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External reviews

10,017 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Management Consulting

Mj's Review of Hubspot

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
Makes it easier to have a good workflow.
What do you dislike about the product?
The unstableness of it, sometimes it lags like hell
What problems is the product solving and how is that benefiting you?
Not much problem solving to be honest. Benefits are its really easy to check ongoing deals and sort through it
Recommendations to others considering the product:
Learn to use it and it becomes a lifesaver


    Financial Services

Super helpful with minimal issues

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
Easy to manage and access clients all under one platform. Attractive platform that is pleasing to use.
What do you dislike about the product?
The platform crashes sometimes and does not work. Not sure if it is a network issue but it seems like a software issue.
What problems is the product solving and how is that benefiting you?
Shared access to contacts is very helpful in the organization
Recommendations to others considering the product:
I would highly recommend it. Although I do not have experience with other CRM platforms, my experience with Hubspot would compel me to continue to use this platform in the future


    Angie D.

Lead Management Made Simple

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
I love the workflows that automatically update lead status based on a lead's interaction with my content. The automatic workflows allow me to quickly identify leads with a higher likelihood to close with little manual effort.
What do you dislike about the product?
Some of the reporting features are not very intuitive and are difficult to navigate.
What problems is the product solving and how is that benefiting you?
HubSpot's sequences allow me to reach a large audience of potential buyers. The activity tracking helps me narrow down the leads to interested buyers.
Recommendations to others considering the product:
I recommend taking the time to dive into the resource library. There is a lot of helpful information and tips for getting the most out of your HubSpot account.


    Information Technology and Services

Business Development Manager

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
I mainly love email automation, the dashboards, analytics, tasks and reminders, and overall functions of HubSpot.


I also loved the recently introduced new pricing model that allows us to pay only for active users and not for all connections on the platform.
What do you dislike about the product?
I don't particularly appreciate it when it automatically puts the revenue of companies. Sixty percent of the time is inaccurate.
What problems is the product solving and how is that benefiting you?
We're saving a bunch of time, automating a good number of emails so we can focus mainly on the phone and other revenue-generating channels.
Recommendations to others considering the product:
HubSpot has many features, and you may not be able to use all of them right away, but they provide fantastic customer service, tips, and tricks. It has incredible integrations and other features, so it's a go-to CRM platform.


    Peter M.

A Great CRM

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
I like Hubspot's ability to organize my workflow to be more organized. Hubspot's power for me to manage makes me a better and faster producer. It has multiple ways for me to organize leads and make sure I reach everyone in my
What do you dislike about the product?
Too complex sometimes. Hard to organize because of this complexity. Sometimes it becomes extremely confusing because of the ability to have so much. With this type of complexity, time might not be spent working and more adapting to the groove.
What problems is the product solving and how is that benefiting you?
An organizational problem. Being able to have the ability to have multiple ways to organize has increased my efficiency and saved me time. I have been able to improve my sales process and find the inefficencies in our process. I can be as technical in my process as I want. This allows for a stronger understanding of what we are doing in data. We can use this data to shorten the amount of time we spending finding ineffencies and increase better output thus, increasing revenue.


    Computer Software

High functionality, some additional capabilities would be great

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
Seequences, task organization, ease of use
What do you dislike about the product?
Glitchy, can't quick search by job title
What problems is the product solving and how is that benefiting you?
Sequences and tasks help not allow things to slip through the cracks


    Brittan E.

Helpful CRM to track tasks and manage through data.

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
1). I like that I can manage my tasks and see daily how many follow-ups (calls. texts, emails, meetings) that I have done. It is also easy to communicate with your team through Hubspot by tagging them.
2). I like that I can track and see if a student has read my emails/ opened or clicked. This has helped me see although they may not have answered my calls that they may still be interested just less engaged.
3). I have enjoyed the use of saving the templates and being able to personalize my templates to have them show their name/the specific campus/ or area of interest.
What do you dislike about the product?
1. I wish there was a set task for SMS instead of it having to go under to-do
2. When making your own template there is not an option to add your own picture into the template unless you copy and paste.
3. I have found that it takes quite a lot of refreshes to disqualify a lead. I wish to mark a call as not complete and will have to check please do not contact me and will have to refresh 4+ times for the lead to be unqualified.
What problems is the product solving and how is that benefiting you?
I have helped the team know that there is a folder within HubSpot that you can pull images from and add to emails. This helps because I have found that an image or GIF helps gain attention to the email.
At first, we were not able to figure out how to unqualify a lead by just marking a call as not interested. By checking off the lead for please do not contact me and refreshing multiple times we were able to unqualify the lead and know that the student is no longer interested.


    Primary/Secondary Education

Mostly Good - Customization Filters Aren't Great

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
I like the ability to do multiple calls in a quick way
What do you dislike about the product?
The inability to add, what seem to be simple filiters, to reports and tasks. For example, unable to add states or time zones into tasks so you can work East to West when prospecting for new business.
What problems is the product solving and how is that benefiting you?
Able to make calls quickly for new business.


    Wholesale

worth getting used to

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
marking tasks complete, quickest than every other CRM
What do you dislike about the product?
it's very grey, wish there was more colour! 😁😁
What problems is the product solving and how is that benefiting you?
keeping on track of leads


    Computer Networking

Hubspot makes it easy for you to keep everything organized

  • April 19, 2021
  • Review provided by G2

What do you like best about the product?
I like Hubspot because you can customize almost everything, which is very important to me.
What do you dislike about the product?
Now and then, I notice the emails won't go through or phone calls.
What problems is the product solving and how is that benefiting you?
I can keep my call lists organized, and the alerts to remind me of tasks are so nice.