Sales Hub Enterprise
HubSpotExternal reviews
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User-friendly, powerful marketing & sales software
What do you like best about the product?
The UI makes onboarding new users simple.
What do you dislike about the product?
Contacts can only be associated with one company and each email address can only be in the system one time. We have a lot of contacts that work at two locations, but can't associate them that way. Our creative workarounds don't make for the cleanest data set.
There's also some little quirks around workflows and sequences that make them not always fit the bill for what we need.
There's also some little quirks around workflows and sequences that make them not always fit the bill for what we need.
What problems is the product solving and how is that benefiting you?
We use Hubspot cross-functionally and it has allowed our teams to efficiently run processes on one unified platform. Hubspot is our database of record, giving everyone on the platform the most current and correct information. From a marketing perspective, it has allowed us to automate and personalize at scale our outbound communications. We run everything from our sales team to our website to our help desk on Hubspot.
The biggest benefit we've realized is the process efficiencies. Our teams are able to scale to a larger user set without scaling internal resources.
The biggest benefit we've realized is the process efficiencies. Our teams are able to scale to a larger user set without scaling internal resources.
Recommendations to others considering the product:
As with anything, do your due diligence! It is powerful marketing, automation, and CRM platform, but it does come with limitations. Companies that have a well-defined sales process will have an easier time onboarding and setting it up, rather than trying to see what the system can do and molding your sales process off of that.
Best CRM & Sales Automation tool
What do you like best about the product?
Sequences
Inbuilt CRM
So many things you can build on your own
Inbuilt CRM
So many things you can build on your own
What do you dislike about the product?
Lack of reporting and analytics on Sequences
What problems is the product solving and how is that benefiting you?
Outbound. We are running our ABM through Hubspot.
Really good software to use when working with a big work load.
What do you like best about the product?
I liked the call list the most and also the NADs. It helps organize and keep the day running smoothly. Setting filters
What do you dislike about the product?
Switching between numbers has been more difficult since the update.
What problems is the product solving and how is that benefiting you?
I am solving problems like loading and connecting calls. It helps work flow.
HubSpot
What do you like best about the product?
The ability to easily track all communication, whether it be calls, emails, or notes is great. The task feature allows me to keep my day aligned and know exactly who I need to get in touch with.
What do you dislike about the product?
Sometimes the call from phone integration does not function correctly. Luckily I am able to call from within the browser to alleviate this.
What problems is the product solving and how is that benefiting you?
We are able to extend our reach with HubSpot by integrating our contact lists and easily assigning an owner to make the connections.
Good marketing tool, long way to go for CRM and sales use.
What do you like best about the product?
I appreciate marketing capabilities and the insights my marketing folks are able to share with me directly in app.
What do you dislike about the product?
I'm accustomed to Salesforce for CRM, and Outreach for prospecting. Both tools are significantly more capable for their respective uses. I'd recommend Hubspot invest in at least one of these areas to bolster their offering as an all-in-one type solution.
What problems is the product solving and how is that benefiting you?
Not sure that I can speak to that here, because I frankly have not sold without a similar product in place already.
Great place to start using a CRM, with lots of room to grow
What do you like best about the product?
Very easy to use. Not too many levers to pull to make it work well. Great for a small company to get started because of that, as well as the Free plan. Also, very nice that you can upgrade in chunks so you don't have to commit to high-priced, long-term contracts right away.
What do you dislike about the product?
It can sometimes feel restricting since it is very simple. Does allow for some customization, but not as much as a high-end user might want
What problems is the product solving and how is that benefiting you?
Call placement and tracking directly within the platform and sequencing were the two reasons for getting it. Makes data entry and cadences much much easier to keep up with
BEST CRM EVER
What do you like best about the product?
Leads are accurate, easy to find. All are accesible
What do you dislike about the product?
I didn't see any disadvantage yet for Hubspot.
What problems is the product solving and how is that benefiting you?
None so far.
Easy to use!
What do you like best about the product?
HubSpot has been great because it makes following up with clients so easy! I can schedule future tasks and set up automated emails! I love it!
What do you dislike about the product?
My biggest dislike would be the chat. I wish it required users to give more information when they start chatting. Sometimes I answer all their questions, and they do not give me any contact info, they just drop off.
What problems is the product solving and how is that benefiting you?
I am able to ensure timely follow-up with each lead I receive. It is very beneficial to have daily task lists that I am able to complete!
All of the tools are extremely user friendly & the updates continue to get better & better. Thanks!
What do you like best about the product?
I like how the interface is set up. It's effortless to navigate and set tasks.
What do you dislike about the product?
Sometimes crashes. But will be back up in a couple minutes
What problems is the product solving and how is that benefiting you?
Helps me seamlessly connect with leads in an efficient manner.
Kiel Kelly Review
What do you like best about the product?
Organization is my weakness as a sales person. If not for HS I'd have an office full of sticky notes.
What do you dislike about the product?
Honestly nothing so far. Hubspot makes me better at my job.
What problems is the product solving and how is that benefiting you?
It makes follow-ups easy with email sequences.
I also love the ability to take detailed notes while talking on the phone. I used to take pen and paper notes and being able to type those notes within the customer profile is very convenient.
I also love the ability to take detailed notes while talking on the phone. I used to take pen and paper notes and being able to type those notes within the customer profile is very convenient.
Recommendations to others considering the product:
Don't wait. It's an excellent tool to take your sales processes to the next level.
Sales is often a numbers game, and HS also makes it easy to analyze your measurable numbers and improve sales.
Sales is often a numbers game, and HS also makes it easy to analyze your measurable numbers and improve sales.
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