Love the dashboard for good sales KPI’s
What do you like best about the product?
It's easy to use and intuitive to the sales process
What do you dislike about the product?
Took a bit of getting used to with a steep learning curve but was worth it to learn and apply.
What problems is the product solving and how is that benefiting you?
Keeping track of the sales cycle and the progress of our sales staff to goals and long term progress.
Great software but can get pricey
What do you like best about the product?
I like that Hubspot Sales Hub streamlines the sales process and has options for prospecting and an integration with LinkedIn Sales.
What do you dislike about the product?
I find that the prices keep increasing which decreases the affordability of services. While you can use some services at a very basic level, many of the options that would create value and a differentiator from their competitors are quite pricey and often not worth the extra $$$ for a smaller company.
What problems is the product solving and how is that benefiting you?
I enjoy being able to track emails and engaged activity.
"The software is an excellent CRM, interconnected with a sustainable sales intelligence platform"
What do you like best about the product?
In a word, sales hub is an all-in-one! It's simple to find fresh leads, sort them, and allocate them either manually or through a workflow! This eliminates any worries that one representative may receive more leads than another and saves time, money, and energy. I adore having so many tools at my disposal for sales! CRM notes, customizable sequences, and comprehensive contact profiles. I adore being able to quickly observe what our sales staff is doing. I am the marketing manager, so I am always giving the sales staff leads. I can monitor that lead's progress with Hubspot to make sure it keeps going in the right way. This feature-rich program is offered, and we heartily endorse the offering.
What do you dislike about the product?
No dislike.Very happy with our investment in HubSpot and we are now taking full advantage of many of its time saving features
What problems is the product solving and how is that benefiting you?
Monitoring all of the leads, transactions, and sales activity of our staff members is beneficial. Deployment was quick and simple. Hubspot's templates function will generate helpful customer profiles, which then gives our team the ability to predict which demographics are most ideal for future prospecting. Sales representatives loved this product and began using it right away.
Limited Customer Success functionality
What do you like best about the product?
I use hubspot everyday and the most helpful part when it comes to Hubspot is the data tracking. The integration with gmail and chrome is great, makes tracking emails open and click rates really simple. Easy to put together quotes as well, which make that process simple for customers.
What do you dislike about the product?
Still limited functionality when it comes to support the Customer Success function, with how cloesly aligned Sales and Customer Success have to be these days to be susccessful, it's surprising that Hubspot hasn't invested in better functionality to allow for easy collaboration between these two teams and also make it easy to progress customers past the sales stage through Hubspot.
What problems is the product solving and how is that benefiting you?
It streamlines our interactions with customers, makes it easy to track our engagement and allows us to automate a lot of our processes.
It is a great software that is well integrated with Hubspot
What do you like best about the product?
Hubspot best part is it helps to maintain the contact in one place and helps to cater the contact as per the prospect like if I have 59 contact 10 contact in prospect, 9 contact in Inprogress 20 contact in Meeting Pending and etc
What do you dislike about the product?
There should be some more tips and tricks should be given for sales person and AI integration should be there
What problems is the product solving and how is that benefiting you?
It helps to solve the contact management issue like putting the contact as per the stages after the conversation
Ability to map this journey helps us identify gaps and improve, including mapping better customer profiles we are able to attend or not
What is our primary use case?
We use it for our sales process. We insert the prospect to customer prospect and take them along the customer journey, use it to map every step of this journey and the sales process.
We also use it for reporting, communication with existing customers and prospects. It's very fine, but our business is too small. We deal with around 250 customers, including prospects, so it's not too much.
How has it helped my organization?
The automation features positively impacted our workflow. Today, we use automation only for marketing. We send prospects a monthly notification, email, or message to advertise our products or invite them to presentations. So, we use automation only for prospects.
What is most valuable?
The capacity to map the customer journey is most useful to us. We have a list of customers, and we prospect them as they advance in their journey, gaining more business referrals or improving their engagement, with the goal of closing an agreement with us.
The ability to map this journey helps us identify gaps and improve, including mapping better customer profiles we are able to attend or not. It's a lot.
What needs improvement?
