In my company, HubSpot is not completely customized enough currently, so there are some challenges for us. My company uses HubSpot Sales Hub to enter and keep track of opportunities.
Sales Hub Enterprise
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Good for early stage startups/GTM Teams
What do you like best about the product?
Friendly UX that is easy to navigate through which helps AEs with CRM hygene.
What do you dislike about the product?
Reporting capabilities can be lacking at times and not as robust as Salesforce.
What problems is the product solving and how is that benefiting you?
We are able to use Hubspot to Round Robin inbound leads to AEs, we are using the sequence capabilties to track, monitor and analyze perforamnce of various campaigns & we are using it to forecast pipelines.
Though the tool's UI needs improvement, it provides its users with a very user-friendly UX and customization controls
What is our primary use case?
What is most valuable?
Deals and opportunity tracking areas are the most important parts for which my company uses HubSpot Sales Hub. Currently, my company is not able to do anything apart from using the deals and opportunity tracking capabilities.
What needs improvement?
HubSpot Sales Hub provides its users with very user-friendly UX or customization controls. When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business. The user interface or at least the visual designs of the product should be updated.
For how long have I used the solution?
I have been using HubSpot Sales Hub for a couple of months. My company functions as a system integrator. I am an end-user of HubSpot.
What do I think about the stability of the solution?
It is a pretty stable solution. I have not faced any issues with the product since it is deployed on a cloud.
What do I think about the scalability of the solution?
Though HubSpot Sales Hub is an easily scalable solution, it is not at the same level as some of the other solutions, like Salesforce. In short, HubSpot Sales Hub cannot be considered a product that is of an enterprise-grade level.
Scalability-wise, I rate the solution a five out of ten.
Around 50 people in my company use HubSpot Sales Hub.
How are customer service and support?
I had no requirements or need to contact the solution's technical support.
Which solution did I use previously and why did I switch?
I have experience with Salesforce. I would prefer Salesforce over HubSpot since I am more comfortable with the former product, as I have used it in my last two organizations over a span of five to six years.
How was the initial setup?
I wasn't involved in the initial setup of the product.
Though unsure, I think that solution is deployed on the cloud.
What other advice do I have?
I am not experienced enough with HubSpot to be able to recommend it to others.
I rate the overall tool a five out of ten.
Solid CRM that's always one click away from costing you a fortune
What do you like best about the product?
Clean design, great support, good all in one solution
What do you dislike about the product?
A lot of limitations, constant upsells, limited property editing abilities
What problems is the product solving and how is that benefiting you?
Sales Hub automates our day to day sales operations
Easy To Integrate
What do you like best about the product?
Hubspot's ease of use and compatibility with Salesforce was a big reason why we originally implemented it in 2018. We havent even considered another option because Hubspot has been amazing for us. The two systems sync almost flawlessly and whenever we have issues, the customer support team does wonders. Highly reccomend Hubspot Sales Hub.
What do you dislike about the product?
I can't really say many bad things about Hubspot Sales Hub. I use it quite frequently and rarely have any issues or "dislikes" about it. It's a great system that works as advertised.
What problems is the product solving and how is that benefiting you?
Hubspot Sales Hub solves all of our marketing campaign issues. Before Hubspot we had all these different softwares for each campaign type but it's been integral to have all of that living in one place. From Website forms all the way to how we track webinar visitors - it does it all for us.
Convenient report generation, user-friendly and easy to use
What is our primary use case?
It's mainly for the pipeline and to track the deals in the sales teams.
How has it helped my organization?
What is most valuable?
You can create the workflows and also the different dashboards that you can create.
I find it really convenient to generate a lot of reports plus the different views to present the deals.
That is also more like a summary snapshot that we get, which is really good. The moment I selected the loaner, it gave a snapshot of it, which is also very good. I've also tried using Oracle, which doesn't have this as a feature.
What needs improvement?
There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great.
Because I feel there are some areas of improvement in terms of generating the reports, especially for our specific needs.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
It is a scalable solution. There are around 40 end users using this solution in our organization.
How are customer service and support?
We do have support, but our request would be predominantly to make some fields mandatory when we are transitioning these days, or to consider some sort of a report, etcetera. That's a custom report to generate some custom reports, etcetera.
Which solution did I use previously and why did I switch?
We worked with Oracle. Hubspot is more user-friendly. So that's one reason we opted for this solution.
How was the initial setup?
The initial setup was good. Even onboarding was relatively easier.
What about the implementation team?
There is a support team that manages the tool for us, so we have created an instance.
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive.
What other advice do I have?
I would definitely recommend it because it's really easy to onboard. Also, the setup is quite simple, so I would recommend it.
Overall, I would rate the solution a nine out of ten. it's really user-friendly, and the kind of view that it gives at least for the sale pipeline tracking, it's really good. And, the one point I deducted is because of the reporting feature. It could be better.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Modern Way of Prospecting
What do you like best about the product?
My favorite tool is the Prospecting (beta) feature.
it's really helpful to see the progress of all the sequences I'm running, activity, and overdue/upcoming tasks.
I use the tool every day, and it helps me stay on track.
it's really helpful to see the progress of all the sequences I'm running, activity, and overdue/upcoming tasks.
I use the tool every day, and it helps me stay on track.
What do you dislike about the product?
That sometimes I have to keep logging in to my account, however I understand that it's standard policy for security.
What problems is the product solving and how is that benefiting you?
Connecting with valueable contacts for target accounts, and measuring success based on targeted outreach.
Its very intuitive
What do you like best about the product?
Its very easy to use , understand the customer history, track all my clients
What do you dislike about the product?
Its always difficult to understan the first touch and gets confusing to make reports.
What problems is the product solving and how is that benefiting you?
Understand source wise performance, review all client status
HubSpot
What do you like best about the product?
Reporting, connecting multiple contacts and companies to activities, customization
What do you dislike about the product?
Sometimes the company auto populates incorrectly, it took a while to figure out the software and where things are at
What problems is the product solving and how is that benefiting you?
Saving time with tracking, automated tasks and reminders, all in one dadabase
Nice tool to run sales reachout transparently
What do you like best about the product?
Hubspot saleshub lets us run automated sequence workflows to target a larger TAM and also have a check on customer journey touchpoint across inbound outbound and marketing, thus making it an effective reachout overall
What do you dislike about the product?
A bit on an expensive side to subscribe to the entire ecosystem
What problems is the product solving and how is that benefiting you?
Helps us align all the reachouts on a same dashboard
Very happy, love HubSpot, enjoying learning more about the site.
What do you like best about the product?
I like how much information you can add and how specific you can be. I also like that because of how much information you can add, how detailed a search I can then perfom to find a contact.
What do you dislike about the product?
I like that you can pin a 'Note' but I would be great if I could pin more than one at a time, this would be very useful! It would also be great if I didn't have to downlaod a Word Document of a contacts file just to view it and would be nice if i could preview a Word Docuemnt similar to how it works with a PDF.
What problems is the product solving and how is that benefiting you?
We use HubSpot for many contacts and HubSpot allows us to keep their information and be able to search for a specific contact very quickly and contact them in both large and small groups on updates from our business.
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