Sales Hub Enterprise
HubSpotExternal reviews
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HubSpot is easy to set up and use.
What do you like best about the product?
I love that HubSpot has amazing training programs that are free and excellent customer service. It was so easy to get started without any tech gurus or IT expenses. I am a salesman and I set up everything for my team by myself. I looked at doing the same for Salesforce and kept getting bogged down in all of the details. I am sure Salesforce is great but just not easy to get started in. Our sales team is not particularly technical or strong on computer skills so ease of use was paramount to acceptance in implementation. I started them all on a free tier and made them earn the paid versions based upon usage and the completion of the training tracks. This has worked out great because the increased tools attracted them to learning and using HubSpot more. If they didn't earn a paid tier it cost our organization nothing.
What do you dislike about the product?
The mobile app could be much better. You cannot get to the full experience on Safari with an iPhone so you are forced into the app. On an iPad you can access all the features using Safari. I also wish there was better integration with mapping. This should be an easy fix because most CRMs offer that already.
What problems is the product solving and how is that benefiting you?
We are a small B2B organization with very loyal clients. Many CRMs are too focused on pipeline based selling rather than relationship-based repeat sales. HubSpot seems to balance that much better. The tools help us stay in contact with our clients and make sure we don't drop contact with any of them. We are making hundreds of additional touches every week using the HubSpot tools. Our sales are growing even during the pressure of COVID-19.
Hubspot Sales has changed our company.
What do you like best about the product?
The fact that our sales have sky-rocketed since using the HubSpot sales professional. We are keeping track of buyers and their buyers journey. The overall experience withing the Hubspot CRM is that been though we are new to the CRM system we are using most of the functions as it is very user friendly.
What do you dislike about the product?
The filter function within your contacts profile could have been more user friendly. The ease at which reports are built could definitely be better and the payment terms are rather difficult to understand even after becoming a paying customer. The zoom function within the meetings link sometimes gives us problems but after closing and opening it works. There could of been more/updated technical tutorials in the Hubspot academy as sometimes understanding all the features are rather confusing
What problems is the product solving and how is that benefiting you?
Management of potential leads, tracking the sales process, and utilizing the report system. We have also started using the sales pipeline along with the rapport builder. We have a way of tracking the performance of our Sales rep and have in detail accounts of their activity and performance . This allows us to know who is viable or needs additional Sales coaching. Keeping track of the customers and after-sales care is now a part of our flywheel as we have reminders and tasks set up for our customers.
Recommendations to others considering the product:
Definitely a good product and a great investment for your marketing team. The dedication though required would be that everyone on your team should be committed to using/converting to this platform as your main database. I would recommend starting with the HubSpot Academy, the more you know from the start the easier it will be using the system to the full potential. It will save you a large amount of time when you know what to do instead of trying to constantly figure out how what works. One of the best features is the Sales training within Hubspot, The training keeps you up to date on new methodologies in the sales world
Great tool, also syncs with other CRMs as well
What do you like best about the product?
user friendly, clear organization, syncs with other tools we use. Also syncs with Hubspot Marketing so it is easy for Sales & Marketing teams to use these together and benefit from each other's data. It's also easy to measure the ROI of our marketing activity. The platform allows you to capture the data but also help demonstrate the conversion activity at every stage of our sales funnel - which is paramount for businesses.
What do you dislike about the product?
To truly benefit from Hubspot Sales,it is my opinion you need the Marketing Add-On as well. They're expensive separately, but together it's a ridiculous cost for a small business - which is exactly the kind of company which would benefit from these tools.
We are used to it now but we felt that HubSpot's platform was relatively inflexible. We had a complex sales process and many of our team members chose to use Excel because they were not too fond of the many steps required in the platform and this was quite a downside.
My recommendation would be to have more decently priced versions for the smaller companies.
We are used to it now but we felt that HubSpot's platform was relatively inflexible. We had a complex sales process and many of our team members chose to use Excel because they were not too fond of the many steps required in the platform and this was quite a downside.
My recommendation would be to have more decently priced versions for the smaller companies.
What problems is the product solving and how is that benefiting you?
easy to have all contact data in on space, cloud-based and easily accessible anywhere. It is also beneficial for sales teams that are used to complex CRMs, as they can track all their interactions with each customer in one place without having to use Excel. Also, ALL members of the sales team have access to the database which makes it easier to create an overview for the senior management team.
Recommendations to others considering the product:
Ensure that if you buy it, you will use it. We implemented it in our organization but our Sales team disliked the many steps they had to take in order to use it and many of them preferred using an Excel.
A great tool
What do you like best about the product?
