01, 2025
  • Review provided by G2

What do you like best about the product?
I work on it on a daily basis. From UI to simplicity to capturing details to bringing in automation to integration with other softwares. You name it & you have it.
What do you dislike about the product?
On prem version is way behind Cloud version. On prem version has certain missing features compared to Cloud version.
What problems is the product solving and how is that benefiting you?
Bridging gaps between Engineering and Executive management. Building Dashboards, Roadmaps, Daily activities. Ability to collaborate with peers on a daily basis.