Sales Hub Enterprise
HubSpotExternal reviews
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an discovering-inviting software!!
What do you like best about the product?
I think it's the way all things are interconnected. It gives you a completely new perspective on everything that is happening in your company, I have been using it a lot. It gives me the power to control and communicate with everyone (clients, clients, co-workers, etc.) easily and quickly. But it also makes you feel that you are not alone and that you never stay in the same place, it is always evolving and improving. I feel very good with everything I've learned in these months of use.
What do you dislike about the product?
There are really few things that I do not like about the platform, one of them would be that in some moments I feel that it is a bit slow to process certain requests, but I think it is logical, and it is not a big problem either. The only real drawback was when I tried to receive technical service in my native language (Spanish) both times it was terrible. Very slow, and initially they did not make a real effort to understand my doubts. I could only solve it when I made the change of the request to English.
What problems is the product solving and how is that benefiting you?
On my department (Service) it became a powerful tool to communicate with the clients and most important, quickly obtain help from my coworkers (Sales, Marketing, etc.) when some solutions aren't within my grasp.
Recommendations to others considering the product:
It is the best in terms of Price / Value. at the begining it was a little hard for me to adapt, but as I progressed in the knowledge about the functionalities of the platform, it was very easy for me to develop the entire platform that today controls the post-sales services department. It was great to have learned how to create the knowledge base and service pipelines (training, installation, support and development). And even more: the certification program that the platform has has helped me to add valuable knowledge to my resume.
easy to use
What do you like best about the product?
multiple views, easy to customise deals' view
What do you dislike about the product?
I would like to be able to see if anyone other people are viewing the deal to avoid double handling
What problems is the product solving and how is that benefiting you?
automatic deal owner assignment, more to do with our internal software API
Hubspot is Amazing
What do you like best about the product?
I like how intuitive the site it when it comes to prospecting.
What do you dislike about the product?
I don't like the fact that if I edit a sequence, it doesn't automatically edit the sequences with people who are already enrolled in that sequence before it was edited.
What problems is the product solving and how is that benefiting you?
It helps me stay organized and it also creates a steady workflow when the task option is utilized.
Recommendations to others considering the product:
Keep rockin it!
Hubspot Training is well worth your time
What do you like best about the product?
Hubspot offers an online training academy that allows end-users to take full advantage of all the great features. They provide videos that keep you interested and you can view at anytime. Training is free and really helps elevate your knowledge base. As a first time user and big on technology I learned so much even with my 30 plus years in sales.
What do you dislike about the product?
There is nothing that I can think of. All of the videos and courses have been very constructive.
What problems is the product solving and how is that benefiting you?
I really enjoy having a daily task list. It keeps me organized. I utilize the dialer which is much faster than dialing myself since I am prone to hit wrong numbers.
Recommendations to others considering the product:
Take full advantage of the training's and certifications. Connect with them on Linkedin
Recommending HubSpot
What do you like best about the product?
One of my struggles is following up with leads. With HubSpot I'm able to program my task, giving that extra push to follow up. That has helped me to have better relationship with my customers.
What do you dislike about the product?
That it ask you to validate accounts. Having to relink the system to my Google accout.
What problems is the product solving and how is that benefiting you?
Follow up with customers, lead management.
HubSpot
What do you like best about the product?
Utilize for tracking sales leads. Ease of use.
What do you dislike about the product?
Sometimes it runs slow and the reports stop working.
What problems is the product solving and how is that benefiting you?
-Tracking Prospects
-Tracking daily tasks
-Tracking daily tasks
Efficiency and Organization
What do you like best about the product?
Love being able to cut my list of prospects down to who I actually need to target. I can maximize my time and efforts on a prospects I know I should be talking to. lets me be more efficient with my time.
What do you dislike about the product?
I dislike the use of CRM in general. Nothing against HubSpot is a great tool. But I am of the opinion that volume out doesn't always equal volume in. So CRM's can be a very helpful tool it can also be a detriment when all that is being utilized for results is amount of calls/reach outs to new clients signed. Sales is an art form, logging every move you make isn't sales.
What problems is the product solving and how is that benefiting you?
I am able to create different lists of prospect based on geography, names to include/exclude it's a great tool to keep my prospects organized .
I like the task feature a lot and use it often.
What do you like best about the product?
This is my first time using Hubspot in a job and I have been happy with it so far. Using tasks helps me a lot. I like how you can add filters to search through contacts as well. It makes it very easy to source when you can narrow down to very specific requirements when searching through the CRM system.
What do you dislike about the product?
Hubspot sometimes goes down and makes it very hard to do my job. When you get the ice cream cone on the screen, it is never a good sign. I wish you were notified when a contact was taken out of your name. As of now you cannot tell when a college takes a lead from you. I think it would be beneficial to see when someone else changes your name on a contact to theirs. I wish you could organize tasks easier by importance. It is not clear to me on how to do this because the priority list on the drop down button has nothing listed under it. When you click on it, it just sorts the list by date which doesn't necessarily mean importance.
What problems is the product solving and how is that benefiting you?
It is nice to have all contacts documented in one space. In a previous job, we kept track of contacts on a piece of paper and had one piece of paper per contact. Very old school and you couldn't easily keep track of when you last called them. Hubspot is a great modern way to keep track of the merchants/clients you work with and see their progress with the company. You can see which stage of the deal a customer is in which is one of my favorite features. Helps you keep track of a typical timeline and how things should be moving along.
Recommendations to others considering the product:
I would recommend Hubspot to other users. It is easy to use and easy to understand for first time users. Being someone that had never used a large CRM system before, I was nervous that if I didn't learn how to use Hubspot, that it would be a big pain everyday and limit my ability to work. I used to keep track of customers on a piece of paper so this technology task seemed daunting. As I have learned more and more about Hubspot, I have learned how easy it is to use. Hubspot has designed a system where even a caveman could figure it out.
Great interface options for organizing and viewing tickets. Email notifications could be improved.
What do you like best about the product?
The filters and reports dashboard make it easy to find the tickets and summaries I'm looking for. The board view for tickets helps my team quickly review tickets in each status. The ability to preview tickets from this view is also very valuable for team meetings.
What do you dislike about the product?
The email notifications are not always readable; I would prefer plain-text emails. Some functionality, like automatically creating new contacts, and not including the whole email thread in replies, are a little cumbersome. Some important email alerts, like handing off a ticket to a new owner, are missed.
What problems is the product solving and how is that benefiting you?
HubSpot has improved our weekly team meeting to go over all open tickets thanks to custom filters, board view, and the preview functionality. Our team member leading the HubSpot migration effort is still working on configuring some items, mostly email-related.
Transparency and Connectivity in one "spot"
What do you like best about the product?
Being able to see work from other departments. The transparency of communications really helps multiple departments accountable and on the same page. Having transparency with other team members and their communication does a great service to our customer service benchmarks.
What do you dislike about the product?
Tracking on certain activities may not be realistically represented on the actual production. There may some specific things that management looks at for reporting but is not a direct reflection of the amount of work that was actually done. It still needs a little tweaking. Perhaps "contacts touched or reviewed" should be included in reporting.
What problems is the product solving and how is that benefiting you?
Benefits are the transparency of communications and accountability of each department that is represented in the "Activities" tab. Having all the information in one place saves me on opening windows and clicks. Tasks keep me focused on what I need to prioritize and what I can save for tomorrow.
Recommendations to others considering the product:
If you are looking to work in one location but able to see notes and information from different sources, Hubspot is a great place to work in. It would help to consolidate some of the excess apps you may not need and will most likely save you money.
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