Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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A great system that grows with you
What do you like best about the product?
visibility of information, ability to filter data and do basic reporting, lead management overall is very good for a diverse and distributed team.
What do you dislike about the product?
Complex reporting is weak, too many presets and limitations to really dig into the data the way I want to/need to, so I export the data and use other tools.
What problems is the product solving and how is that benefiting you?
Visibility of sales activity means better coaching and performance improvement for the sales team, insights into lead sources help the marketing team refine their campaigns to maximize investment.
Recommendations to others considering the product:
There are many layers of add-ons to the basic CRM, make sure you only buy what you need and use, and add things as you require them. The Reporting add-on is a MUST, but is still not adequate for complex data analysis.
More than a CRM
What do you like best about the product?
All the tools we need in one place. Previously we were using separate platforms for marketing automation and sales. Hubspot allowed us to use one platform that actually creates a deeper connection between all departments.
What do you dislike about the product?
Some processes are time consuming. The good news is that the Hubspot team has been incredibly receptive to suggestions and in the time span of a few months has turned around requests and launched new product features that make our lives easier.
What problems is the product solving and how is that benefiting you?
We are using this as a sales and marketing tool. Our sales team can stay on top of prospects, make calls, send emails, and run automated sequences all in the same platform. Our marketing teams are using this to run email campaigns, online ads, and house all assets that are vital to our sales team and process.
Recommendations to others considering the product:
Hubspot has the ability to replace multiple marketing and crm platforms with one integrated and intuitive platform that is incredibly user friendly.
The Best CRM I've used
What do you like best about the product?
It replaces tonnes of existing spreadsheets and systems and fits neatly with the day to day life and tasks of a sales rep
What do you dislike about the product?
Honestly not a lot, any frustrations are minor product/UI things rather than feature level issues.
What problems is the product solving and how is that benefiting you?
It literally maps the entire sales process from start to finish, it's really intuitive and is flexible enough that I've used it in different companies for different jobs
Powerful CRM, complex to understand
What do you like best about the product?
Without a doubt this is one of the most sophisticated CRMs on the market but it’s not as intuitive or simple to use as one would hope
What do you dislike about the product?
When creating list or even marketing sequences you have get really creative in order to place proper filters
What problems is the product solving and how is that benefiting you?
Taking leads/customers and properly segmenting them in order to provide them with proper and relevant content
Amazing software to help organize and grow your company!
What do you like best about the product?
My favorite part is being able to track when people open your e-mails. You can see how many times they have opened the e-mail, if they clicked any links, and how long they were browsing the pages. This is a super helpful tool to gauge interest from your prospects and guided me in deciding who to follow up with.
What do you dislike about the product?
It is difficult to navigate the success of your sequences. There should be an easily accessible list of who opened your e-mails and who opened them the most. I saw a list like this one time and was never able to find it again.
What problems is the product solving and how is that benefiting you?
We are not having sales reps contact the same person multiple times because all calls are recorded in Hubspot. This makes us look more professional and saves sales reps time.
Recommendations to others considering the product:
My recommendation is to add the company of EVERY contact that you add into the system. This will make it easier for you to find the contact again, and for your co-workers to see who you have contacted to avoid having multiple reps contact about the same product.
Limited Free Version but high quality Paid Plan
What do you like best about the product?
HubSpot is one of the most popular choices for CRM & Marketing, which is obviously very useful for integrations of all sorts.
What do you dislike about the product?
The free version, which Hubspot communicates a lot about, is really limited and lacks a lot of basic features.
What problems is the product solving and how is that benefiting you?
Integrating a CRM software for a small team
Recommendations to others considering the product:
Review all the plans available to make sure it corresponds to your needs
Must have for account based marketing
What do you like best about the product?
Automated workflows help me easily manage and qualify prospects at scale. Essential to my demand generation process.
What do you dislike about the product?
Can get a little expensive without any control over the contacts in the database. Deal reports dashboards do not work as i would expect, lots of duplicity.
What problems is the product solving and how is that benefiting you?
Reach my target audience and track conversations across various sales stages. Helped me scale with minimal individual effort.
Great features, room to improve UX
What do you like best about the product?
The thing I value the most in hubspot is that I keep all my contacts organized and up to date.
What do you dislike about the product?
I wish there were easier tools for the sales team, with easier ux. especially in sequences. The feature of updating and saving the template during enrollment would be really great.
What problems is the product solving and how is that benefiting you?
I have a faster communication with clients
Recommendations to others considering the product:
the tool is great, it can be used for marketing campaigns, saving templates, creating sequences for cold emailing.
Great option for b2b sales teams
What do you like best about the product?
Simplicity, plugins/extensions, support, training.
What do you dislike about the product?
Not very great for multi location businesses/franchises.
What problems is the product solving and how is that benefiting you?
Follow up reminders, opportunities, deal tracking
Recommendations to others considering the product:
Spend the time doing intensive training and require that your staff passes tests on their proficiency.
User Friendly
What do you like best about the product?
You can customize the information you want to see, without dealing with anything that doesn't apply to your function or need to view.
What do you dislike about the product?
I can't add IP Timezones, but that may just be a Permissions issue with how our account is set up.
What problems is the product solving and how is that benefiting you?
I can move through dialing sessions quickly by only seeing my contacts and them by region as I call across the country.
Recommendations to others considering the product:
N/A
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