The tool's features are similar to a CRM. One valuable feature is email workflow management, which provides transparency. I can review the communication thread between the customer and our team. It also allows me to analyze demo and call recordings to gain insights into customer conversations.
Sales Hub Enterprise
HubSpotExternal reviews
10,017 reviews
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Quick and easy to use! My pipeline is better then ever!
What do you like best about the product?
How easy it is to use. User friendly and easily readible when it comes to knowing what do to next.
What do you dislike about the product?
Few little glitches here and there that we are working on getting fixed when it comes to leads coming in.
What problems is the product solving and how is that benefiting you?
Theyre solving the issues of having to use several different CRMs when they have it all.
Easy to navigate
What do you like best about the product?
everything is easy to find and organizes all our data.
What do you dislike about the product?
nothing much really. i enjoy using this app.
What problems is the product solving and how is that benefiting you?
Organization of all the data I get from my leads.
5 stars for HubSpot
What do you like best about the product?
HubSpot slashes the time I would have to dedicate to our customer outreach. It is efficient, user friendly and overall a great asset for a growing business.
What do you dislike about the product?
I struggle to find something wrong with the platform. I have zero complaints.
What problems is the product solving and how is that benefiting you?
Saving me time on customer outreach programs.
Great tool for making sales calls.
What do you like best about the product?
I love the ability to call within the company/contact pages. It is great at getting tasks done fast for cold outreach.
What do you dislike about the product?
I wish I was given more call minutes so I could make more calls through my computer.
What problems is the product solving and how is that benefiting you?
It creates a place where I can keep track of all my activity.
Easy to use and intuitive
What do you like best about the product?
Easy to track tasks and make sure everything I need to complete that day is in a clear view
What do you dislike about the product?
I think opportunity view could be better and more customizable
What problems is the product solving and how is that benefiting you?
Tracks activity and tasks for all my opportunities
SDR Manager
What do you like best about the product?
Dashboards and filtering through multiple dates and actionables
What do you dislike about the product?
sometimes it can be hard on the mobile app to still filter through when im on the go
What problems is the product solving and how is that benefiting you?
To be able to see the difference in ARR goals and Opp goals on a level we havent been able to before
I think we are passed the "up and comer" phase. They've done a great job of getting better!
What do you like best about the product?
It seems like every day I am seeing updates and betas for positive change. This tool is so much easier to manage as a team of one in RevOps.
Sincerely,
A Converted Salesforce Fan
Sincerely,
A Converted Salesforce Fan
What do you dislike about the product?
My CSM is fantastic, but you can tell they are busy! Scheduling can be tough at times.
What problems is the product solving and how is that benefiting you?
Saving us a boatload over Salesforce, but also getting our team our of sheets and into the 21st century. I don't have enough time to discuss how Hubspot has:
1. Improved Lead Routing
2. Optimized Speed to Lead
3. Organized Forecasting
4. Segmented different verticals in a manageable way
1. Improved Lead Routing
2. Optimized Speed to Lead
3. Organized Forecasting
4. Segmented different verticals in a manageable way
An intuitive platform with resources for customer education
What is our primary use case?
What is most valuable?
We use the tool for email automation and responses. It helps with sales nurturing, and we have integrated it with Factors.ai. The biggest pro is its intuitive and easy-to-use interface. I can easily access the information I need. Another strong point is the customer education they provide. There are numerous resources available to help understand how to use it. HubSpot Sales Hub does a great job with automation and structuring sales processes.
What needs improvement?
The tool doesn't effectively summarize conversations and note-taking features. The solution needs to include predictive analytic capabilities. There is room for improvement in post-call functionalities. After a sales call, more can be done, such as providing detailed insights and better note-taking capabilities. An AI-enabled sales assistant feature would also be beneficial.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
HubSpot Sales Hub is stable.
How are customer service and support?
The tool offers a weekly support call, but other than that, there isn't much maintenance needed. Sometimes, there are issues when the server goes down, or there's downtime, but overall, it's easy to use since it's mostly cloud-based. It's not on our server, so it's easier to manage.
How was the initial setup?
HubSpot Sales Hub is a cloud-based platform and its deployment is easy.
What's my experience with pricing, setup cost, and licensing?
The solution is more on the cheaper side, but not the cheapest. I'd say it's somewhere in the middle. There are cheaper options like Zoho that provide many features at a lower price, but they're not as expensive as Salesforce or SAP.
What other advice do I have?
I rate the overall solution an eight out of ten.
It is user friendly, you have to navigate and use it to understand fully the new interface.
What do you like best about the product?
Very visual, rearranged correctly if you used it before.
What do you dislike about the product?
You need to use it quite frequently to fully understand how to use the new interface.
What problems is the product solving and how is that benefiting you?
Organize my leads.
Hubspot is easy to use and super powerful out of the box
What do you like best about the product?
Hubspot is extremely powerful and customizable but also very easy to use and quick to get started with right out of the box. Their customer service/support is top notch. HS has an extensive marketplace of integrations that work well and are easy to implement. They also offer tons of training and academy courses - many of which can even be accessed with a free account. I use HS on a daily basis and would highly reccomend it. I am visually impaired and on top of being easy to navigate, HS works very well with my screen reading software.
What do you dislike about the product?
Hubspot is on the pricier side but you definitely get alot of quality for what you pay.
What problems is the product solving and how is that benefiting you?
Hubspot helps our team with an easy to use/implement CRM solution. We are able to track deals and all stay on the same page with them. I also frequently use sequences in Hubspot to send automated emails and complete other redundant tasks.
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