One challenge for us is getting our team engaged in HubSpot. Some of them are not familiar with CRMs, so we spend time training them on HubSpot's features. I'm not sure if it could be improved, as it may be our fault, not HubSpot's, but we do spend some energy training people on HubSpot's features.
HubSpot could provide training or more training. Today, we train our team ourselves using HubSpot material available on the Internet, but we do not use official HubSpot training programs.
For how long have I used the solution?
I have been using it for six months. I still use HubSpot. I am the owner of a very small start-up company.
How are customer service and support?
The customer service and support are very good because every time I need something, they reply immediately even in the free version.
I have no comments about the quality of customer service. I'm very satisfied.
Which solution did I use previously and why did I switch?
We only have HubSpot, and we want to keep it.
I worked with Salesforce once in a large company. Maybe for large companies it makes sense because they see it as a very robust solution. I've never seen HubSpot in a large company. For our size, it's more than enough, but for more than five thousand users.
I worked at a large telecommunications company where more than 5,000 people used Salesforce. I've never seen HubSpot in such an environment, so I have no idea how it behaves in that context.
How was the initial setup?
For me, it was easy to set up, but I was familiar with CRMs already. For people who are not familiar, it might be a bit more difficult. I did everything in a few hours, so it wasn't complicated for me.
We don't have integrations yet because we are a small company and don't have the need to use APIs to integrate HubSpot with other tools.
What was our ROI?
Efficiency is our main concern. We don't have to match the costs today because the operation is too small. But efficiency helps us a lot because we can clearly identify where we are with each customer.
We have a clear view and are able to identify customer profiles and quickly understand which kinds of customers are not good for us and which we are more successful with.
What's my experience with pricing, setup cost, and licensing?
Compared to Salesforce, it's totally okay, so I prefer HubSpot's features. Especially for our size, HubSpot is more than enough, and the prices are much better.
Currently, we use the free version because we don't have enough business to justify the investment. But we are satisfied so far.
Our hope is that we grow and can pay for the better features in the short future. Today, we use the free version because our company is still too small.
What other advice do I have?
Overall, I would rate the solution a nine out of ten. I wouldn't give it ten because I'm struggling a little bit to train my new employees on HubSpot, and it takes some energy. Otherwise, everything is fine.
I'm very satisfied and would be able to give a recommendation to others.
A powerful tool to empower sales department
What do you like best about the product?
I would say the best tool regarding HubSpot Sales Hub is the sequence function included in the paid seat.
This really helps save our sales reps time when managing leads. It automized the whole process of following up with leads and without missing any opportunities.
What do you dislike about the product?
The paid seat function consists some of the important and easy to use function such as propspect tool or template. Some users might not be tech-savvy enough to use functions such as sequence. However, template would be an easy to use function. The paid seat license fee could be a financial entry barrier to unleash the sales hub full potentials in my opinion.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helped us manage all the leads and deals in a systematic environment.
The company I am working at used excel sheet to do data management in the past. HubSpot sales hub really provide a more transparent and clear insights for our business potentials.
Daisy Communication Ltd review
What do you like best about the product?
The platform is very useful in measuign sales, metrics, performance activity. The platform is a very efficient resource in our company used on a daily basis by all the depatments.
What do you dislike about the product?
Maybe have the fetures a little larger in size, seems too small. ALso maybe have the menu accross and not sideways.
What problems is the product solving and how is that benefiting you?
We have pre set dsashboards that show and pick up on sales daily. Brilliant platform
Intuitive and agile tool
What do you like best about the product?
As we have a combination of various Hubspot Hubs, I find it difficult to evaluate only the Sales Hub. But overall I absolutely love working in Hubspot, it's intuitive and easy to use. The overviews of deals, pipelines and forecasts is our main tools, also with reports and dashboard, and I think that it's very nice with all the different filter and customization options available, so that we can make it fit our needs perfectly.
What do you dislike about the product?
There is only one thing I can think of, and that is that I find the form builder and webflow too 'fixed', it would be great if the customization options was mre open.
What problems is the product solving and how is that benefiting you?
It's helping us as a CRM system, with managing our customers, deals and orders.
Great experience
What do you like best about the product?
How it integrates with marketing operations
What do you dislike about the product?
more customizable options for calculations
What problems is the product solving and how is that benefiting you?
Customer insights for personalized targeting and automated processes
