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Jira

Atlassian

Reviews from AWS customer

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External reviews

7,270 reviews
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    Financial Services

Jira - Good and Bad about it.

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about Jira is it has many features for project work and bugs tracking. It is used very often by my team, so frequency of use is high. Customer support is okay but not very fast. Ease of use is sometimes hard for new users, but once learned, implementation is smooth. Integration with other tools is good, which helps working together well.
What do you dislike about the product?
What I dislike is that Jira can be complicated and confusing at first, so ease of use is low for beginners. Setting up takes time, so ease of implementation is not very simple. Customer support sometimes slow to solve problems. Overall, Jira is powerful but needs effort to learn and use properly.
What problems is the product solving and how is that benefiting you?
Tracking bugs, managing sprints, and having complete workflow automation with good API capability really helps me and my team work efficiently. Besides this, Jira gives clear visibility of task progress, helping us stay on schedule. It also improves team collaboration since everyone knows their responsibilities and deadlines. The custom dashboards and reports save time in tracking project health. Integrations with other tools make our work seamless, and notifications keep us updated on important changes immediately. Overall, Jira makes project management smooth and helps my team deliver better results faster.


    Information Technology and Services

One of the best project management tool

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
Jira is the robust tool for the issue tracking and we are using it for the seamless collaboration. Our team find it easy to use and it increase team productivity and transparency.
What do you dislike about the product?
As of now I have not find anything that needs to be changed.
What problems is the product solving and how is that benefiting you?
Jira solves our challenges of bug tracking, project organising and managing complex projects with multiple micro service.


    Adam B.

Jira keeps projects organized and on track

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
I really like how easy it is to see the status of each task and who is working on what. The dashboards and filters make finding the right infomation fast even when a project gets very complex.

Good dashboards and reoprts

Fits agile projects very well

Links issues and coments together
What do you dislike about the product?
Sometimes it feels a bit slow and heavy when you have a lot of data in a board. The interface can be slightly confusing at first becuse there are so many options and settings.

Interface is a bit complex for new peple

Setup and custom flows take tim
What problems is the product solving and how is that benefiting you?
Jira helps solve the problem of tracking multiple tasks across big teams. It makes sure nothing gets lost in email and everyone can focus on what needs to be done next.


    Tanuj M.

Easy to learn and use for tracking issues or tickets.

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
I like jira integration features like jira-confluence, zypher, zendesk. Scrum & Kanban are two most useful features of jira.
What do you dislike about the product?
1. Jira setup should be make more easy. 2. Dashboard should be more understandable
What problems is the product solving and how is that benefiting you?
Tracking the bugs and store the new requirements.


    Vitalii V.

Versatile project tracker with powerful workflow automation

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
Jira offers unmatched flexibility for configuring agile boards, custom issue types and advanced workflows. Built-in automation rules cut repetitive admin tasks, while the marketplace adds integrations for code repos, CI/CD and customer support tools. Dashboards and data-driven reports keep stakeholders aligned and provide clear insight into sprint velocity, cycle time and resource allocation. For distributed teams, real-time collaboration and granular permissions ensure every change is traceable and compliant.
What do you dislike about the product?
The initial setup can feel overwhelming: numerous configuration options, permission schemes and screen settings demand a steep learning curve for new admins. Large projects with thousands of issues may experience sluggish board loading unless performance tuning and archiving are applied. Pricing increases sharply as user tiers grow, and some powerful add-ons require separate licences, driving up total cost of ownership.
What problems is the product solving and how is that benefiting you?
Jira centralises all development work, giving every stakeholder a single source of truth for tasks, priorities and deadlines. Custom workflows and automation rules remove manual hand-offs, reducing cycle time and the risk of human error. Real-time dashboards provide visibility into sprint velocity, burndown and blockers, allowing management to allocate resources based on data rather than guesswork. Integrated permissions and audit logs ensure full traceability – a key requirement for regulated industries – while native integrations with code repos and CI/CD pipelines link every commit or deployment back to a user story, improving accountability and release quality.


    Ujjwal A.

Jira - Best Tool to track projects and teams

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
1 - The ticket creation process is very useful and easy
2 - Very easy to create boards and manage teams
3 - It helps to track the progress and blockers in the tasks
4 - Helps to rank team members based on the tasks completed
5 - Helpful in creating sprint retrospectives.
What do you dislike about the product?
1 - The pricing could be improved for jira and also the AI Agent is not that good.
What problems is the product solving and how is that benefiting you?
It helps in managing the project and teams by ceating tickets and dashboards. Also it helps in tracking bugs and assigning them to stakeholders.


    Abhishek S.

Powerful Project Management Tool

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
Jira offers highly customisable workflows to match with all team process and its great for tracking tasks and managing team projects.
What do you dislike about the product?
It can be too overwhelming for new users with a lot of features but it gets easier with regular use.
What problems is the product solving and how is that benefiting you?
It provides ability to break down epics into user stories and helpful in managing requirements.


    Kaushik G.

Simple, Powerful, and Results-Driven – Loved It!

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
Jira helps me gather detailed inputs from clients and streamline those into actionable tasks for my team. I love how I can automate workflows, set custom triggers, and ensure nothing slips through the cracks. It saves time, keeps my projects organized, and gives everyone—from clients to team members—a clear view of progress
What do you dislike about the product?
While Jira is powerful, it can feel overwhelming for new users. The interface isn’t always intuitive, and setting up advanced workflows requires a bit of a learning curve. It would be great if they simplified certain features for quicker onboarding.
What problems is the product solving and how is that benefiting you?
Jira helps me break down client requirements into structured tasks and assign them efficiently to my team. It solves the problem of scattered communication by centralizing all updates, deadlines, and comments in one place.


    Hrishekesh Jagannathan N.

Works, but can be improved significantly

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
Makes it convenient to track project development
What do you dislike about the product?
The user experience can be a lot easier, a first time user will find it very hard to follow
What problems is the product solving and how is that benefiting you?
Makes tracking status of my project much easier along with updates on all bugs and issues


    Consumer Electronics

Great for managing projects

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
Easy to manage multiple projects. I check it very frequently to catch up on the status.
What do you dislike about the product?
UI is clunky, and slow lots of times. Only major drawback of Jira, teams is faster in this regard
What problems is the product solving and how is that benefiting you?
Project status and Bug tracking with multiple teams involved