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10,017 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Holly V.

Great CRM - track progress throughout entire sales cycle.

  • March 28, 2023
  • Review provided by G2

What do you like best about the product?
I really like HubSpot Sales Hub's sequencing feature, especially the visualizations that make it easy to track extensive prospecting efforts. It also integrates smoothly with popular websites such as Gmail and ZoomInfo. The customizable dashboards are handy for customizing the tool to my company's sales efforts. It is superior to both Salesforce and SugarCRM - that I used in the past.
What do you dislike about the product?
However, inactive users can cause sequences to be paused, preventing contacts from being connected to other lines. It'd be great is they added a feature that automatically removes people from sequences started by inactive users would be fantastic.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub is an excellent tool for salespeople to track their progress throughout the purchase cycle. It allows me to track the status of prospects, assign tasks to them, and keep track of previous engagements. This boosts my productivity and allows me to close deals more efficiently (a 60% increase in the previous year).


    Computer & Network Security

Using Hubspot with the Sales Team to minor contracts

  • March 28, 2023
  • Review provided by G2

What do you like best about the product?
A variety of fields to play with
Adding customer contacts
What do you dislike about the product?
the interface could be a little simplified
What problems is the product solving and how is that benefiting you?
Email tracking is easier


    Consumer Services

A gem for an organized sales funnel

  • March 28, 2023
  • Review provided by G2

What do you like best about the product?
I would like to start by praising the easy to understand user interface of Hubspot Sales Hub. A perfect amalgamation of splendid user journey and friendly user interface.
What do you dislike about the product?
The dashboard of the product could be a bit more organized in the same place. Specially the lead records keeping part where the segmentation of leads tale place.
What problems is the product solving and how is that benefiting you?
I feel the product has evelved in terms of user understanding and has refined the user journey by making all available tools gather in the same place for better user engagement


    Computer Software

Love the UI, thought through UX, super easy to learn but powerful to be productive

  • March 27, 2023
  • Review provided by G2

What do you like best about the product?
Clean intuitive UI with a well-rounded feature set.
What do you dislike about the product?
Didn't dislike a lot. Full-text search in notes may have been a sore point but otherwise a fantatstic experience.
What problems is the product solving and how is that benefiting you?
Customer Relationship Management, daily tasks, email analytics,


    Jason B.

Hubspot helps you see all of your clients in one view and know when they need to be contacted.

  • March 27, 2023
  • Review provided by G2

What do you like best about the product?
Activity tracker lets me know the cadence at which I should follow up with prospects as well as how soon to check on open items for active cases.
What do you dislike about the product?
To-do lists are designed for single tasks. My client contacts are continuous. I'd like an option that is friendlier to ongoing contact and notification when that contact is active.
What problems is the product solving and how is that benefiting you?
The platform tracks interaction with outbound emails and website interaction, pipeline progression of existing deals for my own record keeping as well as reporting to management.


    Thomas B. M.

Closest CRM to the Be All Things to All People

  • March 25, 2023
  • Review provided by G2

What do you like best about the product?
Best combination of usability with flexibility
What do you dislike about the product?
Fairly expensive, especially in the ramp-up across pricing tiers.
What problems is the product solving and how is that benefiting you?
Nurturing the uninitiated into customers.


    Saurav G.

It's an amazing app!

  • March 24, 2023
  • Review provided by G2

What do you like best about the product?
I like how easy HubSpot is to use; I really like how you can track source logs for each specific field, reports, deal forecasting, chrome extension, etc. It offers a lot of native integration and custom webhooks, which is just awesome.
What do you dislike about the product?
There's nothing as such about HubSpot that I dislike.
What problems is the product solving and how is that benefiting you?
It helps us manage leads and customer information in once place.


    Market Research

Great tool to have your sales actions canalized.

  • March 24, 2023
  • Review provided by G2

What do you like best about the product?
Never forget a follow-up with a potential lead. You can use automatizations (sequences) to follow up or use the tasks feature. Sequences are powerful as they allow a variety of use cases, e.g. combining mails, with tasks, reminders, calendar invites, etc.
HubSpot allows you to integrate your quotes, have an overview of your current deals, and see what each person on your team does. It`s great.
What do you dislike about the product?
It is a universe on its own and although it is fairly intuitive one should spend time learning, personalizing, and making it as efficient as possible. That can vary greatly from organization to organization.
What problems is the product solving and how is that benefiting you?
We used different tools in the past and it was always difficult to have a complete overview what each person works on. This is completely solved with HubSpot. It makes the entire process transparent.


    Verified User in Consumer Services

Powerful tool, lacks some features

  • March 23, 2023
  • Review provided by G2

What do you like best about the product?
I have migrated to HubSpot twice and now work in a HubSpot shop. The platform is easy to use and very easy to set up and train people on.
What do you dislike about the product?
There are some features missing - for example, the forecasting is not very good. You can't manipulate the forecast as easy as other platforms.
What problems is the product solving and how is that benefiting you?
HubSpot allows us to easily see sales activity which helps determine how deals are progressing through the pipeline.


    Amit K.

One of the best CRM tools out there

  • March 23, 2023
  • Review provided by G2

What do you like best about the product?
Hubspot is a one-shop-stop for all the CRM, sales and pipeline visibility. It allows for lots of integrations and allows users to make full use of the pipeline tracking and nurturing features.
What do you dislike about the product?
There is a reason why hubspot is so popular compared to others, but there are a few things where hubspot can improve upon. First is that when one completes a mail campaign, there is no way to download all the lead details. Hubspot only provides open/click data for leads for email campaigns. Second, sometimes it take hours for the email campaigns to get approved from the hubspot team.
What problems is the product solving and how is that benefiting you?
Hubspot fills the vacuum of integrated sales and marketing efforts to get everything in one place. Moreover it gives great visibility for all stakeholders over the current pipeline.