Sales Hub Enterprise
HubSpotExternal reviews
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Great CRM!!!
What do you like best about the product?
I love that the Hubspot team is always making improvements to help better assists their customer.
What do you dislike about the product?
I dislike that there is no way to have a sequence integrated with a workflow. It would improve the use on my end so much better.
What problems is the product solving and how is that benefiting you?
Our company is able to keep track of where are potential leads are coming in and improve on reaching more leads!
Worked wonders for my unique business and work style.
What do you like best about the product?
I like he auto-opt out feature. It takes and entire step out of my day. Saved me hours over the course of a year.
What do you dislike about the product?
At first I didn't like that if someone else from the organization responded to my email (like from a different account), it didn't opt them out. Then the went and fixed that!
What problems is the product solving and how is that benefiting you?
I'm in a sales position that doesn't sell anything. Sequences are the life blood of my B2B partnerships. I've been able to single-handedly become the industry leader in my position because of sequences.
Recommendations to others considering the product:
Hubspot serves a majority of our marketing and our b2b needs.
Solution Based CRM
What do you like best about the product?
The best part of Hubspot is the ability to watch a video on any topic and get the information that you need asap.
What do you dislike about the product?
The speed of the system can be frustrating at times.
What problems is the product solving and how is that benefiting you?
The ability to have detailed and continual interaction with clients. Robust system that allows for many automations.
Quickly Tasks
What do you like best about the product?
What serves you more in a CRM is the organization you can have once you know how and how to do it. There is no complicated part, you just have to understand what tool is most useful to you when you are doing the tasks you have. The stages that you can create in the CRM make the job easier and more functional by identifying in which follow-up you can take your next task. What you do or should learn is to know how to filter and accommodate what will make your life easier.
What do you dislike about the product?
It can be annoying to see so many accumulated tasks and notifications everywhere, the key is to know how to distribute them.
What problems is the product solving and how is that benefiting you?
I can notice that I am much more organized, I don't lose any contact but the best part is to see and know the progress I can have in a day or a month and compare the performance I have. It makes me set new goals and change details that are not working the way it carried out the processes.
Recommendations to others considering the product:
First create stages and model a structure that helps you get to track correctly
The all in one CRM system - does everything you need it to do at a high price
What do you like best about the product?
Hubspot does everything for our business - it stores customer data, creates email templates for our teams and gives us reporting capabilities - it can do all of this and more.
What do you dislike about the product?
The amount of money you have to spend to unlock certain benefits and features - for example, if we want to just unlock email marketing, you have to pay for the whole marketing suite. So, if you want email marketing but nothing else you can't. You're absolutely locked behind a paywall.
What problems is the product solving and how is that benefiting you?
We use Hubspot for the majority of our business needs, so if we didn't have this CRM system the entire business wouldn't run efficiently as it currently is.
Recommendations to others considering the product:
If you have the money for it, then you should definitely go for it - at least get a trial and see how it can benefit your business.
Helpful for managing my day to day responsibilities
What do you like best about the product?
I rely super heavily on tasks in my day to day work load. Setting up my own as miscellaneous reminders as well as those that come from automated workflows. In addition to this, managing lists of contacts and using sequencing have benefited myself and my team hugely.
What do you dislike about the product?
I sometimes find there is so much you can use Hubspot for that I don't know where to start or how to uncover it. Probably not the worst problem to have though!
What problems is the product solving and how is that benefiting you?
Client retention through automating work flows and sequences.
Recommendations to others considering the product:
Definitely jump in and give it a go. There are so many different uses for it, company wide.
Makes workday efficient
What do you like best about the product?
I like that it tracks communications with customers so that I do not duplicate communications and can customize future communications with customers to best serve their needs.
What do you dislike about the product?
Scheduling send dates doesn't include weekend days.
What problems is the product solving and how is that benefiting you?
It solves contact tracking issues. Avoids sending communications to opt-outs.
Slightly overwhelming, but over time you get more and more efficient.
What do you like best about the product?
The ability to filter contacts and companies easily, and to create tasks and have them generate based on times and conditions.
What do you dislike about the product?
When linked to gmail, it pulls everything and everyone into the system. Gets very cluttered very quickly requiring you to sort the clutter out if you ever want to pull an email list.
What problems is the product solving and how is that benefiting you?
Customer follow up, lead follow up. It is rare for a contact or company to slip through the cracks.
Recommendations to others considering the product:
Work with their support team as much as possible.
Hubspot Sales
What do you like best about the product?
Most of my work can be kept in one place- documents, templates, contact information, sales tools
What do you dislike about the product?
It's still not very intuitive when looking up a contact or company- has to be spelled exactly right or it won't show up. This is a time-suck. Also, templates from colleagues are hard to find easily, I wish they could be organized a better. And finally, merging contacts or companies/making someone primary contact, etc. is cumbersome. For example, you look up a contact and it comes up blank. Then you start creating the contact as New and it says, "hold it- this contact is already in HS". Then why didn't it come up in the first place? Maybe it's just me being not as tech savvy as others but I find it a pain. And finally, I would like there to be a way to make some contacts inactive so they don't cram my contacts list.
What problems is the product solving and how is that benefiting you?
The best thing is being able to see my Deals, past, present and future, and be able to make decisions based on the information (days to close, etc) that can help me plan my sales goals. Another benefit is having all email communication for customers in HS from my Gmail, so I know where to go to easily find all emails rather than having to scroll through Gmail. Another benefit is seeing how I compare with my Sales to my colleagues, I like that transparency.
Director - Policy
What do you like best about the product?
I like that Hubspot consolidates all our necessary sales information into one place to make tracking easier across the team. The templates are also very helpful for outreach. I also like how there is the ability to have multiple pipelines, which helps to get multiple teams on the platform, even if they are working on very different projects. The interface is also quite intuitive to use in comparison to other software the team is using, there is not much onboarding necessary until you understand how to use the platform.
What do you dislike about the product?
The software sometimes is buggy and inconsistent. It would also be incredibly useful to have a system that tracks repeat outreach e.g. warns you if someone on the team is about to reach out to a contact that someone else has already contacted. I wish that there was a way to export our contacts to see everything listed out in a spreadsheet, similar to excel, in order to gain a higher level understanding.
What problems is the product solving and how is that benefiting you?
It helps us to keep our various pipelines organized, understand the value of our pipeline, and organize outreach. The benefits that we have realized is that it makes it easier to coordinate across the team and company as a whole, because of the ability to go into a deal and read up on it, even if you aren't the owner. This especially helps with teams that have a substantial proportion of remote workers.
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