My usual use cases for HubSpot Sales Hub are the sales process and email automation.
Sales Hub Enterprise
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Organized and Clean Interface That Enhances Productivity
What do you like best about the product?
it's very organized with clean interface
What do you dislike about the product?
screens get a little busy. There's too much information in one place with all of it seemingly of same importance
What problems is the product solving and how is that benefiting you?
it has helped centralize our sales process and data related to clients
A Unified View That Boosts My Daily Productivity
What do you like best about the product?
Template, Sequence, Sharing Docs.
Also Playbook and using Notes, Tasks and Meeting
(It's also for core user)
Also Playbook and using Notes, Tasks and Meeting
(It's also for core user)
What do you dislike about the product?
That I have to pay a Sales Seat Pro to use Pro Feature or Core Seat for standard feature.
What problems is the product solving and how is that benefiting you?
Thanks to HubSpot, I’m able to have a unified view of my Contacts and customer Companies.
In addition to this, it provides several tools that support me in my daily work, such as Tasks, Notes, and Sequences.
Moreover, by using Workflows and additional assets, my collaboration with the Marketing & Service departments has improved.
In addition to this, it provides several tools that support me in my daily work, such as Tasks, Notes, and Sequences.
Moreover, by using Workflows and additional assets, my collaboration with the Marketing & Service departments has improved.
Intuitive Interface and Seamless Integration Drive Team Success
What do you like best about the product?
The interface is intuitive, the workflows are easy to set up, and the integrations fit smoothly into our tech stack. As Vice President Marketing, I work closely with our sales team and HubSpot makes it simple to align activities, track engagement, and keep deals moving. The visibility across pipeline, tasks, and communication is clear and helps us stay focused on the right priorities.
What do you dislike about the product?
There are moments where customization options feel a bit limited compared to other CRMs. Reporting can require workarounds for more advanced needs. These are not blockers, but areas that could be improved as teams scale.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub brings our marketing and sales activities into one place. It gives us clarity on pipeline health, helps our reps stay consistent with follow up, and makes it easier to run coordinated campaigns. It also removes friction between commercial teams since everything is tracked and visible. As a result, we waste less time, respond faster, and have stronger alignment across the customer journey.
Great Tool for Tracking Leads
What do you like best about the product?
I like that HubSpot Sales Hub is very easy to use and understand.
All customer details, emails, and notes are in one place, which makes my work faster.
All customer details, emails, and notes are in one place, which makes my work faster.
What do you dislike about the product?
It takes time to customize everything the way we want
What problems is the product solving and how is that benefiting you?
CRM helps us keep all customer information in one place. It reduces confusion and makes our work more organized. We can easily see emails, calls, and notes, which helps us give better support.
Effortless Sales Management with Intuitive Interface and Seamless Integrations
What do you like best about the product?
HubSpot Sales Hub sticks out for its ease of use and intuitive interface. Setting up pipelines, dealing with contacts, and tracking deals is straightforward. Implementation is smooth I was capable of get the basic setup strolling speedy while not having a good deal technical assist. I use it daily to control my contacts, track offers, and automate repetitive responsibilities, which continues my workflow regular and organized. It additionally integrates nicely with my e mail and different equipment, making the general workflow seamless. The reporting and analytics deliver clean insights into income overall performance, and support sources, such as tutorials and community boards, help resolve troubles fast the customer support is responsive and helpful
What do you dislike about the product?
Some superior features are most effective available on higher-tier plans, which may be proscribing for smaller teams. Occasionally, customizing workflows or reports takes a few greater steps, which will be simplified. With such a lot of equipment and options, the platform can feel a bit overwhelming in the beginning for new users
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub solves the hassle of dealing with leads, contacts, and deals in one critical platform. Instead of juggling spreadsheets and multiple apps, the entirety is hooked up and easy to get entry to. Daily use facilitates me reveal pipelines, automate obligations, and make facts-pushed decisions. It improves productiveness, maintains my income organized, and presents clear insights into performance so I can focus on last deals greater efficaciously
Reliable contact and pipeline management has organized my sales work but email tracking and UI personalization still need improvement
What is our primary use case?
What is most valuable?
What I like about HubSpot Sales Hub the most is that it's complex in a good way, it has everything I need, it's well-integrated with other tools, and it's easy to integrate with.
HubSpot Sales Hub CRM system has helped my team in managing contacts and pipelines as it is crucial; it's something I can't live without.
If there was not this CRM system for me, everything would be on Excel and it would be a big mess; I would not remember about contacts to connect with somebody, I wouldn't be able to connect companies and people and deals in a unified way, it would be just one big mess.
