Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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AI-Driven Sales Efficiency, But Permissions Need Work
What do you like best about the product?
I love that HubSpot Sales Hub offers native AI automation that's incredibly accessible, designed for every sales rep rather than just data scientists. The AI tools are powerful and integrated directly, automating tedious tasks with just a few clicks and no coding needed. I also enjoy the seamless native integration with the entire HubSpot suite, which enhances efficiency. Additionally, the initial setup of HubSpot Sales Hub is exceptionally streamlined and user-friendly, making it easy to get started.
What do you dislike about the product?
I'm not a fan of HubSpot Sales Hub's restrictive user permission tiers. The permission model is too broad with categories like 'Sales Rep,' 'Sales Manager,' and 'Admin,' but lacks the ability for detailed field-level or object-level permissions. For example, you can't stop a junior rep from seeing deal revenue data or a regional manager from changing global pipeline stages, which means admins either end up oversharing sensitive data or have to create separate CRM instances for different teams, which can be expensive and lead to siloing. Also, there's an issue with undersharing functionality. A senior sales rep who needs to make custom email templates or approve team quotes is restricted in the 'Sales Rep' tier and has to escalate tasks to a manager, which just slows everything down.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to automate lead scoring and engagement, saving time on data entry and boosting follow-up timing. It centralizes tasks, reduces admin work by over 50%, and improves open rates by 30-40%, optimizing our sales process.
Everything my sales team needs !
What do you like best about the product?
Hubspot sales hub brings my entire sales process together. I'm a big fan of the email tracking and templates. being able to see when a customer opens an email or clicks a link gives me the insight i need to reach out at the right moment. Templates are easy to customize, so my team stays efficient without sounding robotic. The integration with marketing hub gives me a full picture of every leas from the first touch to closed deal.
What do you dislike about the product?
The only downside is that once got used to hubspot's workflow and automation, it is hard to imagine managing a sales pipeline without it.
What problems is the product solving and how is that benefiting you?
It solved the issue of inconsistent follow up. the automation tools like sequences, tsk reminders ensure that nothing falls through and that every rep follows the same proven process. with this, my team has become more organized and responsive which shows up in our conversion rates.
Exceptional CRM with Simple and Intuitive Design
What do you like best about the product?
I really like the layout of HubSpot Sales Hub. I appreciate its simplicity, especially for something that would traditionally hold complex data combinations. I find it simple and easy to use, particularly when searching for customers and reviewing their profiles. I also like the overall structure; it feels good.
What do you dislike about the product?
0
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub as a CRM to keep customer records, make sequences for prospect communication, and track meeting notes, which simplifies managing customer timelines and data.
Super Useful for Project Management & Data Aggregation
What do you like best about the product?
Super usefulf ro project management and data aggregation
What do you dislike about the product?
Sometimes the load times are a bit slow and that can slow down workflows
What problems is the product solving and how is that benefiting you?
solving the problem of handling many leads in an organized way
Streamlined Invoicing and Accounting with HubSpot Sales Hub
What do you like best about the product?
I like that HubSpot Sales Hub covers many different aspects, allowing you to work on and track various aspects of the business all in one platform. I definitely use the invoices tab under the commerce section and the subscriptions tab the most. I like the way it's formatted, and I find it very organized. I appreciate how invoices are created and that they can be tracked effortlessly. HubSpot has made all the sales outreach more streamlined compared to what we used before, like Stripe and Growbots. It's great because HubSpot covers so much more, offering better value for the money. Even though there's a learning curve due to how much the platform can do, the videos that HubSpot provides make it easy.
What do you dislike about the product?
One thing that can be improved is being able to cc other contacts on automatic subscription invoices. You are able to manually go in and create an invoice and add and cc other contacts. But for the subscription invoices, you can only use one contact. A lot of our clients have one approver and one processor for invoices, so it is helpful when I can cc automatically.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to automate invoice follow-ups and track payments, making billing easier. It helps create new revenue streams by allowing me to monitor incoming payments efficiently.
