Sales Hub Enterprise
HubSpotExternal reviews
10,016 reviews
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My projects organized in a second
What do you like best about the product?
The best thing about this software is that it helps me systematically organize all sales processes and keeps the entire team informed about the processes and follow-ups to keep our customers satisfied. Through its customer service feature, we can understand each customer's concerns, and the whole team can know the customer's concerns so that everyone can help when any contact is established. It monitors interactions from any communication network, whether calls or emails.
What do you dislike about the product?
It is the best sales tracking tool and it helps me to thoroughly control the workflow, the only annoying thing is that sometimes contacts tend to duplicate, but it's not serious, I know it can be corrected. It is easy to use and always solves all your problems, truly HubSpot CRM.
What problems is the product solving and how is that benefiting you?
It is an extremely useful tool for me because with it I can perform searches for potential clients and capture them, I can also distribute the clients with our sales team efficiently. It is easy to track with its tracking feature; we can know the latest conversations that a team member has had with a client and thus know what step to take or what work is left to do. It has a very versatile interface and if you use it, you will fall in love with it.
Recommendations to others considering the product:
I can track my sales better and I truly recommend HubSpot CRM to all businesses, especially small and medium-sized enterprises that want to track their sales and optimize their workflow. Truly, HubSpot CRM will help you with everything from marketing, sales, and customer service. You will really love it.
Easy to Use
What do you like best about the product?
Sharing CRM notes is very helpful. It helps the entire team see everything that's going on.
What do you dislike about the product?
The app can be a bit limited sometimes. It'd be better to see form submissions in app.
What problems is the product solving and how is that benefiting you?
It's much easier to hand customers between the team for account management, sales, and marketing.
Helped us completely with a new way of restructuring out sales process and pipelines
What do you like best about the product?
Lots of different features to create and track our process from marketing to different sales roles in our organization.
The numerous training certifications that help everyone become better.
The options available for creating reports and dashboards.
Support is very helpful and quick to respond and will take their time to help us come up with solutions.
The numerous training certifications that help everyone become better.
The options available for creating reports and dashboards.
Support is very helpful and quick to respond and will take their time to help us come up with solutions.
What do you dislike about the product?
Workflows and reports can be improved to be more extensive in terms of filters and triggers. Not as much detailed/specific ways that would be useful for our custom reports and triggers.
International call limitations could be improved too.
Would be useful to have more customizable meeting booking pages, especially for round robin links managed by one person.
International call limitations could be improved too.
Would be useful to have more customizable meeting booking pages, especially for round robin links managed by one person.
What problems is the product solving and how is that benefiting you?
Seeing how each part/department of our organization can work together to create the flywheel and produce more results as a whole.
All in one software so we don't need many different apps, softwares, and subscriptions.
Using all the different custom properties, pipelines, and dashboards to separate different process of the lead and track results and performance of individuals and teams.
All in one software so we don't need many different apps, softwares, and subscriptions.
Using all the different custom properties, pipelines, and dashboards to separate different process of the lead and track results and performance of individuals and teams.
Recommendations to others considering the product:
Might take a bit of learning curve to set up completely to customize your needs, but very extensive in terms of options and features. Support is very helpful with providing solution to our needs.
Useful Tool
What do you like best about the product?
i like that is functions as my external memory
What do you dislike about the product?
my dashboards arent staying the way i like them
What problems is the product solving and how is that benefiting you?
Mainting good communication with my clients
A good CRM with great UI and useful integrations.
What do you like best about the product?
The best thing about the Hubspot CRM is that the integrations to Gmail and Outlook as well as it is connects out marketing, sales and service teams into one platform. It's great that e-mails are saved on contacts, which leads to transparency in our company. I also love how the CRM can detect duplicated contacts and how to easily search for contacts either on name or attributes such as location, employees, products and services or if they have interfered with out website e.g. taken our quiz or contacted us through a form.
What do you dislike about the product?
I think Hubspots biggest weakness is the difficulty to log specific e-mails without auto logging everything. If the subject is in Norwegian, as it mostly is in our company, it is not possible to forward messages. Also lacking the essential option to pick a specific contact to log the email to, if there is multiple receivers of the e-mail. I believe that a simple function in Outlook saying "log this" and then searching for and selecting a contact, would solve this issue that I know many are annoyed about.
What problems is the product solving and how is that benefiting you?
For our IT and Cloud company, HubSpot CRM is helping us getting organized and enabling us to keep in touch with leads in a more structured way. It also saves us a lot of time as any employee can find the latest information on a company or contact, with out having to talk to the account manager.
Recommendations to others considering the product:
I think the best way to use Hubspot is to get all employees on board at once. Make sure every employee has installed the plugin for e-mail logging and knows that all their e-mails are public to everyone in the company. Also be aware that Hubspot is custom made for large enterprise companies in the US. Other languages and currencies are lacking.
Easy to use and great integrations
What do you like best about the product?
The ease of use and flexibility for reporting and all the integrations with Unbounce, Wordpress, and our own product. It's also great that myself and the team can all access Hubspot remotely and use the app to speed up calls and emails.
The support is second to none. Any time an issue crops up, we get instant access to the helpful support team using the chat feature.
The support is second to none. Any time an issue crops up, we get instant access to the helpful support team using the chat feature.
