Reviews from AWS customer

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External reviews

10,017 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Gian C.

Pros and Cons of HubSpot.

  • May 22, 2026
  • Review provided by G2

What do you like best about the product?
The organization, ease of sending emails and follow up alerts.
What do you dislike about the product?
Overkill with some of the functionality. Some of the email templates seem generic.
What problems is the product solving and how is that benefiting you?
Sales pipeline organization. Mostly best times to follow up.


    Aravind D.

HubSpot: User-Friendly CRM with Seamless Integrations and Powerful AI Features

  • May 22, 2026
  • Review provided by G2

What do you like best about the product?
I feel Hubspot is the best CRM for any sales process and outreach. Why is because of the User interface how Accounts and relevant contacts are mapped. Stages - with exact points to follow. All user friendly features which will gather company's logo and a lot more. Easy to integrate with any Lead generation apps like Apollo.io. All comes with a pay as you go model and a reasonable pricing. The AI features and which supports seamlessly with any documentation. When it comes to performance there is always a lag in loading and UI gets struck sometimes which needs to be fixed.
What do you dislike about the product?
Lagging issue and screen gets struck sometimes and requires refresh which will mess up my list view again
What problems is the product solving and how is that benefiting you?
The benefitting part is leads and list creation is very easy. Reports and dashboards are very good. Activities and tasks are very easy to log.


    Marketing and Advertising

Clean, Intuitive Sales Management with Time-Saving Automation

  • May 21, 2026
  • Review provided by G2

What do you like best about the product?
What I like best about HubSpot Sales Hub is how easy it is to manage the entire sales process in one place. The UI is clean and intuitive, making it simple to track deals, manage pipelines, and stay on top of follow-ups. The automation tools for sequences, task reminders, and email tracking save a lot of time and help keep outreach organized. I also appreciate how seamlessly it integrates with the rest of the HubSpot ecosystem, making collaboration and reporting much more efficient.
What do you dislike about the product?
One thing I dislike about HubSpot Sales Hub is that some of the more advanced features and reporting capabilities are locked behind higher pricing tiers, which can get expensive as teams grow. There can also be a bit of a learning curve when setting up more complex automations or customizing workflows. While the platform is generally very user-friendly, certain areas can feel a little limited without additional add-ons or integrations.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps solve the challenge of keeping sales activities, customer communication, and pipeline management organized in one centralized platform. It reduces manual work through automation, improves visibility into deal progress, and helps ensure follow-ups don’t fall through the cracks. This has made our sales process more efficient, improved team collaboration, and given better insight into forecasting and overall pipeline performance.


    Computer & Network Security

Intuitive Campaign Planning, Launching, and Tracking Made Easy

  • May 21, 2026
  • Review provided by G2

What do you like best about the product?
Its ability to plan, launch, and track marketing campaigns is what I find most useful. UI is intuitive and easy to navigate. Easy to integrate with other platforms. No performance issues as compared to competitive platforms of similar scale.
What do you dislike about the product?
I am not sure whether it has native AI capabilities that could help me in finding the sales opportunities and drive my campaign accordingly. It could do more in associating it with native IA solutions that can let me plan or query in natural language.
What problems is the product solving and how is that benefiting you?
It is helping me in buildling and driving marketing campaigns based oaround a specific target customer segment. Easy to identify and filter customer data and drive my campaign on the desired line. ROI looks pretty good when we can quickly launch our campaigns based on the dataset.


    Jeffrey F.

Effortless CRM with Easy Setup and Management

  • May 21, 2026
  • Review provided by G2

What do you like best about the product?
I like HubSpot Sales Hub because it's simple to use, which is great for managing all of my contacts with an easy-to-use method. It's also easy to create pipelines and manage warm leads, making it straightforward to develop new sales. The initial setup was very easy for me.
What do you dislike about the product?
Better integrations with email.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to organize all my contacts easily and manage warm leads, which helps in developing new sales.


    Krassimir I.

