We use the solution mostly for marketing and lead generation purposes. Data, such as how many people we reached out to, is stored in this solution, and we try to manage the data and the lead using this solution. We use the data accordingly to create a target or prospects list.
Sales Hub Enterprise
HubSpotExternal reviews
10,017 reviews
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External reviews are not included in the AWS star rating for the product.
Hubspot helps me keep track of my book of business!
What do you like best about the product?
I like having all of my clients information in one spot and being able to see all communication we have ever had with them easily. I also appreciate all of their training material.
What do you dislike about the product?
There isn't really anything I dislike about the platform.
What problems is the product solving and how is that benefiting you?
Hubspot gives us the ability to keep track of all of our clients and know where they are at in their onboarding process.
Easier To Track Clients, Emails and Tasks
What do you like best about the product?
It has made tracking tasks and emails SO much easier for our company
What do you dislike about the product?
It can be a little bugy, though their support is responsive
What problems is the product solving and how is that benefiting you?
HubSpot has made it easy to keep track of each clients book of business, helping to ensure that no client is forgotten
Taking Client Organization To The Next Level!
What do you like best about the product?
Hubspot makes it very easy to correctly track all of my actions (Emails, calls, meetings..etc) with my current clients and making sure that I stay on top of checking in with them.
What do you dislike about the product?
It seems to have a little higher rate or errors/ the website being down then other platforms that we use as a company.
What problems is the product solving and how is that benefiting you?
Hubspot makes easy to execute communicate with my current clients all in one place.
Better cost than Salesforce, but you feel the difference in experience
What do you like best about the product?
I like the layout, feels very nice and easy to learn
What do you dislike about the product?
Duplicates are a nightmare, constantly causes probelms
What problems is the product solving and how is that benefiting you?
End to end from lead/prospect to current customer and enabling the relationship between us
Great CMR
What do you like best about the product?
The integrations with email and calendar events really help keep track of things. Easy to use.
What do you dislike about the product?
Added features are quite expensive but i would love to try
What problems is the product solving and how is that benefiting you?
Complexities in a long sales process
An affordable solution for lead management and tracking
What is our primary use case?
How has it helped my organization?
For example, managing different leads regarding marketing and sales is done on HubSpot Sales Hub. Thus we completely rely on this tool for lead management. Without this solution, it will be difficult to maintain data on Excel and similar things. This solution also helps our organization to track emails and schedule Zoom meetings.
What is most valuable?
The solution is very easy for business people and our experience with the product has been good.
The most valuable feature of the solution is the tracking of customer interaction and client introduction. This solution allows us to assign different labels to each prospective lead and we can track their progress at which stage the leads are kept.
What needs improvement?
It's a usable platform, but I think the solution should have more integration options, and the integrations can be smoother.
For how long have I used the solution?
I have been using this solution for six months.
What do I think about the stability of the solution?
I would rate the stability a six out of ten.
What do I think about the scalability of the solution?
I would rate the scalability a seven out of ten. Three sales team members in our organization are using this solution. As leads arrive specific to this on different time frames, then the frequency of usage for this solution increases for us.
How are customer service and support?
Technical support of the solution is good. Whenever there is a problem we send an email. For starters, they provide chat support, and it is sufficient for us. I would rate technical support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate the initial setup a six out of ten. But as someone gets used to the solution, the setup becomes easier. The initial setup is a bit difficult as there are too many options, among which you need to choose the right ones to setup the solution.
There are multiple ways of doing the same thing, but a user has to find the right way as per the custom need. Only one infrastructure professional from our organization takes care of the maintenance, as our requirement is small.
What about the implementation team?
We took the help of a third party to deploy the solution.
What was our ROI?
We have absolutely seen good ROI from the solution. Users can easily search for a lead name, check who was assigned, know the progress and stage where the leads stand, and track it down. These features make a lot of sense from the business perspective and they can be a value addition for everyone. I would rate the ROI a ten out of ten, it's worth the investment.
What's my experience with pricing, setup cost, and licensing?
The solution is very affordable from the perspective of the features. I would rate the pricing a two out of ten, where one means very cheap. The price of the solution is fixed and there are no additional costs.
Which other solutions did I evaluate?
We did evaluate other options, but the pricing of this solution was more suitable than those of the competitors.
What other advice do I have?
If some users have more leads coming in and they are finding it difficult to manage on Excel and through other traditional ways of managing the leads, additionally if they are also finding it difficult to track the individual customer journey, then they should move to HubSpot Sales Hub. When an organization or user is in the growth phase, this is the ideal solution. I would rate the product a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
One among the top CRM in the market.
What do you like best about the product?
Ease of Use, Support, Features, Scalability, Integrations.
What do you dislike about the product?
Lack of expert resources to work on the system.
What problems is the product solving and how is that benefiting you?
Complete record of customer data and interactions.
Love all the integrations!
What do you like best about the product?
I love how it connects into virtually every system I have. Keeps everything in one place.
What do you dislike about the product?
It's a little odd categorizing people sometimes. I can't just create folders or categories of where I met someone.
What problems is the product solving and how is that benefiting you?
Helping me keep track of my contacts and leads and lets me know when they open something I send them.
A CRM of great help
What do you like best about the product?
Among the functions that the CRM provides us, there is the ability to manage each client within their pipeline, to integrate it with other services. It allows creating tasks for follow-up.
What do you dislike about the product?
When creating reports, it sometimes becomes complex.
What problems is the product solving and how is that benefiting you?
The management and administration of the customer data that I handle.
MY EXPERIENCE AT HUBSPOT
What do you like best about the product?
I like HubSpot for the easy navigation between pipelines, deals, and contacts, and it helps to control the active management we do for our clients.
What do you dislike about the product?
I don't see any disadvantages as such, the only bad thing is when the system crashes, but I understand that it is something inevitable since at certain times these crashes cause a bit of delay in customer management.
What problems is the product solving and how is that benefiting you?
I can document the management I do for my assigned clients, and it benefits me when presenting my completed work since all the management is recorded in HubSpot.
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