Sales Hub Enterprise
HubSpotExternal reviews
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Very good
What do you like best about the product?
Great customer support comming back to you within a few min
What do you dislike about the product?
Not enough good content online (i.e. guides etc)
What problems is the product solving and how is that benefiting you?
Creating a process in throughout the team
Very easy to use and lots of positives
What do you like best about the product?
Email templates
Appointment scheduling
Call from phone or browser
Ease of use
Appointment scheduling
Call from phone or browser
Ease of use
What do you dislike about the product?
Can’t view enough info in one screen and have to scroll a lot to see everything
Often there are glitches and things do not save properly
Often there are glitches and things do not save properly
What problems is the product solving and how is that benefiting you?
It is convenient being able to send an email from hubspot and track when emails are read. I can easily keep my leads organized as well.
Recommendations to others considering the product:
Very easy to use and gets the job done
HubSpot is a good tool its just not perfect
What do you like best about the product?
I use HubSpot daily and having the features of making tasks and leaving notes is extremely helpful. Being able to write notes and than assign a follow up on a specific date is very useful. I often times write about who I spoke with what we spoke about and when a follow up should occur. This can help close sales deals in the future.
I also use HubSpot for marketing. It is ok it does allow me to create posts for multiple media platforms at once which is nice.
I also use HubSpot for marketing. It is ok it does allow me to create posts for multiple media platforms at once which is nice.
What do you dislike about the product?
I am often given poor information from HubSpot. The most common issue that I have is that I am given names of decison makers that have died or left the company 10 years ago. This often times upsets who I am speaking to slowing down my sales process. I now spend more time on LinkedIn doing research than I do looking at the HubSpot content. This is annoying because I than have to update all the information I feel as if it would be better if the names weren't there and I paid a cheaper price for the service. Another issue I run into is that a lot of times the businesses that HubSpot gives me or either closed for a number of years and just poor businesses to contact (meaning there is only 1 or 2 people in their office). I end up spending a lot of time trying to find a businesses and making sure that there is evidence that they are closed before I delete their company profile. This is time consuming and frustrating.
Onto the marketing side of things. I do marketing for all our social media platforms which HubSpot supports but, the issue I have with it is that when I draft a posting for all of them and then I edit one or two it will not edit the rest. I understand why they did this because for example Twitter has a max character limit far less than Facebook and Instagram. I wish there was a feature though that allowed me to make corresponding edits on all of them at once because I am not always using a ton of characters just a couple lines and a photo. Lastly I use stock photos from HubSpot and it is so hard to see them when you click on them. There is no way to drag the window to make it expand so I have to sit very close to the computer to look at all the photos when I do a search. You should be able to drag the window to make everything larger at the time being it is only using a quarter of the screen.
Onto the marketing side of things. I do marketing for all our social media platforms which HubSpot supports but, the issue I have with it is that when I draft a posting for all of them and then I edit one or two it will not edit the rest. I understand why they did this because for example Twitter has a max character limit far less than Facebook and Instagram. I wish there was a feature though that allowed me to make corresponding edits on all of them at once because I am not always using a ton of characters just a couple lines and a photo. Lastly I use stock photos from HubSpot and it is so hard to see them when you click on them. There is no way to drag the window to make it expand so I have to sit very close to the computer to look at all the photos when I do a search. You should be able to drag the window to make everything larger at the time being it is only using a quarter of the screen.
What problems is the product solving and how is that benefiting you?
HubSpot is helping me set valid appointments with people. A benefit from HubSpot is being able to to use notes to my advantage. Almost everyday I run into the issue of the decision maker not being in the office for a couple days or is out on vacation. I can leave a not saying they went of vacation and will be back the on a certain date, create a task that reminds to me call back then, and I can use the note to spark conversation about asking how their vacation was.
Recommendations to others considering the product:
If you have sales people who makes calls a lot and want to note basic info like who you talked to, when you talked, the outcome of the call, when/if you should call back HubSpot does this it is pretty basic. I would not recommend it for marketing I am sure there are marketing focused software that is better.
HubSpot does exactly what I need it to
What do you like best about the product?
HubSpot is very easy to use and intuitive. I have used the integrated help, but most of the time I can work out what to do in very little time.
What do you dislike about the product?
