Sales Hub Enterprise
HubSpotExternal reviews
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Hubspot review
What do you like best about the product?
The software is user friendly, is able to capture email and call logs in real time. The onboarding process was seamless and I was able to join my workteam and see workflows with a problem. I have experienced any issues that require me to contact customer support yet, I suppose that shows how great the software is.
What do you dislike about the product?
Since usage from October, I haven't experienced any downsides that I can comment on.
What problems is the product solving and how is that benefiting you?
Keeping track of all my leads and frequency of contact
HubSpot is great!
What do you like best about the product?
It's got plenty of features you can use as your business needs scale
What do you dislike about the product?
Bit of a steep learning curve to start with if not familiar with CRMs.
What problems is the product solving and how is that benefiting you?
It's integrates across out Website and used to schedule any appointments. Very helpful
HubSpot helps streamline collaboration across Marketing, Sales, and Support Teams.
What do you like best about the product?
Using HubSpot, my colleagues and I are able to track lead interactions (In my case, I'm a marketer, and can automate follow-ups, and gain insights into engagement levels), this ensures that our teams are always aligned. The integration with marketing tools allows us to nurture leads effectively, and we can also create custom report to have clear visibility into pipeline health and sales performance. Integrating with the platforms we already use for marketing was simple. I'm non technical, and could handle it without having to bother the IT team. Overall, HubSpot has been quite easy to use and keeps all stakeholders from account managers to our CS team all on the same page.
What do you dislike about the product?
One of the challenges we faced with HubSpot Sales Hub was choosing the right plan when upgrading from the free version. While the platform offers a lot of powerful features, it wasn’t immediately clear which plan would best fit our team’s needs. With so many options and tiered pricing, we found ourselves debating between different plans and features, unsure of what we truly needed versus what would be nice to have. The HubSpot team did give us a trial period, however with a lot of day-to-day work we had to handle on our end, we weren't able to really make the most out of the trial period. That said, once we settled on the right plan, the value HubSpot provides has been well worth it.
What problems is the product solving and how is that benefiting you?
Sales Hub helps us solve key challenges around team alignment and lead management. Before using HubSpot, we weren't using a CRM at all. The process was quite manual for us with GG Sheets and it was difficult to track interactions between marketing, BD, and customer support. A lot of the time, it led to miscommunication or missed follow-ups, especially as the team was growing and as new team members join/ex-colleagues leave. Now, everything is centralized. Our account managers, marketers, and consultants can see exactly where each lead or customer stands in the pipeline.
Why I like using Hubspot
What do you like best about the product?
the fact that I can access it on my phone whilst on the road or my lap top whilst doing presentations and or on the road
What do you dislike about the product?
sometimes when you are limited for time when entering New contacts it becomes time consuming
What problems is the product solving and how is that benefiting you?
if used correctly & consistantly it is a great tool to record meetings presentations conversations & upcoming contact where without it it would be difficult to track down information
A Work in Progress
What do you like best about the product?
In terms of looking for the data by the team it's easy to find when you get to familliarize Hubspot.
What do you dislike about the product?
Starting with it is somewhat tiresome beacause everything is all over the place.
What problems is the product solving and how is that benefiting you?
It makes managing sales data easier because they are all in one spot.
Need paid version
What do you like best about the product?
I like that it easily integrates with a wide variety of applications and is easy to use.
What do you dislike about the product?
The free version isn't much use for most users who truly have a volume of contacts to keep up to date with (which is why people seek a CRM in the first place). Definitely consider that you will need to level up the subscription.
What problems is the product solving and how is that benefiting you?
Keeping tabs on how many people within the organization have pinged the contact already.
Good user interface
What do you like best about the product?
The user interface is friendly and easy on the eye. Which means it is faster to train new people and more likely that the data will be accurate.
What do you dislike about the product?
While there is a lot of customisation, there is not customisation in terms of the types of views you can have show depending on the category of customer, etc. Some customers you need to be reviewing different data.
Also, I hate that if you are a business where you have ongoing purchases but a few big deals within that revenue stream, HubSpot automatically associates EVERY piece of activity on that contact is associated with the open deal also. This means the activity stream on the deal record is always overfull and a lot is irrelevant.
Also, I hate that if you are a business where you have ongoing purchases but a few big deals within that revenue stream, HubSpot automatically associates EVERY piece of activity on that contact is associated with the open deal also. This means the activity stream on the deal record is always overfull and a lot is irrelevant.
What problems is the product solving and how is that benefiting you?
Keeping track of customer information. In part, providing customer service & monitoring performance of sales and customer service teams. Marketing via email.
A great platform that does it all!
What do you like best about the product?
There are so many tools that our team uses and loves!
What do you dislike about the product?
It can be confusing to learn at first, but once you pick it up it's a breeze!
What problems is the product solving and how is that benefiting you?
It helps track our pipeline and keep our team organized and informed.
HubSpot a Powerful App, But Pricey...
What do you like best about the product?
HubSpot is an incredible tool for combining many marketing and sales processes all into one! By using HubSpot my team and I have automated a large portion of our workflow, while also opening doors to new features such as a live chat on our website. We highly recommend that you give HubSpot a try.
What do you dislike about the product?
One pain point that my team and I have experienced is the price of HubSpot and the unclear feature tiers. Some of the basic tools that we need are locked behind a subscription tier that doesn’t make sense. In fact, we had to double our monthly cost to unlock 1 feature.
What problems is the product solving and how is that benefiting you?
HubSpot is a core part of our internal workflows. Not only is our main CRM, but it also helps us with quotations, invoicing, and live chat support on our website.
HubSpot has improved some of our business processes
What do you like best about the product?
we like to use hubspot sequences in worflows
What do you dislike about the product?
sometimes the API does not get repoerted to GOggle shets with our workflows. We dont have this issue with Zapier. Also It would be great to CC a second person onto sequences. Also I wish froms had condtional formatting and more formatting options. Such as a checkbox dropdown box
What problems is the product solving and how is that benefiting you?
We need to followup with our clients oftern, seqiuneces has hleped with this. I also like the customization
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