Sales Hub Enterprise
HubSpotExternal reviews
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Everything You Need for Marketing
What do you like best about the product?
HubSpot is incredible. It's powerful, easy to use, and the capabilities are endless. I spend most of my day designing and building out email campaigns and that aspect has been efficient, extremely flexible, and surprisingly enjoyable to use. Their team is also the best in the business and make onboarding as smooth as possible.
What do you dislike about the product?
Although I love their drag-and-drop email editor, the simplicity can create limits where you need to add an HTML section instead. This is completely understandable though since other platforms I've used cannot even handle the basics. However, as a CRM, HubSpot does not disappoint in any shape or form and completely lives up to the hype.
What problems is the product solving and how is that benefiting you?
Our marketing team is gaining more leads, reporting has improved, and most importantly, we feel more confident about our strategies in place. Having an efficient, centralized tool and a great team to help has made our HubSpot experience amazing thus far.
Recommendations to others considering the product:
Patience pays off when learning the features. Still learning a ton here.
Workflow Optimization
What do you like best about the product?
HubSpot helps eliminate the element of human error with the use of workflows and properties. Automation can be created to help processes work more effectively and not have to rely on people.
What do you dislike about the product?
There is not much to dislike. If I had to pick something, it would be views based on teams. Being able to require certain properties based on the team they are or what they view in pipelines would be so nice to enhance the level of customization.
What problems is the product solving and how is that benefiting you?
We have implemented our warranty process into HubSpot and recreated properties and dashboards to capture all the info. We have also integrated sales processes into HubSpot. The benefits are great. Whether is it sending internal emails about the next phase of the process or sending out communication to customers, we are able to enhance our customer experience with HubSpot.
Recommendations to others considering the product:
If you know where you want to take your organization, HubSpot will help make it happen. There is so much customization within the tool to help you make it whatever you need. If you aren't sure, they have an amazing support staff that cares about your success and will help you find/create a solution for what you need.
Multiple sales pipelines are conjointly boosted by HubSpot CRM.
What do you like best about the product?
HubSpot can easily setup our sales pipelines and create best interactive dealership with our customers and makes up for the best setting up of new prospect marketing data which makes it more easier to handle all the stats. Hubspot CRM is quite capable to keep all of our sales activities up-to-date because it always gives an extra boost to our sales marketing communication. HubSpot automatically track our databases so that we can easily convert any sales contacts into an marketing accounts.
What do you dislike about the product?
HubSpot CRM clearly does not helps us to quickly manage our sales funnel and sales accounts. It automatically updates all of our sales emails data and easily extract marketing information. Sometimes an easier marketing automation integration is not being enabled to qualify for all of our sales leads.
What problems is the product solving and how is that benefiting you?
We can easily manage all of my sales lead generations and account CRM management. I am more capable to manage the multiple sales pipelines seamlessly by HubSpot CRM software. We can easily create sales campaigns and also track our CRM contacts.
Hubspot is a game changer!!!
What do you like best about the product?
I love the ease and flow of the hubspot sales platform. I am able to easily navigate the system and keep up with all my customers
What do you dislike about the product?
only the limits on the amount of contacts I can enroll in sequences
What problems is the product solving and how is that benefiting you?
constant and ease of communication with my clients
Complicated at first, but lots of possibilities
What do you like best about the product?
Standard reports are good. Web integration is relatively easy to set up. Many options available with integrations.
What do you dislike about the product?
The biggest issue is the number of contacts, as well as the price. There aren't tons of options in terms of customizing the interface. Fields can be customized but it takes a lot of effort. Definitely not something that one person who isn't already familiar can do on their own.
What problems is the product solving and how is that benefiting you?
Hubspot allows us to have marketing and sales in one spot. The dashboards help give everyone an idea as to what's going on with other departments. Significant upgrade in capabilities compared to our old CRM.
Recommendations to others considering the product:
Make sure to ask every question to can think of in terms of customization. I was surprised at how complex it was in terms of what can and can't be customized. Just try to understand that before purchasing.
Super user friendly
What do you like best about the product?
I've set up Hubspot for our business with very little effort. It is very user friendly and intuitive and suits very well our needs.
What do you dislike about the product?
Maybe a chat function with their support team would help, but you can't really expect that from a free product.
What problems is the product solving and how is that benefiting you?
We store all our customer and prospect data with Hubspot and are able to easily access it to run our campaigns.
Why I really like hubspot to track our customers and prospects activity!
What do you like best about the product?
We can see our prospects engaging and researching on our site long after we have made contact
What do you dislike about the product?
When using email tracking you can separate (easily) your lead volume and basic industry partners
What problems is the product solving and how is that benefiting you?
Hubspot has helped us track spending and ROI on customers to sales.
Recommendations to others considering the product:
TAKING THE training classes is very important
Comfortable Automation and Lead Management
What do you like best about the product?
I like most creating workflows. If i have a project to automate i apply to workflows firstly. It's good to have a deal based, contact based or company based workflow options. It's very beneficial to customize. If i dig into the features of workflow during the time of creation i discover new fields to improve my project more.
What do you dislike about the product?