I really like the experience, very user friendly, it's intuitive and I think is easy to use therefore is practical and useful
What do you dislike about the product?
I don't have dislikes so far, the experience has been great.
What problems is the product solving and how is that benefiting you?
I have more visibility on my leads, contacts and accounts I'm working with and this helps me a lot to be productive
Recommendations to others considering the product:
If you're trying to have more visibility for your team in terms of leads, contacts, reports, etc this is the best tool for it.
"The marketing, sales and customer relationship software"
What do you like best about the product?
Hubspot CRM provides a workable version to use and the user interface is intuitive. It provides great email integration features to use and its tracking email feature is good which tells when email opens. The support is great and helpful. They keep communicating with you until the issue is resolved. Their technologies are up to date and according to trends. Their training sessions are available so you can quickly learn from there. It offers core CRM features for free with add-on features as compared to similar products that only provide limited days free trial.
What do you dislike about the product?
Pricing gets high when you start using its premium functions and it is a little bit costly as compared to other similar platforms. It has limitation in email address per contact. There is still some problem with some features while using it. Integration with other vendors and suppliers should be made better. It is not affordable for small enterprises. Its design is a little bit confusing feature
What problems is the product solving and how is that benefiting you?
It is well suited for a large business who can afford a good Customer management software for their company. It did not only help our company as CRM but in sales and marketing too. It helped us increase our business in a better way. It helped us in making sales and marketing decisions in a better way. The overall platform helped us a lot in different operations of our organization.
Steep learning curve
What do you like best about the product?
Robust capability, and integrations with other apps
What do you dislike about the product?
Too many clicks.... I don’t know keyboard shortcuts yet ... if there are any ;)
What problems is the product solving and how is that benefiting you?
I don’t know of any problems that it is fixing for me... as an outside rep it is mostly just adding anxiety and overhead.
I am still familirizing myself and i honestly have nothing bad to say yet LOL
What do you like best about the product?
Transparency, the fact that its effective
What do you dislike about the product?
Nothing yet.....nothing yet We use propdata and your options below does not allow me to put in Propdata so i just seleceted anyone.....to submit
What problems is the product solving and how is that benefiting you?
Transparency
Bulk emails with guidelines, specifically sales guidelines
The fact that I can see how my clients engaged on the emails I sent out
The report at the end of the bulk emailer
The Social Engine links :-)
Bulk emails with guidelines, specifically sales guidelines
The fact that I can see how my clients engaged on the emails I sent out
The report at the end of the bulk emailer
The Social Engine links :-)
HubSpot CRM is SUPER user friendly!
What do you like best about the product?
I love how easy the system is to navigate compared to SFDC
What do you dislike about the product?
Honestly, there's not much i dislike about the system. Because it removes manual data entry, it makes my life so so so much easier!
What problems is the product solving and how is that benefiting you?
I'm definitely solving the problems I used to face with manual data entry, and tracking the progress of my deals. It's made my day to day life so much easier
Full Service CRM that's advanced but still easy to use
What do you like best about the product?
I love the ease of Hubspot and how anybody at any level of the organization can use it. But it's still advanced enough to offer advanced marketing capabilities.
What do you dislike about the product?
I dislike the fact that Ecommerce is not automatically built in. Tracking revenue is a very important thing and this simply doesn't do that unless you get a plug in (which we had to pay extra for)
What problems is the product solving and how is that benefiting you?
We have several automated workflows that go out to users/customers at every level of the customer journey.
Recommendations to others considering the product:
You can plug in lots of different extensions. If you have an ecommerce site, make sure you look into finding a good plugin to sync your ecommerce data into Hubspot. This will help you connect purchase data to your contacts so you can run loyalty campaigns and other types of campaigns.
Good low budget CRM
What do you like best about the product?
I've been working with CRM for a long time and I think this is one of the most cost-effective. You can't compare the level with SalesForce or CRM which are premium but the truth is that for a small company that is trying to create more efficiency in its sales department, HubSpot is a very good choice.
the customer service is great! they attend and answer your questions in record time.
the customer service is great! they attend and answer your questions in record time.
What do you dislike about the product?
For some functions or statistics the tool falls short, it is not as professional as other more expensive CRM, but for its price it works well
What problems is the product solving and how is that benefiting you?
in the sales department where I work the team is small, the truth is that I think that to standardize the process, adding information in one place of companies, profiles, and prospects is very good. Maybe everyone on the team can follow up on the actions that others are taking, details of the companies, meetings, conversations they have had in the past.
Recommendations to others considering the product:
if you need a simple and cheap CRM this is a good one. Not with a lot of functions but works really well with a small team. Customer services are incredible!
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