What do you dislike about the product?
I dislike how difficult it is to understand which paid plan you need for which features. It's split by sales and marketing but we find we need a bit of both.
There's room for a little improvement in speed of loading pages. Every page load can take a few seconds and if you're switching views and pages a lot, this all adds up.
There's room for a little improvement in speed of loading pages. Every page load can take a few seconds and if you're switching views and pages a lot, this all adds up.
What problems is the product solving and how is that benefiting you?
Easy integration with Wordpress, Unbounce and our own product means we have one central place to access what we need. In terms of benefits, we have far more automated processes now, saving us a lot of time and stress.
This means we can focus on what is important - closing leads!
This means we can focus on what is important - closing leads!
Recommendations to others considering the product:
If you want something that's very easy to use and suitable for everyone in the team, then Hubspot is a great option. I would suggest scheduling a call with the team at Hubspot so they can help you get set up in the way that best suits you.
Keeps me on track!
What do you like best about the product?
The queue feature for my tasks is the most helpful
What do you dislike about the product?
The speed of the system is sometimes too slow.
What problems is the product solving and how is that benefiting you?
My time is precious and it is sometimes difficult to stay on task while doing 100 other things at the same time! In a sales position, you easily get distracted and forget where you left off. With the queue set up properly in my tasks, I can stay on track and keep moving, even after many interruptions.
Great CRM
What do you like best about the product?
The sequencing feature is fantastic and saves a good amount of time each day. It is also all laid out in a clear and succint way which is incredibly easy to follow. It is easier to use than other CRM platforms which i have come across in previous job roles.
What do you dislike about the product?
It is not the easiest process to send out a mass email to numerous prospects at once.
What problems is the product solving and how is that benefiting you?
Managed to increase lead generation through the use of filters and hubspot scoring to target the most relevant prospect at any one time.
Recommendations to others considering the product:
Complete due diligence as you should but give it a go, won't regret it
Some flaws, but a powerful organisational tool
What do you like best about the product?
User interface extremely easy to navigate, never more than two or three clicks before you can access the information you need
Task queue / workflow function is great
Merge function for contacts is very impressive
I like how HubSpot pulls information from the web e.g. the profile picture for new companies
E-mail integration works superbly
Nice branding / styling
Compared to the old Microsoft NAVISION software I used at my previous job, it's a different world!
Task queue / workflow function is great
Merge function for contacts is very impressive
I like how HubSpot pulls information from the web e.g. the profile picture for new companies
E-mail integration works superbly
Nice branding / styling
Compared to the old Microsoft NAVISION software I used at my previous job, it's a different world!
What do you dislike about the product?
Everything looks pretty much the same on your task list
Some alternative views, or possibly come customisable colour coding options would help me break my workload down into bite-sized chunks and help to plan my weeks better
The number of supported countries for in-browser calls is poor, I am forced to use my mobile more than 50% of the time
Some alternative views, or possibly come customisable colour coding options would help me break my workload down into bite-sized chunks and help to plan my weeks better
The number of supported countries for in-browser calls is poor, I am forced to use my mobile more than 50% of the time
What problems is the product solving and how is that benefiting you?
I conduct my entire job role through HubSpot and LinkedIn, so to a large extent, HubSpot is what I am grappling with the most
I feel I am going some way to getting the best out of it, for the reasons I've mentioned above
However, i'd like to see far more customisation for users, it's quite rigid at present
I feel I am going some way to getting the best out of it, for the reasons I've mentioned above
However, i'd like to see far more customisation for users, it's quite rigid at present
Recommendations to others considering the product:
Merge contacts at every opportunity K
Keep your Forms simple and straightforward for the person filling them in
Use in conjunction with LinkedIn for the ultimate Prospecting tool
Take a look at the list of software / plugins, there are loads which are compatible with HubSpot
Keep your Forms simple and straightforward for the person filling them in
Use in conjunction with LinkedIn for the ultimate Prospecting tool
Take a look at the list of software / plugins, there are loads which are compatible with HubSpot
Capturing your HubSpot Sales Experience
What do you like best about the product?
Ease of customization! See what you want to see - nothing more, nothing less! Everything is integrated, including daily and overdue tasks, outbound calling from within the system and creating calling queues based on customizable filters. All this makes it extremely easy for me to track and document my daily tasks, the effectiveness of email campaigns, and more.
What do you dislike about the product?
Corporate hierarchies i.e. sister companies, divisions, and departments are not linked. No organization charts either, for building out chains of command. Hard-coded field names in some places require workarounds for best reporting. Reports are not as flexible to design as I would like, but perhaps I am not trained in this as well as could be. Email sequences are limited to the number of emails you can build into a single string, whereas I would prefer to put prospects into unlimited email sequences.
What problems is the product solving and how is that benefiting you?
By having immediate access to all prospect/client communications with everyone in their company, and in mine, I am informed and current when speaking with potential or existing customers. This has increased my lead generation results as well as sales closing rates. Dashboards are readily available, and keeping track of campaigns and imports is also quite easy.
Recommendations to others considering the product:
Works well in free version so worthwhile to test it out. Leverage HubSpot support as they are very helpful. Encourage your users to take full advantage of the many features.
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