I use HubSpot Sales Hub for lead management and tracking. All customer interactions, such as phone calls or emails, are registered as evidence. I also import databases from other systems and integrate them with the solution, either manually, through APIs, or using other tools. I manage the entire sales lifecycle from the initial contact stage to lead conversion, opportunity management, and closing deals within HubSpot Sales Hub.
Sales Hub Enterprise
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10,017 reviews
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I LOVE hubspot and all of its integrations. It's the best sales CRM I've ever used.
What do you like best about the product?
HubSpot is so simple to use that anyone can learn how to effectively implement this into their sales strategy. The customer support is amazing, anytime we have an issue it gets resolved QUICK. We use this every day for all of our sales and marketing. It's quite literally our hub for information. The integrations we've been able to do are easy to integrate but also very complex in regard to their capabilities.
What do you dislike about the product?
I can't really think of anything that I don't like about hubspot.
What problems is the product solving and how is that benefiting you?
It's helping us manage our sales team and sales activities.
Offers better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits
What is our primary use case?
What is most valuable?
The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities.
The most effective feature for email tracking is the integration that immediately captures customer replies and associates them with the customer's history. This allows easy access to all interactions via email without needing to search through emails. Additionally, integrating email signatures and managing multiple email accounts makes tracking and managing emails very convenient. The tool offers an easy overview of opportunities.
The solution's reporting feature is easy to configure and manage. The value includes better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits.
What needs improvement?
There is always room for improvement; I expect more integrations with different tools. I also appreciate the mobile app's user-friendliness. However, I think there could be improvements in database cleaning and customization options for information presentation on the screen. Overall, as a final user, I am very happy with HubSpot Sales Hub.
For how long have I used the solution?
I have been using the product since 2012.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable, but additional modules and features may require payment. Additionally, with the right technicians, custom developments can be made. One important aspect is that HubSpot Sales Hub is more than just a CRM. It offers a knowledge base with articles, case studies and email templates provided by the HubSpot team, which are very helpful in daily activities and customer interactions.
In my company, I'm the only one who's really into HubSpot Sales Hub. I'm an evangelist for CRM usage, but unfortunately, the rest of the team doesn't seem to care much about it. My company has three users.
How are customer service and support?
The online technical support area, where you have FAQs, a knowledge base, and even the community, provides all the support I need. Plus, the solution is so easy to use that I haven't encountered any major issues.
How was the initial setup?
The tool's setup process is straightforward. It's also quite simple and easy to remember when importing data or making adjustments to fields and records. It has a wizard. You need to define what you want and push a button, so there aren't too many steps involved.
What's my experience with pricing, setup cost, and licensing?
The tool's licensing depends on factors like the number of contacts, users, and additional modules. But generally, it's feasible and accessible. A free license is also available, although it comes with limited features. Even the free license is cool to use.
The cost varies depending on your needs and goals, with options for yearly or monthly licenses. While paying yearly may offer discounts, overall, the solution is accessible in terms of cost.
What other advice do I have?
I rate the overall solution a nine out of ten. I have integrated it with a few email tools, but I think it could connect with even more tools. For example, it works with Gmail and Zapier. There are HubSpot forms that can be put up on websites. It is more than a CRM tool; it can also be used for email marketing.
I recommend giving it a try, especially the basic features. It's really user-friendly and covers all the essentials that any company needs.
Good but can be better
What do you like best about the product?
A lot of contact/company properties to play around with, automation, sequences, and knowledge portal. user friendly. can be easily integrated with 3rd party tools. great customer support.
What do you dislike about the product?
Inability to send on behalf of someone. (e.g. a sales admin trying to respond as the founder for a founder-named outreach)
What problems is the product solving and how is that benefiting you?
It helps in managing/dispositioning leads perfectly with various property fields to add. sales pipeline/analytics/reporting is another great feature to track your path forward. workflows are very handy to automate various data points and implement logics around.
User Friendly
What do you like best about the product?
I like how user friendly the platform is and the integrations as well.
What do you dislike about the product?
I wish you could upload more than 50 contacts at a time for sequences.
What problems is the product solving and how is that benefiting you?
It is tracking sales and potential client activity.
Moving CRM to hubspot has helped efficiency's
What do you like best about the product?
It helps me do my job at speed, going between tasks to call
What do you dislike about the product?
the task tabs sometimes jump backwards for some reason between tasks but still quicker
What problems is the product solving and how is that benefiting you?
Its helping add and store data of business's for myself to call
Easy to navigate
What do you like best about the product?
I can view my tasks number using relevant filters and keep a track on team members tasks so that anything do not goes unseen.
What do you dislike about the product?
It lags few times, requires a certain speed of internet connectivity speed and donot seems to be working smoothly.
What problems is the product solving and how is that benefiting you?
Keeping a track on each deal being assigned to me as well as my team members which helps in delivering hassle free delivery to customers.
Empower Your Sales Team with HubSpot Sales Hub!
What do you like best about the product?
Works well with other HubSpot tools for sales and marketing, giving a complete picture of customer interactions and helping personalize outreach.
Can be used by businesses of any size, with options to grow as your company expands.
Can be used by businesses of any size, with options to grow as your company expands.
What do you dislike about the product?
The pricing of HubSpot Sales Hub may be prohibitive for small businesses with limited budgets, especially if they do not require all the features included in the platform.
What problems is the product solving and how is that benefiting you?
Before using HubSpot Sales Hub, our sales processes were scattered across various tools and spreadsheets, making it difficult to track leads and follow up effectively.We didn't have visibility into how potential customers were interacting with our emails and content, making it hard to know who was genuinely interested and who wasn't. Now it has helped us centralize our sales activities in one platform, making it easy to track leads, manage contacts, and stay organized. The lead scoring feature in HubSpot Sales Hub helps us identify the most promising leads based on their engagement level and behavior, enabling us to focus our efforts on those with the highest likelihood of conversion.
Having a great experience
What do you like best about the product?
Hubspot is really very easy to use. It makes the process easy.
What do you dislike about the product?
There isn't anything which I dislike about Hubspot.
What problems is the product solving and how is that benefiting you?
It makes the sales process very comfortable. I can manage the leads easily.
The best CRM out there
What do you like best about the product?
Able to seamlessly organize everything under one umbrella. My days are brighter knowing that I have everything I need, and wont lose anything in the mix! Its the only CRM i will ever use or advocate any organization i am with to use.
What do you dislike about the product?
Silly integrations like Kixie which sometimes glitch. But the customer support team is amazing to always help!
What problems is the product solving and how is that benefiting you?
Being the one stop shop to help me keep everything organized
Best CRM out there- from a very high CRM user
What do you like best about the product?
I have been in professional sales for over 15 years and have used many CRM tools, including the best-known names in the industry. Hubspot is my preferred platform. You can't beat the ease of use with Hubspot when you're flying at 1000mph working on multiple files. Your not bogged down with required fields that stop your flow, not forced to do many of the what I call BS step that hinder what you do best and that is produce sales. It keeps you on task so files dont fall through the cracks and lets you know when clients are engaged so you know how to prioritize your follow-ups. Those are the features that salespeople love. Help me close deals and you'll have a customer in me for life.
What do you dislike about the product?
If hubspot had a better integrated texting tool that would be an improvement. The plug ins work but they could be more seamless. The ability to search w/in a text thread, like a "control F" feature, would have benefitted me many times in the past.
What problems is the product solving and how is that benefiting you?
It helps me keep track of a very full calendar. High users of Hubspot typicall have large pipelines of clients and leads and the orginazation tools help you keep on top of them and dont allow for deals/client to fall through the cracks.
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