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External reviews

10,016 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Legal Services

Best CRM I have used in 10 years in the sales industry

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
Hubspot Sales hub is easy to use, intuitive, and works the way I need it to work consistently. It also easily integrates with our tech stack.
What do you dislike about the product?
Sometimes it's integration with AirCall isn't great, but overall, I recommend this CRM.
What problems is the product solving and how is that benefiting you?
It keeps our entire sales organization organized and ready to attack.


    Computer Software

Easy to use and powerful CRM for our needs

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
Bridges the gap well between a sales orientated CRM and Marketing capability. Good rolled up forecasting capability that makes it easy and clear to manage pipeline, excellent UI vs. other CRM's that we've used.
What do you dislike about the product?
Automated attribution of contacts/leads to companies/accounts is lacking which cause some complexity. So far, Hubspot AI has not been powerful but assume this will develop over time.
What problems is the product solving and how is that benefiting you?
Rolled up forecasting, pipeline management and outbound prospecting


    Saloni R.

A Comprehensive CRM Solution That Grows With You

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
HubSpot Sales Hub is incredibly user-friendly and quick to implement, even for non-technical users. It offers a wide range of features like email tracking, task automation, and pipeline management—without feeling overwhelming.

We use it daily, and it integrates easily with tools like Gmail and Zoom, making our workflow seamless. The customer support is responsive, and the extensive help docs make it easy to find solutions fast.
What do you dislike about the product?
While HubSpot Sales Hub offers great functionality, some advanced features are only available on higher-tier plans, which can get quite expensive as your team grows.

Customization options, especially for reporting and dashboards, can feel a bit limited compared to other CRMs. Also, while integrations are generally smooth, a few tools require third-party connectors or manual workarounds for full syncing.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub has helped us solve the problem of scattered sales processes and lack of visibility across the team. Before, tracking leads, follow-ups, and deal stages was manual and inconsistent. Now, everything is centralized, automated, and easy to manage.

It’s improved our response times, follow-up consistency, and overall team productivity. The real-time tracking of emails and activities ensures we never miss an opportunity, while the pipeline view gives us clear insight into what’s moving and what needs attention.

Overall, it's helping us close deals faster and build stronger relationships with leads and clients.


    Information Technology and Services

Great platform for all business needs

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
It gives us the ability to house everything within one space instead of having to connect it from multiple data sources.
What do you dislike about the product?
Sometimes things dont connect properly, but that is easily fixed via workflows and automations.
What problems is the product solving and how is that benefiting you?
This Hub helps solve the handoff and prospecting process that used to exist across multiple platforms. You can do everything in one place.


    Priyanka M.

HubSpot makes sales easy helps me track leads, stay organized, and close faster.

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
The best thing about HubSpot Sales Hub is how easy it is to manage the entire sales pipeline in one place. The automation features save a lot of time on follow-ups, and the email tracking and task reminders help me stay on top of every lead. It’s user-friendly, customizable which makes my workflow much more efficient.
What do you dislike about the product?
Honestly, nothing so far. It’s been smooth, reliable, and fits well with my daily sales workflow.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub solves the problem of managing multiple leads and sales activities in one place. It automates follow-ups and reminders, helping me stay organized and close deals faster. This boosts my productivity and ensures no opportunity slips through the cracks.


    Computer Software

An amazing CSM tool

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
I love to have access to many metrics I can use to create amazing reviews for my customers.
What do you dislike about the product?
That some APis don’t work with Hubspot yet
What problems is the product solving and how is that benefiting you?
It has helped to have everything in one pot. Having this CrM is amazing as you can create many automations to make your life easier.


    Willian A.

Facilitate Lead Management and Automate Tasks

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
I value the possibility of integrating HubSpot Sales Hub with Gmail, as all the conversations I generate via email are automatically cloned to the system, saving time by not having to manually log multiple interactions. I also admire the creation and automation of communication workflows, which helps me organize my day and the messages I need to send, especially to inactive contact bases. The ease of use of the system is something I really like, being very user-friendly and intuitive in its handling. Additionally, the initial setup of HubSpot Sales Hub was easy, which allowed me to start using it quickly without complications.
What do you dislike about the product?
I believe there could be a more functional AI that understands my usage patterns and suggests some automations where my supervision is not needed to check if everything is correct. I would also like to see improvements in the sending of automatic follow-up emails, automatic completion of finished tasks, and the creation of potential client lists using artificial intelligence.
What problems is the product solving and how is that benefiting you?
The HubSpot Sales Hub organizes my sales funnel, communication history, and tasks, improving the management of leads and prospects. The integrations with Gmail and communication automation workflows save time, allowing focus on reactivating inactive bases.


    Courtney T.

Easy to Use and works great

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
I like the organization and simplicity of the software
What do you dislike about the product?
I wish it had time zones and organized numbers that way in queues and calling lists
What problems is the product solving and how is that benefiting you?
It keeps data organized and provides sale structure CRM


    Tanisha S.

Its been an amazing experience using the tool.

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
Being in sales, it's been a lifesaver to keep everything organized, while still giving me the flexibility to make quick changes when needed.
What do you dislike about the product?
Nothing for now, but one area for improvement could be adding more automation when creating tasks, so users don’t have to fill in all the fields manually.
What problems is the product solving and how is that benefiting you?
It’s helped eliminate a lot of the manual work involved in tracking my daily activities and long-term data. The reporting feature makes it easy to understand everything at a glance. It’s where all my data lives, I honestly can’t imagine how time-consuming things would be without it.


    Dimitris P.

Great for Streamlining Sales Outreach, But Watch Deliverability”

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
The ease of use and intuitive interface make it incredibly simple to manage my sales outreach. I especially appreciate the Sequences feature, which helps streamline follow-ups and improve response rates. The CRM is well-structured, and the ability to track emails, schedule meetings, and automate parts of the sales process really boosts productivity. Integration with Gmail and the visibility into engagement metrics are also very helpful.
What do you dislike about the product?
While the platform is very useful, high-volume outreach sometimes leads to email deliverability issues, including potential spam flagging. It would be great if there were more built-in safeguards or recommendations to prevent this. Additionally, some of the reporting tools could be more customizable, especially when dealing with complex sales pipelines.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps centralize my outreach efforts, making it much easier to manage follow-ups at scale without letting leads fall through the cracks. The automation tools, especially Sequences and meeting links, save significant time and reduce manual work. It also solves the problem of scattered communications by keeping all interactions logged and accessible in one place. This has led to better organization, higher engagement rates, and improved visibility into what’s working and what’s not in our sales process.