Easy, Clean CRM Integration That Saves Time with Tracking, Meetings, and Pipelines

  • May 21, 2026
  • Review provided by G2

What do you like best about the product?
Very easy to use, clean interface, everything works well with the CRM. Email tracking, meetings, and pipelines save a lot of time day to day.
What do you dislike about the product?
plans are expensive. Some automations are a bit tricky to set up at first.
What problems is the product solving and how is that benefiting you?
It keeps the whole sales process in one place, helps with follow‑ups, and gives clear visibility on deals.


    Anonymous

Effortlessly Manages 1,500 Companies with Intuitive Features

  • May 20, 2026
  • Review provided by G2

What do you like best about the product?
I really like the pipeline feature in HubSpot Sales Hub. It lets me see exactly where all my clients and customers are and what stage they're at. It also enables me to monitor my sales staff, seeing how well they're doing in sending emails and responding to them, as well as listening to phone calls. The initial setup was very easy for me.
What do you dislike about the product?
Hubspot is a bit pricey for a small business
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps me manage all 1,500 companies and provides a clear view of where my clients and customers are in the pipeline. It also enables me to monitor my sales staff's performance, email activities, and phone call effectiveness, aiding in sales training.


    Manufacturing

Clean UI, Strong Integrations, and Helpful “Breeze” AI — Minor UX Friction

  • May 20, 2026
  • Review provided by G2

What do you like best about the product?
The UI/UX is clean and easy to navigate. The wide range of integrations available on HubSpot is key to making it a single source of truth and improving overall workflow efficiency. Performance has been reliable, and the pricing feels reasonable relative to ROI and competitor options. Support is readily available, and the ongoing complimentary customer success coaching meetings help ensure the educational materials and training are in place for full utilization and maximum ROI. The AI bot, "Breeze," has also been extremely useful for extracting and consolidating data, creating charts, and providing insights.
What do you dislike about the product?
I dislike the UI/UX on the sales performance charts and graphs. For example, one bar chart might show sales rep “John” in blue and sales rep “Jim” in green, but then another chart flips the colors, with Jim in blue and John in green. That inconsistency makes it harder to read and compare results quickly. My other dislikes are likely due to my own failure to access the educational materials available, so I’m not always sure how to perform certain tasks.
What problems is the product solving and how is that benefiting you?
We were struggling to stay organized with sales outreach and to track deal stages across several different tools. HubSpot has given us a clean, single source of truth that keeps everything in one place and makes it much easier to maintain organization. The AI features help automate outreach and reduce manual admin tasks. As a result, we can focus more on selling and less on organizing.


    Information Technology and Services

Effortless CRM with Excellent UX and Quick Setup

  • May 20, 2026
  • Review provided by G2

What do you like best about the product?
I find HubSpot Sales Hub to be a great CRM for managing my sales pipeline. It helps me keep track of interactions, perform sales motion multithreading, and conduct account research. The user experience is amazing and more friendly, which I really appreciate. I also find the call feature particularly valuable since it wasn't available in Salesforce. Setting it up was really quick and convenient.
What do you dislike about the product?
Homepage dashboard can be improved. Should have the option of recently used/mostly used tabs to make it easier to access.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps me manage my sales pipeline, track interactions, handle multithreading in sales motion, conduct account research, and removes my dependency on Excel.


    Taiba B.

Powerful Automation and Insightful Pipeline Visibility

  • May 19, 2026
  • Review provided by G2

What do you like best about the product?
I use HubSpot Sales Hub for its powerful automation and complete visibility into leads, emails, and deals all in one place. The automation saves time by handling task creation and lead assignments automatically, while the pipeline visibility helps me track every single deal stage and prioritize the right opportunities. It's also worth mentioning that the initial setup was easy with guided onboarding and clear documentation.
What do you dislike about the product?
Sales hub pricing
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to centralize lead management, automate sales tasks, and provide clear pipeline visibility, helping us deal faster and stay organized. Automation saves time by handling task creation and lead assignments, while pipeline visibility helps me track each deal stage and prioritize opportunities.