Sales Hub Enterprise
HubSpotExternal reviews
10,017 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good for most.
What do you like best about the product?
How smooth it is. You can really tell they've upped the sales CRM functionality to be more than a marketing engine with a CRM tacked on as an afterthought.
What do you dislike about the product?
Some features you feel should be in a CRM aren't. Mostly these fall on the multi-object reporting you might be accustomed to in salesforce.
What problems is the product solving and how is that benefiting you?
CRM! All the fun stuff you'd expect there. Knowing the context of who I'm talking to and getting easy tools to chat with them.
Recommendations to others considering the product:
If you have a focus on marketing and a go-to-market mode, choose hubspot.
Great and efficient
What do you like best about the product?
Its very efficient in tracking all the leads in very organised way
What do you dislike about the product?
Only 50 contacts can be enrolled in a sequence at a time
What problems is the product solving and how is that benefiting you?
Efficient way to keep track of leads, no need to worry about follow ups,
Hubspot - Keeps remote teams working effectively
What do you like best about the product?
So many features! Automations & Meetings have really help us work more efficiently. We are now using Line Items in deals and look forward to utilizing this in forecasting.
What do you dislike about the product?
Have experiences some minor nuisances but I feel really positive about HubSpot. Although I watched the Xero integration webinar (we use Xero) and I don't like how the connect between the two is made through Contacts. We bill to companies and not contacts, and I wouldn't want to import all our contacts (as only a small proportion of our contacts and the receiving email address for the invoices we send). This could be improved by have a field that could be clicked on to tag the contact as the Accounts contact and only those upload to Xero, as our invoice needs to be made to the legal entity name (a field we have created ourselves). Otherwise we would have to call the contact the legal entity name which doesn't really work with First Name, Last Name fields in Contacts.
What problems is the product solving and how is that benefiting you?
It allows us to target marketing to selected contacts and track the results of that marketing. It allows us to organise and connect our companies together. It gives us a structure for information we require from companies and it lets our whole team know where the customer is at along the Customer Journey. It allows team members to be notified of any changes with customers, and the appropriate team members can perform related tasks. It has also allowed us to build a Line Item library and this allows us to understand expected revenues. We are only just starting to use this tool but are exited about its potential.
Recommendations to others considering the product:
Make sure you learn how to use all the tools. There is a lot going on in HubSpot and new users should make an effort to understand all the tools and how this can improve your business. If you are buying from a reseller, just be wary. Make sure they have a proven track record with other customers and that they will assist you with a comprehensive set up. They need to understand your business and make sure the HubSpot tools are activated for you. You then need to learn how to adjust this set up as your business grows.
The future of CRM's
What do you like best about the product?
Organizing my BUS and keeping on-track of my pipeline.
What do you dislike about the product?
Lack of support, difficulty generating reports.
What problems is the product solving and how is that benefiting you?
Increased productivity and accountability, with increased competition for the Sales team.
Hubspot is a dream...
What do you like best about the product?
They are integrated, automated, and more then anything: their software is developed on the philosophy of inbound marketing rather then outbound or cold calling.
They've created tools that accommodate that approach, and it aligns perfectly with our company culture.
They've created tools that accommodate that approach, and it aligns perfectly with our company culture.
What do you dislike about the product?
Since I don't personally pay the bill, there is very little to dislike. I do with they had more integrations though: Example: Meeting integrations with GoToMeeting. Integrations developed more thoroughly for text messaging as part of workflows, or a native text messaging tool would be incredible.
What problems is the product solving and how is that benefiting you?
Managing a sales team for a SaaS company with almost 10,000 Users and a large database... It gives us the tools, business logic, and systems to manage it thoroughly.
HubSpot Hits the mark....I mean the Spot!
What do you like best about the product?
I like that the platform is very user friendly. Love using the sequences and templates. We have recently started using Quotes and this has streamlined our process and reduced the time it takes to submit quotes to prospects.
What do you dislike about the product?
Documents can only be added to sequences and not to individual/one of emails.
What problems is the product solving and how is that benefiting you?
HubSpot has helped me keep in better contact with prospects and customers. The realized benefits are time efficiencies and better organization.
HubSpot Sales Hub - needed for Marketing and Sales Teams!
What do you like best about the product?
I really love the ability to setup meetings through HubSpot and have it sync to my Google calendar.
What do you dislike about the product?
I would love the ability to include multiple contacts in a sequence.
What problems is the product solving and how is that benefiting you?
Being able to follow up with brands using sequences! We are closing deals faster because we're not dropping the ball and forgetting to follow-up with a contact.
Review of HS from Customer Success Specialist
What do you like best about the product?
I like having all data in one spot for all of our customers.
What do you dislike about the product?
The limited customization in terms of automation and limitations of data available on views (issues with the hierarchy of companies, contacts, deals, etc.).
What problems is the product solving and how is that benefiting you?
Able to track company contact, Contact companies based on their stage in my pipeline
It is not as good and didn't solve as many problems that I thought it would when switching CRMs.
What do you like best about the product?
The dashboard I use for my sales team has been helpful, but only for basic things. I was told they would eliminate spreadsheets but it definitely does not.
What do you dislike about the product?
There is not a way to "tag" a contact in the system and then search by those "tags" to pull those specific contacts.
The way the sales process was designed and set up doesn't flow correctly and it has you looking in multiple places for simple information. The activity log is just as frustrating because you have to scroll through so much stuff to find what you need and even though you can pick whats on the feed it doesn't matter because we need to see everything on the feed but not all the time and it is not a good use of time to have to edit that every time we pull up a contact record.
I also don't like how linear everything is, the deals for example, when you move someone through the deal stages or when you need to have more than 1 deal for a contact the system doesn't like it and it makes it very hard to do simple things like having a functioning sales process without a bunch of touches.
Side note. Air call and Sakari are trash and don't function with any thought given to a high-volume high-touch team.
The way the sales process was designed and set up doesn't flow correctly and it has you looking in multiple places for simple information. The activity log is just as frustrating because you have to scroll through so much stuff to find what you need and even though you can pick whats on the feed it doesn't matter because we need to see everything on the feed but not all the time and it is not a good use of time to have to edit that every time we pull up a contact record.
I also don't like how linear everything is, the deals for example, when you move someone through the deal stages or when you need to have more than 1 deal for a contact the system doesn't like it and it makes it very hard to do simple things like having a functioning sales process without a bunch of touches.
Side note. Air call and Sakari are trash and don't function with any thought given to a high-volume high-touch team.
What problems is the product solving and how is that benefiting you?
The only problem we solved is having the numbers on our dashboards. However, everything else seems to just be a workaround or a different process to what we were doing before. The weight has not been lifted, just shifted.
Recommendations to others considering the product:
Be very very clear with what you need the system to do for your business and have that demonstrated in detail. Some of the tools or features seem like they will do what you expect but end up falling short. Test drive it!!! Test everything!!!
A Huge Step Forward For Us
What do you like best about the product?
love the task drops, tracking communication. the way it helps our team not drop the ball with a lot of partners.
What do you dislike about the product?
wish we could get more customization built out, but I recognize that our circumstances are different.
What problems is the product solving and how is that benefiting you?
connecting with partners at the right times in an efficient way.
showing 6,971 - 6,980