User-Friendly Interface, But Lagging Performance
What do you like best about the product?
I like the ease of use in HubSpot Sales Hub. The forecast view and the sales space are very helpful, especially for my reasonable-sized team. Seeing the view of all their opportunities is brilliant. I also appreciate the score of each opportunity.
What do you dislike about the product?
The sales workspace is a bit laggy and it often crashes.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub collates all my contacts and opportunities, and the forecast view gives my team a clear view of opportunities. It's easy to use and the sales space is valuable.
Comprehensive Yet Complex Analytics Tool
What do you like best about the product?
I really value the analytics feature in HubSpot Sales Hub. As part of a small team, we have to report back to our manager, and the analytics make that process easy. We can build analytics according to our needs and customize them for specific use cases, allowing all stakeholders to see the status, progression, dollar values, and deal size for each client. The ease of access to create these analytics is a major plus for me.
What do you dislike about the product?
The most complex thing and pretty much unsolvable is we need more of automation so that we don't need to hire a sales hub expert externally to solve complex problems. What happens over time is that the workflows get so complex that it's really hard for the revenue ops team to build themselves. The current implementation of AI in HubSpot is not that great and it has a lot of potential, so everyone does not need to hire external HubSpot experts. The thing is over time, it gets complex.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to manage leads, monitor client product usage, and track KPIs, making deal cycles more efficient. I appreciate the customizable analytics, allowing my team to report progress clearly and access live data for better decision-making.
Keeps Us Organized with Effortless Tracking
What do you like best about the product?
I use HubSpot Sales Hub to keep me organized, especially with reminders and follow-ups, which ensure nothing slips through the cracks. I appreciate that it manages my To-Do List, and overdue list, and organizes clients' information efficiently. I also value the ability to send sequences and emails through the reminders feature, as it helps set sequences and emails clients automatically. The reminders are particularly beneficial when I forget tasks, keeping my workflow smooth. I've been using HubSpot Sales Hub for a few years now, and the initial setup was pretty easy.
What do you dislike about the product?
no
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub keeps me organized with reminders for follow-ups, a To-Do List, and overdue list. It ensures client information is organized and emails are on record, while also setting sequences and emailing clients for me.
Intuitive CRM for a growing startup
What do you like best about the product?
I use HubSpot Sales Hub as our CRM to manage contacts, companies, deals, and more recently, growth metrics, leads, and sales goals. It keeps us organized and makes it easy to jump in and support our sellers on any opportunity. I find it both intuitive and powerful once you get a hang of the different object types. The initial setup was straightforward, and our small team had the flexibility to set things up how we liked.
What do you dislike about the product?
Driving advanced and automated feature adoption across the team, like email integrations, snippets, workflows, personal tasks and dashboards, etc had been a challenge. Also unwinding some automated things several years later has proven challenging as we decide to leverage certain features like lead tracking. HubSpot (to their credit) has figured out the perfect price / feature wedges on advanced plans, so be prepared to wait to use certain advanced tools until you really need/ are large enough to afford them. That said, I'd still choose them again if I were starting over.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub as our CRM to manage contacts, companies, and deals, keeping us organized and supporting our sellers. It's intuitive and powerful, helping track partner performance with custom associations.
Intuitive, Comprehensive, and User-Friendly
What do you like best about the product?
I find HubSpot Sales Hub to be comprehensive and user-friendly. The sequencing and tasks features stand out to me, and I also appreciate the dashboards. The visualization of data is particularly beneficial in my use. The initial setup was pretty good, especially with the help from HubSpot Academy. Overall, the user experience is a key reason we switched from Salesforce.
What do you dislike about the product?
I find that while using sequencing in HubSpot Sales Hub, the mass use can sometimes lead to loose ends if the sequence isn't efficient enough. Also, it's a bit frustrating that some meetings aren't tracked unless they're booked directly through a link.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to track outreach and review marketing analytics. It helps with tracking different submarket contacts.
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