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Reviews from AWS customer

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External reviews

10,017 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Sumandeep S.

Great tool for sales, automating emails, keeping track of meetings and connections!

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
Automating emails
Building sequences
Data and reporting
Ability to synchronize emails and hubspot database
Share email templates
Meeting links
What do you dislike about the product?
Some features require hands-on technical learning, such as building workflows. It would be cool if it were more intuitive and easy to use.

Yes, improvements are welcome!!
What problems is the product solving and how is that benefiting you?
It has allowed me to keep track of my connections, build a database of customers, and reach out to clients in a timely manner.

My business performance has definitely increased. If hubspot didn't exist, I would have to keep track of all my activity manually using a spreadsheet or other software.


    Information Technology and Services

Hubspot is the perfect CRM for our Company at our current Stage and their support is top notch

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
As someone who is not a very technical person but who is also the primary admin for Hubspot at our company, I really appreciate how straightforward Hubspot is to use. That all being said, Hubspot's support team is truly amazing. Anytime I have a question or an inquiry, I get a response immediately and always am met with kindness, professionalism, and detailed responses which is very helpful. Hubspot is a great CRM for us at this moment. It's customizable, "easy" to use and configure, and they are constantly coming out with new features and advancements that seem to only add to the product.
What do you dislike about the product?
I wish that the forecasting tool was a bit more robust and that there were more features available regarding setting up permissions for properties. Reporting capabilities could always be improved. I also with that there was more customization available for setting up views for teams / users so that they only need to "see" what they truly need to see. I do notice that Hubspot is constantly making updates though so I anticipate that these limitations will be addressed in the future if they haven't been addressed already. I also wish there was a way to make properties conditional based on other property values selected. And, this may seem small, but the ability to restrict users from going backwards in the deal stages is something that would be SO helpful and I know has been a feature request for a while, but still isn't possible. This just makes it more difficult to track as we grow / scale.
What problems is the product solving and how is that benefiting you?
As our primary CRM for our growing sales team, Hubspot Sales Hub allows us to track all our sales-led deals from lead to closure and is utilized by our Sales, Marketing ,CS, and Ops teams for a plethora of requests and business requirements.


    Rachel W.

Very useful CRM

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
the interface is incredibly user friendly and provides great consumer insights that allows you convert leads into sales in a seamless manner. it is our preferred method of communication.
What do you dislike about the product?
there aren't many things that I dislike however i wish there was better integration between the deal page and the contact page as if the associations aren't set up correctly information can easily get lost.
What problems is the product solving and how is that benefiting you?
the integration with email and justcall allows us to communicate with customers in one space in one application without the need for many tabs open making our overall role easier.


    Dima G.

saves me a lot of time when prospecting

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
I like the fact that I can save multiple email templates and be able to reach out and send personal emails to hundreds of my prospects in a short amount of time. I also like the notification feed, which alerts me whenever my lead opens or clicks on the link in my email. That's super helpful.
What do you dislike about the product?
The only thing I dislike and hope that Hubspot finds a solution is when I get notified when I click or open the email I send to my prospect/client. HubSpot assumes that it was my prospect who opened the email when it was me who opened it.
What problems is the product solving and how is that benefiting you?
HubSpot helps me stay organized and prioritize my essential leads/clients and activities. It helps me be more productive and drastically increases my outreach.


    Robin M.

The functionality scratches my itch!

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
I love how organized the platform is. With the ability to keep track of all leads and tasks I'm able to get more done in my day.
What do you dislike about the product?
LinkedIn integration needs to be better. I rarely use LinkedIn via Hubspot itself which removes the automation aspect of the integration to begin with.
What problems is the product solving and how is that benefiting you?
Saving me time with organization and automation which means more time for actual outreach!


    Samuel S.

Most complete tool on the market!!

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
Hubspot changes the dynamics of a team; the tool is straightforward to use and integrates very well with all our stack. It just makes life easier and with the simplicity to have as many customised dashboard for sales or leaders to track sales.
What do you dislike about the product?
Not being able to have a Hubspot certified app within our tool called PaletteHQ, although we are certified, we still don't have our app into HS, which could be so helpful for our team!
What problems is the product solving and how is that benefiting you?
It allows to sync with our emails + tracking opens + connecting to Linkedin running exports all of this without breaking a sweat, that's amazing to me. I love it


    Juliana O.

Simply the best CRM in the market

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
Totally user friendly, data-driven, everything that we need to run our business is saved there
What do you dislike about the product?
In this moment I have nothing to complain about
What problems is the product solving and how is that benefiting you?
Previously we were using Trello for example, to keep track of all of our customers, candidates and positions.
Now we have HubSpot :)


    Bruce G.

Very Pleased

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
The template feature is pretty good, helps create quick emails
What do you dislike about the product?
The way you have to enter contacts, too much info required
What problems is the product solving and how is that benefiting you?
It's helping a lot with prospects. i wish there were more dropdowns


    Lyndsey C.

Makes my day to day easier- love having the tools at ease to reach out to my prospects.

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
I like the add on in gmail so i am able to set tasks from my inbox. i also like the ability to add people into sequences. I used to use salesloft and this is much better
What do you dislike about the product?
I would love the ability to add photos to a sequence- in a step but also the option to keep people in a sequence when they reply. PLEASE make that a feature. re enroll.
What problems is the product solving and how is that benefiting you?
it makes it easier to remember when i need to reach out to folks and what to say as well as seeing who else at their company has worked with my company. I also like having notes pinned.


    Marielle R.

HubSpot your BFF at work

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
Its pretty straightforward and its functions are effective. I love how I can easily set up things in a few clicks. all things needed are available in Hubspot
What do you dislike about the product?
If you are new to Hubspot I would say its too much information in 1 look but its function speaks for itself. 100% good
What problems is the product solving and how is that benefiting you?
So far I have not encountered problem with Hubspot yet