What do you like best about the product?

That contacts can be stored in one place and details can be added later. Contacts also can be categorized and if needed you can also export these from Hubspot to a .csv file easily. Also great security for the user.

What do you dislike about the product?

Sometimes when you have thousands of contacts it could become overwhelming.

What problems is the product solving and how is that benefiting you?

The contact is in one place and it is easier for the sales teams to categorize and assign groups

Recommendations to others considering the product:

Read tutorials and watch videos to train yourself to use it before you get into it.

What do you like best about the product?

Easy to setup, easy to use. I like that you can set a template for multiple tasks and reuse that set of tasks (as opposed to one at a time). Not as bulky as Salesforce.

What do you dislike about the product?

Nothing. I think it's great and user-friendly.

What problems is the product solving and how is that benefiting you?

Easy to track clients and prospects.

Recommendations to others considering the product:

Use it! It's intuitive to setup and to use. Way better than clunky Salesforce. I really like it. Nothing not to like.

What do you like best about the product?

I like the ability to take notes, create follow up tasks, automate tasks and create sequences.

What do you dislike about the product?

I dislike that the auto-fill for creating a follow-up task is not to send a reminder.

What problems is the product solving and how is that benefiting you?

It has been so easy to keep track of all of my deals and have such helpful visual explanations of the data.

What do you like best about the product?

The tool is easy to use due to the layout and flow of processes. From a sales standpoint, it was easy to keep track of events, tasks, and uppdating information.

What do you dislike about the product?

No speed dialer functionality, might be available as an add-on. Not sure

What problems is the product solving and how is that benefiting you?

We are simplifying the sales process for the documentation & tracking metrics/activity.

What do you like best about the product?

Email tracking, phone calling with note-taking, meeting tracking, reminders, notes, and a more professional quote templates than we had with our prior system. It's less expensive than other options.

What do you dislike about the product?

Inability to integrate well with back-end systems, no ability to import from prior systems (notes, prior purchase history, prior email history, prior communications history, product owned, and some contacts are not pulled over), inability to get meaningful purchase data. Inability to obtain accurate sales $$ data. At times inconsistent behavior when calling out of Hubspot. Also the constant hassle/requirement to justify why you are emailing someone when you have already completed the Hubspot justification previously. Attachments and email communications end up tied to deals where they don't belong - it is a disaster - which defeats the purpose as Hubspot is supposed to help provide more organization, not less. Small things that demonstrate a lack of maturity of the product are: while in a company, you go to add a new contact - but then Hubspot finds that they exist already - so instead of simply adding them, it kicks you out of the company you were in trying to add the contact and takes you to the contact, then makes you add the company. Another small immature item is that if you select the option to see all of the contacts of a company, you cannot go back to the company. You are stuck on the contacts so if the contact you are looking for isn't there, you can't just back up. You have to select a contact you don't need just to get back to the company. Also, they have chosen to use the same ports as MS Teams so if you are using their calling feature and get a Teams call, you lose your communication with the ongoing conversation.

Hubspot applies a very ridiculously long quote ID number to each quote created. But, you can't use it to do a general search on and it doesn't show up anywhere on the deal page where the quote resides either. You can only search them by going into the Sales section and specifically search the number under a specific search option. Just stupid. Then there are the simple things - like when completing an order and you need to fill in the country - you can't just start typing and have it populate, as in other areas of Hubspot where you can start typing and the countries come up and populate. Then there are the odd disconnects that take place between Outlook and Hubspot. My stats for emails were way low yet I had not received any indicator that my Outlook plugin had disconnected. Happens off and on, even in the middle of the day sometimes - just leaves you thinking "what the heck"? Also, when you export a report, there is no rhyme or reason to the layout if you export the report with all fields. It's a mess and you have to clean it up and reorder columns to have a semblance of usability. Some of these things are minor annoyances on their own - but when combined, they take away from productivity, mis-report our activity and frustrate the user.

I have come back to edit this review because I find myself getting angry while using Hubspot. Partially at those in our company who made such a terrible choice for our situation but secondly for the poor quality of the Hubspot product.

Some of these things are minor, some major, but added together to me are a real thumbs down. You get what you pay for.

What problems is the product solving and how is that benefiting you?

The "problems" being solved are in having better call tracking, and better note-taking capabilities. The other things we thought we would solve, have ended up causing more problems instead by moving to Hubspot due its horrific inability to integrate.

Recommendations to others considering the product:

If you only need a relatively inexpensive product to track phone calls, emails - in short, communications, then Hubspot is a great option. However, if you need anything such as the ability to enter PO's, track product owned then there are options that actually work for that. If you need to integrate tech support, or integrate prior CRM data, notes, contact history - then there are other options that will actually work for that.

What do you like best about the product?

That it's user interface is intuitive, making it easy to use.

What do you dislike about the product?

That it doesn't allow for more customization, especially when creating reports for dashboards.

What problems is the product solving and how is that benefiting you?

HubSpot serves as our CRM, so we are utilizing it to easily find leads, keep track of deals, and monitor activity.

What do you like best about the product?

The easy of use. It's very easy to operate from day one.

What do you dislike about the product?

The lack of reporting customization for specific metrics

What problems is the product solving and how is that benefiting you?

Increases personalization with target customers.

What do you like best about the product?

Very easy to navigate and learning curve wasn't very steep at all. Layout is pretty straight forward.

What do you dislike about the product?

Sometimes you get error saying it's down, etc... This happens from time to time which if you're in the middle of something you'll need to wait it out.

What problems is the product solving and how is that benefiting you?

One platform instead of using different ones. Benefits is it's all there.

What do you like best about the product?

I love how all the info I need on a page (be it about a lead, a deal, or an account) is always available in front of me, or just 1 click away.

What do you dislike about the product?

The UI could be a bit more modern. Feels very lifeless and dull.

What problems is the product solving and how is that benefiting you?

Managing our leads, deals, and accounts. Helps us manage our pipeline and also report to our management.

What do you like best about the product?

Super easy, lot of automation and integrations and easy to manage

What do you dislike about the product?

would love to have some sort of prospecting or data cleansing built into it.

What problems is the product solving and how is that benefiting you?

Managing all our prospects and target accounts.