What needs improvement?
I think the areas of HubSpot Sales Hub that could be improved or enhanced are probably templates that could be a bit smarter and the overall UI, which is not the best.
What bothers me about the UI of HubSpot Sales Hub is that it's a bit flat, and it does not allow for the personalization to the point I would want, as I would prefer it to look more like ClickUp tools where I can change the way it looks for my preference.
The email tracking feature of HubSpot Sales Hub helps me assess prospect engagement, but I don't think it works well and it needs to be improved; the problem with it is that it recognizes auto-screening in email tools, which means HubSpot Sales Hub thinks an email opened by an end-user is actually an email that is screened, giving me false expectations.
The benefits I've seen from custom reporting are quite acceptable, but the only thing I would improve is the Sankey feature; this feature is amazing in theory but it's not working very well, and I don't really understand how it's working.
Regarding integration capabilities, I integrate HubSpot Sales Hub with Apollo and Fireflies, and while the Outlook features are acceptable, Outlook should be improved since it's really problematic; the problem is that it's constantly disconnecting, and every time you go to Outlook you have to log in again, which nobody remembers.
For how long have I used the solution?
I have been working with HubSpot Sales Hub for five years.
What do I think about the stability of the solution?
HubSpot Sales Hub has been quite stable with no big issues.
I don't recall experiencing any outages or downtime with HubSpot Sales Hub.
What do I think about the scalability of the solution?
Regarding scalability, I think it's really well-designed; not to some enormous size, but it allowed us to start easily and then expand really, which I would say is quite cool.
How are customer service and support?
I communicate with the technical support of HubSpot Sales Hub maybe once or twice over the last five years.
I don't think my rating for technical support would mean anything since, as I mentioned, I may not have even contacted them; the community of HubSpot Sales Hub and information available in Google is sufficient enough to basically self-help myself.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I didn't really use a different solution for these use cases before HubSpot Sales Hub, and I've stuck with it.
How was the initial setup?
The initial setup and deployment of HubSpot Sales Hub is quite easy; the importing feature is very good, but there is a lot of tweaking and personalization involved in the process, even for a small company, so I would rate it a five out of ten.
Which other solutions did I evaluate?
Before choosing HubSpot Sales Hub, we were reviewing Salesforce, Pipedrive, and Zoho, but HubSpot Sales Hub was the best for us.
What caught my eye about HubSpot Sales Hub that other tools didn't have is that it offers a free tier, allowing us to start without expensive modules, which let us review the tool, set it up, play with it, and eventually expand and start paying.
What other advice do I have?
I use custom reporting in HubSpot Sales Hub.
The email tracking feature of HubSpot Sales Hub helps me assess prospect engagement.
To be honest, I don't really utilize the sales automation tools in HubSpot Sales Hub; I tried them, but I'm not a super user, just some easy pipeline automation, which is not really important for me for enterprise sales.
My overall rating for this review is seven.
All-in-One CRM That Integrates Seamlessly
What do you like best about the product?
All CMR in one spot, I use it every day for my work, easy to integrate with other tools I use.
What do you dislike about the product?
The fact that it can be quite expensive for a startup.
What problems is the product solving and how is that benefiting you?
All our CRM in one place, especially tracking.
Great for Workflows and Sales, But Missing Advanced CRM Features
What do you like best about the product?
Workflows, sales pipelines and all in one place
What do you dislike about the product?
Lacks some advanced CRM features and complications in main dashboard
What problems is the product solving and how is that benefiting you?
Gathering all our customer data in one place
Having pipelines that are connected to other tools
Gathering all workflows and enables automation
Able to see medium data analysis that is helpful
Having pipelines that are connected to other tools
Gathering all workflows and enables automation
Able to see medium data analysis that is helpful
Excellent for Lead Capture and Sales Growth
What do you like best about the product?
It helps in capturing leads which help sales team in generating revenue
What do you dislike about the product?
It's revenue model for the number of contacts saved to use it as a database crm
What problems is the product solving and how is that benefiting you?
Tracking of clicks,opens when emails sent. Journey of lead from form fill to conversion
Dynamic and Versatile, But Interface Feels Overwhelming
What do you like best about the product?
It's a very dynamic tool that allows us to connect different departments to the sales process and create automations as we go.
What do you dislike about the product?
It's a bit crowded, too many functionalities and options, the menu is very large. It would be easier if there was less information on the screen for me to select from.
What problems is the product solving and how is that benefiting you?
It's helping us track our sales in an organised manner, with clear processes and roles. It allows us to track in detail our incoming work.
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