I can mention as a negative thing for lists and workflows is slowness. When i create a list it takes really much time to progress it. When a contact meet the triggers secondly it is re-enrolled after for a while and you can not predict the delay. It can be 20 minutes or 3 hours. I experienced it many times and i reached to HS support for it. Their answer was there are many lists that contact is a member and it causes slowness. Also i wrote to HubSpot Community that it would be great if we could create a note and pin for a group of contact in a list by "more" actions on the top or it would be perfect if we can automate it with a workflow.
What problems is the product solving and how is that benefiting you?
I realized a feature developed recently to customize records view by team. Each departman needs different kind of properties to use and view. So this feature is essential need for me. Thanks to Hubspot I save my time because i'm responsible to create a property view for new hired sales representatives in my company. I don't consume my time to create a property view for each one anymore.
Recommendations to others considering the product:
I would recommend HubSpot Academy to learn more about HubSpot. Each department use different tools but sometimes we need to do something with tools that never used before by us. HubSpot Academy is the best option to prevent the ignorance of tools. I would give an advise to prospective customers to train all of the potential users of HubSpot very well. People need to know that some improvements are not limited.
HubSpot CRM Pros & Cons
What do you like best about the product?
I enjoy the availability of customization of properties, which allows for very specific programming of reports and automation, as well as transparent management of client portfolios and the sales team. It is a huge benefit to my job to have the Dashboards function, so I can specifically create and maintain them for each team member, showing their monthly benchmark progress, outreach numbers, conversion rates, etc.. I have almost come to rely on the HubSpot for Gmail extension, as it is highly intuitive and user friendly, and the email tracking is a HUGE value when applied to nurturing leads and customers. Finally, being able to apply Workflows and automations to each salesperson's portfolio helps to take into account how everyone's portfolio and outreach style is different. I can work directly with each salesperson to ensure that the proper workflow and automated approach is being applied. This is specifically useful in the cases of management companies that order according to season, or properties that undergo a change in their management company, so that I can have that change automatically switch to the proper sales rep, and enroll them in a task list/sequence to outreach and introduce. It takes the leg work out of keeping up with your portfolio, and lets the system take care of it for you.
What do you dislike about the product?
The only real issue is when trying to delete information - like in the case of duplicate entries, it resets filter properties each time. The nature of my specific industry (promotional materials, specifically geared towards student housing complexes) will frequently use the same domain for multiple properties, and email domains will be under the management company - not difficult to work around, but very specific to my industry. It would be nice to be able to apply a fully custom reporting feature, i.e. instead of being limited by the specific reporting bounds, allow the data available in HubSpot to be reported on in a fully custom environment, like a coding sandbox, instead of the sensible speaking "logic" that I assume is more universally user friendly. Of course I would also like to be able to add more than the current maximum of 10 reports per Dashboard, but that is just for my own sake - I like to look at everything all at once. I will also say that the Deals portion is a little bit less intuitive, and I assume that it might be a little bit easier for a different industry, but again, WHP's industry and use is unique.
What problems is the product solving and how is that benefiting you?
Created a more comprehensive location for all of our sales data, and has allowed the beginnings of our upcoming outreach strategy. Posting reports for the entire team to see is a great value when trying to encourage a competitive environment, while also helping the sales team to monitor their monthly progress. There is a huge value in being able to express specific results to company executives when applying automation and a true client nurturing software - HubSpot makes it incredibly simple to generate an automated strategy to apply value to each Contact and Company. I can't stress enough how amazing it is to be able to apply the automation features for my specific industry - this gives the sales reps the peace of mind to know that they have the information they need to have on their HubSpot dashboards, as well as assigned to them, and they don't have to go searching for what they need to be successful.
Recommendations to others considering the product:
If implementing with an in-house team, I recommend laying out exactly the strategies and results you are looking to achieve - know what you are trying to get out of a CRM, and then prioritize what your company should be developing first. Take great care to maximize the amount of data available for each contact and company, and make the time investment to have everything set up BEFORE you start to work within it - it will make working within the platform such a breeze! It would depend on the industry, but do your client interviews to develop your buyer personas, refine any data that you are importing - to make it short, get organized, it will help HubSpot KEEP you organized! I cannot stress enough how important it is to have a plan for your rollout, and the more detailed you make your plan, the more successful and stress-free your rollout will be. A few examples: if you want to be assigning a HubSpot score to contacts and companies, generate your logic (utilizing your buyer personas and marketing department) and know exactly what each range of scores would look like - the amount of time this will save on your investment into the project will be tremendous, as you won't have to figure this out as you go, you'll already know exactly what you need to input and apply. I would also recommend generating a list of any custom properties and fields, with all qualifiers - if you have your list before you begin, you will save the possibility of unnecessary information, and also forgetting something important.
Hubspot review
What do you like best about the product?
I like to record my calls. I like how i can complete my tasks. T
What do you dislike about the product?
Make it more simple to find the details in the tasks. Make it more simple to filter Leads.
What problems is the product solving and how is that benefiting you?
The benefits i have realised is the recording calls. It helps me a lot to remember what i talked about.
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