There isn't much I dislike at all. If Iwere to be picky I would say that when looking at 'tickets' I don't know when the ticket queue has refreshed.
What problems is the product solving and how is that benefiting you?
As a business we are trying to have a central place to store all sales, Marketing and Operational activites. HubSpo has simply allowed us to do this. the different areas of the business are all integrated and it is straightforward to track each teams tasks and see progress on an accounts basis.
Partner in success
What do you like best about the product?
The most helpful part of Hubspot is the instant access to help when an issue arises. Having an on hand partner in tough situations makes work easier and more interesting.
What do you dislike about the product?
I haven’t found a single issue to date when using hubspot.
What problems is the product solving and how is that benefiting you?
Hubspot helps solve all communication barriers with outbound sales/marketing. Benefits have been easy access to customer info and communication techniques.
It has been really helpful to follow up on emails sent and also to organize my tasks
What do you like best about the product?
Being able to see when someone opens my email. This has allow me to keep a track on all of my follow ups and have a better understanding when to get back with someone in order to call them or even send a second email.
When it comes to tasks usage I loved the fact that I can choose customer dates and not only the pre dates selected. This enables me to keep myself more organized and do not miss any appointment call or follow up.
When it comes to tasks usage I loved the fact that I can choose customer dates and not only the pre dates selected. This enables me to keep myself more organized and do not miss any appointment call or follow up.
What do you dislike about the product?
There should be a way to gray out any time frame already selected for a task so you don't put 2 tasks at the same date and time by mistake. Since I call a lot of companies every day is hard to keep track of the time entered for the next follow up since I can put the same time for every single of them. I think that by graying out the time frame for a task should help the way of being organize and help me not put 10 calls at the same time.
What problems is the product solving and how is that benefiting you?
I'm getting in contact with over 40 companies daily and completing follow ups within 3 business days. This means that all promises of a callback are being fulfilled and I have a good impression with all of my clients. I have also realized that keeping track of who sees my email really gives me a good idea as to when to call again.
Recommendations to others considering the product:
Make sure to explore all the options available so you don't miss out on any features available to you. Make sure to bring the full potential of this amazing tool!
More than a CRM
What do you like best about the product?
Hubspot is so easy to use. The interface and icons are really useful.
What do you dislike about the product?
I think it could faster but maybe it depends on the browser you use.
What problems is the product solving and how is that benefiting you?
Actually, from my point of view, Hubspot is more than a CRM it's a partner in my growth strategy. Really efficient to stay close to our customers.
Recommendations to others considering the product:
Definitely, Hubspot should be used as a partner in your growth strategy. Hubspot is more than CRM it could be really useful in team collaboration.
Great CRM
What do you like best about the product?
The assitance they offer if you are having trouble and filter options
What do you dislike about the product?
Some of the classes are a bit too descriptive and seems repetitive- but, I suppose that is beneficial for those who are not good with technology.
What problems is the product solving and how is that benefiting you?
The tasks feature is phenomenal and all of their tracking features are amazing as well.
Recommendations to others considering the product:
Use it! The software is phenomenal, the tracking features and the assitance they offer if you are having issues is fantastic.
An Awesome CRM
What do you like best about the product?
It's intuitive, easy to work with, being able to work on a website and having multiple taps/windows open. Even though is easy to use you can find tutorials and one awesome thing is the videos created with great advise on sales and the use of your time.
What do you dislike about the product?
Can´t detect duplicates with clients that have 2 or 3 websites that directs you to the same. I can´t configure headset volume.
What problems is the product solving and how is that benefiting you?
Faster access to my client list, being able to make phone calls without dialing makes it faster, having my email answered and responded from the same platform helps not having to go back and forward in the emails folders.
Recommendations to others considering the product:
Is fundamental that you try HubSpot, I worked for an software company and even though they had their own CRM, they knew it was mediocre and wasn't compatible with their own database.
Hubspot Review
What do you like best about the product?
I like the detailed ability to filter and the detailed ability to organize everything in one place. It's a one stop shop.
What do you dislike about the product?
I don't like that a lot of international calls cannot be placed through here and I don't like that it can be glitchy.
What problems is the product solving and how is that benefiting you?
I am able to be more organized when I am selling, which leads to more sales for me.
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